Many thanks to Simon & Scott who delivered my sofa back to me today. They are a great team, friendly & helpful & made sure sofa was assembled correctly & working properly. Also thank you to Dom, Servi... See more
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Review summary
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Reviews shaping this summary
Just had another exceptional delivery from John doe. Scott and Simon we incredibly helpful in putting the items in place, went through the instructions on removing wheels on the chest of drawers an... See more
Company replied
Both assistants were extremely helpful and patient. I explained our requirements and was shown appropriate furniture / sofa etc. We weren't rushed into decision making at all. Tina went out of her... See more
Company replied
Another brilliant experience of using John Doe, with both buying the carpet, and having it fitted. No fuss, and within a couple of hours all was done and laid and vacuumed. Nothing was too much bothe... See more
Company details
Written by the company
Founded by John Doe in 1983, we are a third generation flooring and furniture retailer. At John Doe of Diss, we strive to offer all our customers a unique shopping experience that cannot be imitated or found elsewhere. Our offerings include the finest carpets and flooring, quality furniture and handpicked sofas and beds, plus so much more for your home. Sourced only from exceptional manufacturers across the globe. At John Doe of Diss, we understand the importance of purchases for your home. As a result, we employ over 50 skilled staff, all of whom are dedicated to providing personal, no pressure assistance and expert advice in helping you find the right item for you and your home. Our 45,000 square foot showroom, partnered with our family heritage and expert team accumulates to create the premium John Doe service that we’re known for. Located on our first floor, Angela's Coffee Lounge offers a diverse selection of speciality coffee, freshly baked pastries, homemade cakes and delicious lunches prepared with premium, local ingredients.
Contact info
46-50 Sawmills Rd, Diss, IP22 4DA, Norfolk, United Kingdom
- 01379 644 081
- info@johndoe.co.uk
- johndoe.co.uk
5.0
Excellent
2K reviews
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Replied to 20% of negative reviews
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Received our delivery from Simon and…
Received our delivery from Simon and Scott and very pleased. We received a call and text to notify us of the time . They were both friendly ,efficient and helpful. We recommend John Doe for their service and their helpful staff and products
April 24, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you for the review Samantha, it's greatly appreciated. So glad to hear that you're happy with the service you received from our team and we hope to see you again soon!
Great customer service from Simon and Scott
Simon and Scott called in advance to let us know their ETA and arrived promptly, carefully carried in the sofa and dining chairs, assembled and positioned them and explained about care and cleaning. They were knowledgeable, efficient, polite and friendly 😀😀
April 24, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you so much for your review Sally, we really do appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!
Simon and Matty were very helpful in…
Simon and Matty were very helpful in taking out our old sofa and putting the new one in place, polite and friendly.
April 23, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thanks for the review Diane, we appreciate it greatly. So pleased to hear that you're happy with the service you received from our team and we hope to see you again soon!
Purchased 3 bedroom wardrobes
Purchased 3 bedroom wardrobes. German made and very good quality. Excellent initial sales service from Stuart with the installation today by Simon and Scott which was faultless. Very professional all round and would definitely recommend.
April 23, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you so much for your review Gary, we appreciate it greatly. Delighted to hear that you enjoyed your recent experience when visiting our store and we hope to welcome you back again soon!
outstanding
Charlie & Prez came to finish installation of flooring we had them do the whole property I can honestly say you will not find a better company than John Doe the quality of there products the helpfulness of the staff
Charlie and Prez and the rest of the team were fab friendly polite nothing was too much trouble and their workmanship is of the highest standard I cannot recommend Joe Doe highly enough and their workmanship guys that work for are a credit to the company
February 2, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you so much for your review Simone, we really do appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!
Mattress Delivery
Simon and Scott delivered our mattress today. Simon phoned 20 minutes before delivery to let us know that delivery was imminent.
Very professional team.They removed the old mattress and replaced with the new one and Simon explained all the after care procedures for the new mattress.
April 22, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you for the review Martin, we appreciate it. So happy to hear that you're pleased with the service you received from our team and we hope to see you again soon!
Reply from John Doe Carpets and Furniture Ltd
Thank you for the review Carla, we really do appreciate it. So pleased to hear that you enjoyed your visit to our store and we hope to see you again soon!
