JOE & THE JUICEReviews 

5,837
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,206 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, professional, and helpful, often going above and beyond to assist with requests. Many people highlight the exceptional customer service, noting quick responses and a genuine care for customer satisfaction, which helps resolve issues effectively. Reviewers also appreciate the delicious and refreshing beverages, along with tasty and satisfying sandwiches, often mentioning the quality and freshness of the products. However, some customers experienced rude and impolite staff interactions, particularly when asking for suggestions or assistance. There were also complaints about slow service and long waiting times for orders, which was particularly inconvenient for those in a hurry. Additionally, some people were dissatisfied with product quality, citing issues like drinks not being cold enough, having too much sugar, or problems with extras not fitting in the glass.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers praising specific employees for their... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with the taste and... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers consistently praising the delicious,... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing disappointment due to... See more

Customer service

People report positive experiences with customer service, highlighting helpful, friendly, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been ordering a drink every morning. It should take around 10 minutes but has been taking at least 20 minutes. Sure, it's busy and the customers in the restaurant get priority but I used to lov... See more

Company replied

Rated 4 out of 5 stars

Dijone club sandwich is great. It has unique delicious taste. Crew is ok but could be little more friendlier. Space is ok but not many places for indoor sitting as it is too hot outside plus places to... See more

Company replied

Rated 5 out of 5 stars

Vee never gave up. I misplaced my receipt and needed it for my expense report. I gave Vee the wrong amount by accident but she replied and asked me to check my details. The way she responded was en... See more

Company replied

Rated 5 out of 5 stars

Cat was really helpful and kind throughout. I had an issue with adding points from my receipt because of the app, and she responded quickly, explained everything clearly, and resolved it by adding t... See more

Company replied


Company details

  1. Juice Shop
  2. Coffee Store
  3. Health Food Restaurant
  4. Take Away Service
  5. Vegan Restaurant

Written by the company

JOE & THE JUICE is a Danish food & beverage company founded in central Copenhagen in 2002 by Kaspar Basse. Using high-quality, natural, and organic ingredients, JOE & THE JUICE offers freshly prepared juices, shakes, coffee, and sandwiches. By also leveraging its strong tech processes, which includes a commitment to internal IT development, JOE & THE JUICE has been able to develop a strong global presence with more than 300 stores in 16 countries. The company has a growing presence in Europe, Asia and is expanding heavily in the US market.

JOE & THE JUICE - Coffee, Juice and Much More

Written by the company

A juicer is not a machine!
We strive to provide all guests with a personal and inclusive experience. Good vibes and nutritious products are at the core of our brand ethos. A healthy lifestyle does not have to be boring or trivial!

Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

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Asks customers to review

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4.0

All reviews

(5,837)

1,794 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Was 1 of 2 customers and still took 10…

Was 1 of 2 customers and still took 10 minutes. The other customer was also fed up. I was staying in buy still got a paper cup. Hardly any chairs to sit. Paying top price for a very poor service. Won't be visiting again.

June 23, 2026
Unprompted review
JOE & THE JUICE logo

Reply from JOE & THE JUICE

We're sorry your experience didn't go as expected. Please get in touch at care@joejuice.com so we can help. Please mention your review reference Ahgs11 in your message so we can locate it easily. Thanks in advance !

Rated 5 out of 5 stars

Antonio is great

Antonio is great! Asset to your company

June 23, 2026
Unprompted review
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Thanks for your message! ⭐️ We'd love to hear what you enjoyed most at JOE & THE JUICE!

Rated 1 out of 5 stars

Completely ignored for ages

Completely ignored for ages. Miserable staff barely audible just about grunting.

Shame, used to be a good place.

June 22, 2026
Unprompted review
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Sorry your visit didn't go the way it should have. Please email care@joejuice.com so we can help. If you contact us, please make sure to include the reference 0acjcn for this review. Thanks !

