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John Doe Carpets and Furniture Ltd Reviews 

2,100
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 792 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, offering knowledgeable advice without being pushy. The overall service is frequently described as exceptional, with many appreciating the efficiency and personalized attention received. The delivery service also receives high commendation, with teams noted for being polite, efficient, and professional. People value being kept informed about arrival times, the careful handling of items, and comprehensive services like assembly and packaging removal. Reviewers are consistently satisfied with the quality of the products, finding them to be worth the investment and well-selected.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, friendliness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency and... See more

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with their... See more

Quality

Customers consistently note positive experiences with quality, often praising the high standard of fitting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Simon & Scott who delivered my sofa back to me today. They are a great team, friendly & helpful & made sure sofa was assembled correctly & working properly. Also thank you to Dom, Servi... See more

Rated 5 out of 5 stars

Just had another exceptional delivery from John doe. Scott and Simon we incredibly helpful in putting the items in place, went through the instructions on removing wheels on the chest of drawers an... See more

Company replied

Rated 5 out of 5 stars

Both assistants were extremely helpful and patient. I explained our requirements and was shown appropriate furniture / sofa etc. We weren't rushed into decision making at all. Tina went out of her... See more

Company replied

Rated 5 out of 5 stars

Another brilliant experience of using John Doe, with both buying the carpet, and having it fitted. No fuss, and within a couple of hours all was done and laid and vacuumed. Nothing was too much bothe... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Carpet Installer
  4. Carpet Store
  5. Flooring Store
  6. Sofa Store

Written by the company

Founded by John Doe in 1983, we are a third generation flooring and furniture retailer. At John Doe of Diss, we strive to offer all our customers a unique shopping experience that cannot be imitated or found elsewhere. Our offerings include the finest carpets and flooring, quality furniture and handpicked sofas and beds, plus so much more for your home. Sourced only from exceptional manufacturers across the globe. At John Doe of Diss, we understand the importance of purchases for your home. As a result, we employ over 50 skilled staff, all of whom are dedicated to providing personal, no pressure assistance and expert advice in helping you find the right item for you and your home. Our 45,000 square foot showroom, partnered with our family heritage and expert team accumulates to create the premium John Doe service that we’re known for. Located on our first floor, Angela's Coffee Lounge offers a diverse selection of speciality coffee, freshly baked pastries, homemade cakes and delicious lunches prepared with premium, local ingredients.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 20% of negative reviews

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5.0

All reviews

(2,100)

780 reviews in the last 12 months

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Rated 5 out of 5 stars

First-time customers of John Doe

First-time customers of John Doe. Very happy with the service and the quality of the products. Nice people, too! Simon and George arrived on time and installed our new carpet with absolute professionalism. Will definitely use them again!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Carpets fitted

Mark & Lewis fitted our carpets this morning- very impressive service and really helpful guys. All the service we have received from Doe's has been excellent.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Simon & Scott were brilliant when …

Simon & Scott were brilliant when delivering our extremely heavy new Dining table & chairs. Great care was taken in carrying/assembling it & the 8 chairs before inspecting it & demonstrating the folding mechanism.
They were friendly, polite & courteous.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Jack

Jack ! What can we say !
It has been an absolute pleasure having Jack at our cottage doing our oak flooring !
His work ethic was extremely professional. Considering there is not a true straight wall in the cottage his craftsmanship was second to none !
It’s been a joy having such a talented happy young man in our cottage.
And the oak flooring was a great choice and product from a excellent store
Many thanks again Jack

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery guys telephoned 20 mins ahead…

Delivery guys telephoned 20 mins ahead of their arrival . They were friendly and professional ( shoes left at the door before entering ). They asked where we would like the 2 Sofa's positioned before they got them off the van .Sofa's well packaged which they removed and took away , cushions were put in place we didn't have to do anything . They made everything easy for us we now just have to sit back and enjoy the Sofa's. Thank you Simon and Scott and the furniture dept staff at John Doe .

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

A very smooth delivery process

A very smooth delivery process. I got a call prior to their arrival to let me know they were on the way. Scott and Simon were very courteous and professional and were mindful of our fixtures and fittings whilst getting our new mattress up the stairs.
Sadly the wrong mattress was delivered but that was swiftly resolved by Ben in the store.
Would thoroughly recommend John Doe

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery

Simon and Scott Delivered our order, they were lovely guys, chatty. They put the bed together and made sure I was happy with it before they left.

They rang me before delivery but as it happened to be on school run time, they said no problem and came after school run!

Thank you guys!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Simon and Scott

Simon and Scott came to adjust some furniture, which had been bought recently. Excellent service from them both, no fuss, very polite and quick to sort the minor problem.
Always a delight.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Superb sales assistant

We were buying a riser-recliner chair for my elderly disabled mother. Sales assistant Taylor could not have been more helpful. She picked up that my mother was left handed and suggested moving the controls to the left-hand side of the chair. She made the whole experience enjoyable for my mother who had previously been reticent to have a chair.

February 27, 2026
Rated 5 out of 5 stars

Simon and Scott Delivery Team. John Doe. Diss

Simon and Scott returned today with replacement doors for a wardrobe purchased late last year after finding they weren't a good fit. Did everything they could to rectify the fault, coming up with their own solution and fixing the fault. Always respectful of our newly decorated bedroom and removing shoes when stepping into the house.
Thank you

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Louis and Josh arrived early, made no fuss and did an excellent job of fitting our new living room carpet.

All the mess was taken away, they removed shoes on the new carpet, hoovered thoroughly and left the room super clean.

Two nice blokes as well, all in all we could not be happier with the carpet and the fitting.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Store!

Can't thank John Doe of Diss enough for the transformation of my stairs and landing!
Katie on the shop floor was fantastic in helping me bring my vision to life, showing me carpets I had not thought of looking at.
Ash the fitter was so thorough and amazing with his attention to detail.
Would highly recommend a visit to this store for all your flooring needs.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

All the staff have been excellent and…

All the staff have been excellent and on the day of delivery Simon and Scott phoned in advanced, brought our new sofa in, put it all together and took away all the packaging.
Great guys and really pleased with everything.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

We had our delivery of bedroom…

We had our delivery of bedroom furniture today by Simon & Scott, they were very helpful & professional from start to finish, nothing was too much trouble as the helped to move some of our old furniture. 5 ⭐️ service from John Doe.

April 8, 2026
Unprompted review

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