Easy ordering and delivery on time
Easy ordering and delivery on time. Simon and Scott were very helpful in setting up the furniture. Would highly recommend the company
April 20, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you for the review Mike, it's greatly appreciated. So glad to hear that you're happy with the service you received from our team and we hope to see you again soon!
Simon and Scott were very helpful
Simon and Scott were very helpful, pleasant and very professional in delivering my chair, which was exactly as I had ordered it. I recommend this service and company.
April 21, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you for the review Malcolm, we appreciate it. So happy to hear that you're pleased with the service you received from our team and we hope to see you again soon!
Simon and Scott were superb
Simon and Scott were superb. They arrived on time having phoned me 30 minutes earlier. They were friendly and efficient and couldn't do enough to help. This is why I always use John Doe when I can!
April 21, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you so much for your review Judith, we really do appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!
Fantastic Service
Both delivery people, Simon & Scott, were fantastic. Incredibly polite & courteous, they went above & beyond with their service. Couldn't rate the products or overall service by John Does highly enough. Many thanks to the team!
April 21, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thanks for the review, we appreciate it greatly. So pleased to hear that you're happy with the service you received from our team and we hope to see you again soon!
Simon and Scott phoned 30 mins ahead to…
Simon and Scott phoned 30 mins ahead to confirm they were on their way as we were last delivery of the day and they were running a little behind. Sofas put in position and everything clearly explained re use and maintenance, and made sure we were happy before leaving. Very pleased with the service we received from these guys and the J Doe in general.
April 20, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you for the review Mark, it's greatly appreciated. So glad to hear that you're happy with the service you received from our team and we hope to see you again soon!
Furniture delivery
Simon and Scott did a superb job would recommend,no problem.
April 20, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you so much for your review Michael, we really do appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!
Simon and Scott were very efficient
Simon and Scott were very efficient, helpful, hard working and explained everything that we needed to know. So pleased with the fantastic service throughout, from Stewart at the store to Simon and Scott on delivery day. And also the delicious coffee and treats in the cafe.
April 20, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thanks for the review, we appreciate it greatly. So pleased to hear that you're happy with the service you received from our team and we hope to see you again soon!
Excellent all around!
From first visiting the shop to the finished installation, we were extremely satisfied with John Doe’s service and especially with the floor. Ali, Jason, Kev, Jay and Jack were all punctual, pleasant, professional, and competent. Highly recommended!
April 17, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you for the review Diana, it's greatly appreciated. So glad to hear that you're happy with the service you received from our team and we hope to see you again soon!
Great Service
We received a call from Simon and Scott half an hour before delivery so we were able to prepare the space. The delivery was on time and both Simon and Scott were polite, friendly and helpful and are a credit to John Doe.
April 20, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you so much for your review, we really do appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!
Excellent service by knowledgeable…
Excellent service by knowledgeable staff and a really nice coffee shop too!
March 23, 2026
Reply from John Doe Carpets and Furniture Ltd
Thanks for your review Cheryl, it's greatly appreciated. So happy to hear that you enjoyed your visit to our store and we hope to welcome you back again soon!
Very pleased with my new carpet,carpet…
Very pleased with my new carpet,carpet fitters were excellent ,Simon E and Prez very pleasant and polite.
April 15, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thanks for taking the time to leave your review Sue, we really appreciate it.
Amazing customer service
Amazing customer service.
Delivery team Simon and Scott were great. Polite and professional, put the sofa together and demonstrated all the features. Made sure I was pleased with it and the placement in the room.
Highly recommended
April 17, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you for the review Mark, we appreciate it. So happy to hear that you're pleased with the service you received from our team and we hope to see you again soon!
Great service from Stuart at Diss
Great service from Stuart at Diss , but today the delivery guys Simon and Andrew were the best guys ever .
Nothing too much tidy and courteous, rang before .
Plus happy with furniture, draws little stiff though.
They are a credit to your company.
April 16, 2026
Unprompted review
Reply from John Doe Carpets and Furniture Ltd
Thank you so much for your review Mervyn, we really do appreciate it. Delighted to hear that you're pleased with the service you received from our team and we hope to see you again soon!
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