Rated 5 out of 5 stars

I had a disappointing experience at one…

I had a disappointing experience at one of the stores, as both the product quality and customer service fell below expectations. However, I was pleasantly surprised by how seriously Customer Care took my feedback. They responded promptly, showed genuine understanding and took steps to address the issue with the store. Great customer support can make all the difference, and I truly appreciate their professionalism.

June 19, 2026
Unprompted review
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Reply from JOE & THE JUICE

Thanks for your feedback! 💛 If you feel like it tell us what you loved most at JOE & THE JUICE!

Rated 5 out of 5 stars

Customer service

Really fast customer service, when i got some problem with an order. Got a new item card wich i can use for the next purchase.

June 22, 2026
Unprompted review
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Thanks for sharing your experience with us! 😊 We're glad you enjoyed JOE & THE JUICE. Thank you for coming!

Rated 4 out of 5 stars

Overall

Overall, very good juices and toast. High-quality ingredients. The only thing that could be criticized is often the lemon juice, which is different from the recipes. Sometimes the toast is burnt.

April 10, 2026
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Thanks a lot for your feedback! 🙏 Thank you for visiting JOE & THE JUICE!

Rated 5 out of 5 stars

Great 👍 experience

Great 👍 experience

June 20, 2026
Unprompted review
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Big thanks for your review! 🙌 Your support means a lot to the whole JOE & THE JUICE team.

Rated 5 out of 5 stars

The taste of the smoothies and…

The taste of the smoothies and sandwiches are too good.

June 19, 2026
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Thanks for your message! ⭐️ We'd love to hear what you enjoyed most at JOE & THE JUICE!

Rated 5 out of 5 stars

This is re the 17th st store in Costa…

This is re the 17th st store in Costa Mesa, ca. The mgr Kailey (sp) is amazing! She let me know about the app. Love the app! So beneficial! The entire crew at this store has such good vibes! Good energy! Zimmie was so helpful! Adorable! The entire staff is amazing! Thanks to Kailey (sp) I am there daily! She made me a fan! And it all started out with a sample of the Power Shake! The entire crew is amazing!!

June 18, 2026
JOE & THE JUICE logo

Reply from JOE & THE JUICE

So happy you stopped by JOE & THE JUICE! ✨ Thank you for coming!

Rated 5 out of 5 stars

Nat was really helpful and fixed my…

Nat was really helpful and fixed my issued with the app immediately! Thank you

June 19, 2026
Unprompted review
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Thanks for your message! ⭐️ We'd love to hear what you enjoyed most at JOE & THE JUICE!

Rated 5 out of 5 stars

Thank you Nat! We love everything about Joe and The Juice!

My daughter's and I love a trip to Joe and the Juice when we are in London, it's a great idea for a healthy option while out and about. And not unreasonably priced!

I've just been in contact with customer services for some help with a birthday surprise / challenge for my daughter, and had the most amazing customer experience from Nat who just whipped up a checklist in the J&tJ branding so we can try to tick off as many branches as possible on our next trip. Her response was so fast and her manner was wonderful! Left me feeling really happy and even more delighted with J&tJ 😊 Can't wait to get to London and present my daughter (13) with the list!

June 19, 2026
Unprompted review
JOE & THE JUICE logo

Reply from JOE & THE JUICE

Big thanks for your review! 🙌 Your support means a lot to the whole JOE & THE JUICE team.

Rated 4 out of 5 stars

Dijone Club Sandwich is Great

Dijone club sandwich is great. It has unique delicious taste. Crew is ok but could be little more friendlier. Space is ok but not many places for indoor sitting as it is too hot outside plus places to work on laptop are limited. Juices are ok, hell of a nerve smoothie is cool, feel good juice is ok as it is new taste. All in all, place is worth visiting regularly but need to lower the prices little. Also one problem with the app is that you cannot get loyalty points unless you order and pay through the app which is really strange and cumbersome. Tim hortons and many other brands offer payment on POS and getting loyalty points through app, so please fix this in the app.

June 17, 2026
JOE & THE JUICE logo

Reply from JOE & THE JUICE

So happy you stopped by JOE & THE JUICE! ✨ Thank you for coming!

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