I collected my Motability car yesterday and was helped enormously by Samuel Ryan-Holmes. I was shown how everything worked in great detail although with technology as it is, I am sure I have already f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are all pleasant and make you feel relaxed and all your queries are answered professionally. A big shout out to Alex Reid at Lowestoft who is the Motability advisor, who made us feel relaxed... See more
Company replied
Recently bought my new Puma from Stuart Morgan at John Grose Ipswich. The process was made simple and quick with every step from enquiry to delivery. My calls and emails were always answered same day... See more
Company replied
Having had such a good experience when we got our last car, we had no hesitation in returning for our new one. Matthew Naylor was friendly and helpful as always and made us feel at home. He kept us in... See more
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Company details
Written by the company
Our friendly, local business represents the Ford, Kia, Peugeot, Citroen, OMODA, JAECOO, Chery and Geely franchises for sales, servicing and parts. Our dealerships are located in Ipswich, Lowestoft, Woodbridge. Motoring since 1888, and with customer satisfaction at our core.
Longevity & Customer Service
Written by the company
- Customer satisfaction is at the heart of our business
- John Grose has been motoring since 1888. The key to our longevity is genuine customer satisfaction and we are proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contact info
Head Office: Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
- 01473 270707
- enquiries@johngrose.co.uk
- johngrose.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Great experience
Great experience, Ryan helped us so much find the perfect car, Great service!
December 17, 2025
Unprompted review
Reply from John Grose Group
Good Morning. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
Great car the J7
Great car the J7, but let down slightly by no interior mats, quite unbelievable really if you want to take on the world to a better customer satisfaction level. Luckily car, price and financing deal were great.
November 17, 2025
Reply from John Grose Group
Good Afternoon. Thank-you for taking the time to let us know how we did, we really appreciate your feedback. If you require any further assistance, please give us a call. We're always happy to help. Best wishes, John Grose Customer Service.
Excellent customer services
September 1, 2025
Reply from John Grose Group
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
As we have come to expect,a friendly…
As we have come to expect,a friendly and professional approach,so we know or order has been placed in good hands.
November 1, 2025
Reply from John Grose Group
Good Morning. Thank you for your recent 5-star review and positive feedback. The team here at John Grose are thrilled by your feedback and are proud to be thought of so highly. Best wishes, John Grose Customer Service.
Never been let down.
I have used john grose several time over the last 10 years now, and never had a bad experience.
Alex has looked after all of my purchases since 2018, and he is very friendly, and tries his best to find time for you, and help find ypu what is rigjt for your needs.
October 28, 2025
Reply from John Grose Group
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
I have got to know the team at Ipswich…
I have got to know the team at Ipswich very well and can only admire their friendly professional and efficient approach .
December 11, 2025
Reply from John Grose Group
Good Morning. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
Reply from John Grose Group
Good Morning. Thank you for taking the time to leave us this brilliant 5 star review! We are glad to hear that you had a fantastic handover with us at John Grose. Best wishes, John Grose Customer Service.
Great team
From start to finish the whole team were great in particular Alex in sales. He was friendly and professional plus understood my needs and limits and got me a deal I was happy with. He was in contact all the way through from first contact to delivery and since. A pleasure to deal with him.
October 22, 2025
Reply from John Grose Group
Good Morning. Thank you for sharing your 5-star review with us. We are very happy Alex could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Very good customer support
I am very happy with the electric car I bought and the deal which was on offer, but I want mention the exceptional help I got. Because insurance companies will not insure people over 84, and I am well over that limit, I could not test drive the car until I had bought it and insured it myself. When I came to pick it up I was given a very comprehensive driving lesson of about half an hour. This made me very confident as I drove the car the approx 8 miles back home in heavy traffic.
October 24, 2025
Reply from John Grose Group
Good Morning. Thank you for your recent 5-star review and positive feedback. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
Excellent customer service from start…
Excellent customer service from start to finish always kept updated about my car.
October 27, 2025
Reply from John Grose Group
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Jack was excellent and very helpful
Jack was excellent and very helpful. Highly recommend.
October 21, 2025
Reply from John Grose Group
Good Morning. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
Helpful & experienced people
Went to John Grose in Ipswich with a busted key fob from my Citroen C5.
Helpful interaction with the Citroen team who suggested the best people to help were the parts department of the John Grose Ford organisation, across the car park.
After an initial puzzled response the Ford parts guys fixed my Citroen key fob in about 5 minutes.
Great result & happy customer.
Well done John Grose Ipswich Citroen & Ford.
December 6, 2025
Unprompted review
Reply from John Grose Group
Good Morning. It’s wonderful to hear that you had a great experience with us here at John Grose. Thank you so much for supporting us with a 5 star review. We hope to welcome you back again in the future! Best wishes, John Grose Customer Service.
I've just taken delivery of my new car
I've just taken delivery of my new car, the customer service from Terry and his team was second to none, they made the process from purchase to delivery seamless, I can recommend them if you are looking to change your car, I will definitely be using them again
December 2, 2025
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Terry. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Good friendly service
October 31, 2025
Reply from John Grose Group
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
A very good experience.staff well…
A very good experience.staff well informed and very helpful. A very smooth experience
October 6, 2025
Reply from John Grose Group
Good Morning. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
Just had our first MOT at John Grose in…
Just had our first MOT at John Grose in Ipswich. It was the most convenient visit to a garage EVER. The staff were informative, friendly and professional. The thing that really stood out was the price which was much lower than our normal garage.
November 18, 2025
Unprompted review
Reply from John Grose Group
Good Morning. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
Excellent service especially by Sales…
Excellent service especially by Sales Executive, James Honeywood.
September 18, 2025
Reply from John Grose Group
Good Morning. Thank you for sharing your 5-star review with us. We are very happy James could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
The whole experience was excellent,the…
The whole experience was excellent,the showroom and facilities are very clean and welcoming, as to the staff I dealt with who were Gary and his manager John I have never in my over 50 years of buying cars ever dealt with more helpful people they really are a credit to the company,i will definitely use them again and would recommend them to anyone
November 14, 2025
Unprompted review
Reply from John Grose Group
Good Morning. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to the team. Best wishes, John Grose Customer Service.
Reply from John Grose Group
Good Morning. Thank you for letting us know about your experience with us and we hope you are enjoying your new Ford Puma. Best wishes John Grose Customer Service
Small garage but offer great deals.
As always, Jack was really helpful and gave me the best deal straight off. This is the third car I have bought from him even though he’s a 3 hour drive away!
November 16, 2024
Reply from John Grose Group
Good Morning. We're so pleased that Jack was able to provide you with a great experience for the third time and we hope to see you back for the fourth! Best wishes, John Grose Customer Service
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