I have been ordering a drink every morning. It should take around 10 minutes but has been taking at least 20 minutes. Sure, it's busy and the customers in the restaurant get priority but I used to lov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dijone club sandwich is great. It has unique delicious taste. Crew is ok but could be little more friendlier. Space is ok but not many places for indoor sitting as it is too hot outside plus places to... See more
Company replied
Vee never gave up. I misplaced my receipt and needed it for my expense report. I gave Vee the wrong amount by accident but she replied and asked me to check my details. The way she responded was en... See more
Company replied
Cat was really helpful and kind throughout. I had an issue with adding points from my receipt because of the app, and she responded quickly, explained everything clearly, and resolved it by adding t... See more
Company replied
Company details
Written by the company
JOE & THE JUICE is a Danish food & beverage company founded in central Copenhagen in 2002 by Kaspar Basse. Using high-quality, natural, and organic ingredients, JOE & THE JUICE offers freshly prepared juices, shakes, coffee, and sandwiches. By also leveraging its strong tech processes, which includes a commitment to internal IT development, JOE & THE JUICE has been able to develop a strong global presence with more than 300 stores in 16 countries. The company has a growing presence in Europe, Asia and is expanding heavily in the US market.
JOE & THE JUICE - Coffee, Juice and Much More
Written by the company
- A juicer is not a machine!
- We strive to provide all guests with a personal and inclusive experience. Good vibes and nutritious products are at the core of our brand ethos. A healthy lifestyle does not have to be boring or trivial!
Contact info
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JOE & THE JUICE
Thanks so much for your feedback! ⭐️ We're really happy you enjoyed your visit at JOE & THE JUICE. Thank you for coming!
Always so so good
June 11, 2026
Reply from JOE & THE JUICE
You just made our day thank you! 😍 Thank you for visiting JOE & THE JUICE!
Whenever I work
Whenever I work, I need a boost for my lunch, so that's why I order the sandwiches and the delicious juices from Joe & THE Juice. Really easy to order in the app. Ready, Steady, and GO!!!
June 11, 2026
Reply from JOE & THE JUICE
Thanks a lot for your feedback! 🙏 Thank you for visiting JOE & THE JUICE!
Reply from JOE & THE JUICE
Big thanks for your review! 🙌 Your support means a lot to the whole JOE & THE JUICE team.
NEVER EVER buy wallet cards at Joe & the Juice!
I bought two wallet cards (juice and sandwhich) which clearly had the date 31-05-2026 (Sunday) stated on them (I have documentation for this). I had 6 juices and 1 sandwhich left. On that Sunday, I went to a Joe, but discovered that the cards were completely gone. Effectively, Joe is stealing your cards from you, and they won't give them back. All I am asking for is to get ONE SUNDAY with the cards available as that was the day stolen. Customer service rejects giving one Sunday (I am not in a city with any Joe Monday-Friday). I have now contacted the Danish TV program Kontant as well as Forbrugerombudsmanden to file Joe & the Juice.
May 31, 2026
Unprompted review
Reply from JOE & THE JUICE
We're sorry your experience wasn't what it should be. Please email care@joejuice.com so we can make it right. If you reach out, please provide your review reference s9uQoF. Thank you 🙏🏼
Fast help regarding my log in issue
June 18, 2026
Unprompted review
Reply from JOE & THE JUICE
Thanks for your message! ⭐️ We'd love to hear what you enjoyed most at JOE & THE JUICE!
You order functional shakers
You order functional shakers, you add extras, but the extras are too much to fit in the glass, so they pour as much as they can in the glass and throw away the rest. Let's say you add extra collagen, extra protein, extra creatine, then 1/3 of your shake goes to waste, you've paid extra for no reason.
I asked if that's the protocol to follow to the customer service, they confirmed. While they offered me a "card" on the app as a small gesture, I don't think it makes operational, business or any kind of sense at all. It's just stealing people's money.
If I'm buying a 14€ shake, please at least make it fit the description.
101 on how to lose a customer that took the time to explain what's wrong with your business.
June 17, 2026
Unprompted review
Reply from JOE & THE JUICE
We're sorry your visit didn't feel right. Please contact care@joejuice.com so we can help from here. Please include your review reference 6bfbpI for a quicker resolution. Thanks in advance !
Super fast service and good quality
June 2, 2026
Reply from JOE & THE JUICE
Thanks for your review! Thank you for visiting JOE & THE JUICE! 🥤
Extremely helpful
Cat was awesome. Received the wrong order and she corrected it immediately. Thank you
June 17, 2026
Unprompted review
Reply from JOE & THE JUICE
You just made our day thank you! 😍 Thank you for visiting JOE & THE JUICE!
Reply from JOE & THE JUICE
Thanks so much for your feedback! ⭐️ We're really happy you enjoyed your visit at JOE & THE JUICE. Thank you for coming!
Joe and the juice, always a pleasant experience! 😋
The product is always good, the staff is always pleasant and each visit is a rewarding experience!
June 10, 2026
Reply from JOE & THE JUICE
Thanks for your feedback! 💛 If you feel like it tell us what you loved most at JOE & THE JUICE!
Reply from JOE & THE JUICE
Amazing thank you for your review! 🔥 The team at JOE & THE JUICE really appreciates it.
Always a great experience at Joe & The…
Always a great experience at Joe & The Juice. The staff are friendly, welcoming, and the food is consistently fresh and delicious. Trust Your Gut is still my favourite!
June 17, 2026
Reply from JOE & THE JUICE
Thanks for your feedback! 💛 If you feel like it tell us what you loved most at JOE & THE JUICE!
Reply from JOE & THE JUICE
So happy you stopped by JOE & THE JUICE! ✨ Thank you for coming!
My sandwich was burnt
My sandwich was burnt. I have only realized when i got home. It was too late to come back.
June 16, 2026
Reply from JOE & THE JUICE
Thanks for your review! Thank you for visiting JOE & THE JUICE! 🥤
Reply from JOE & THE JUICE
Thanks for your review! Thank you for visiting JOE & THE JUICE! 🥤
Reply from JOE & THE JUICE
Thanks so much for your feedback! 😊 Thank you for visiting JOE & THE JUICE!
High Quality Food &customer service
I believe food , jucis quality is v. good besid fast organized delivery
June 6, 2026
Reply from JOE & THE JUICE
Thanks for your review! Thank you for visiting JOE & THE JUICE! 🥤
Update
Update: My case was never resolved.
I have purchased a looooot of cards and have been loyal customer!
Despite multiple errors on the company’s side, the issue remains unresolved. While researching, I found that other customers have also reported system-related issues, which makes my experience even more concerning.
The company is very strict when it comes to expired cards, even when those cards were purchased but never used. My biggest concern is that cards appeared to disappear from my account over time unless I actively tracked them myself.
As a result, I have lost confidence in the system and no longer trust that customer accounts are being accurately tracked.
See it as a scam and cheap company.
June 17, 2026
Unprompted review
Reply from JOE & THE JUICE
We're sorry your experience wasn't what it should be. Please email care@joejuice.com so we can make it right. If you reach out, please provide your review reference J3DM81. Thank you 🙏🏼
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.