John Grose Group Reviews 

Eden and Stacey on the service desk are amazing! Down to earth, friendly and easy to talk to.

We recently purchased a new car from the John gross Ipswich branch! Terry was amazing all the way through the process! He was always available, came back to us really quickly with answers to any questions even silly ones!!! He was very informative and gave clear detailed instructions on the whole process of purchase and when showing us how to get the best out of the car!!! Thanks Terry!!

Great team new car and good handovers

I recently bought a Kia Sportage PHEV from John Grosse Group, from start to finish the transaction was seamless, the salesmen were very helpful, responded quickly to my queries and kept me updated on the timescales. I was very pleased with the service I received, and even more pleased with the car.

When down to look at a car at the lowestoft branch as the car was originally in the Ipswich branch and the person whom helped me Gary day . Wow what can I say , made me feel welcome and also helped me with the finance and gap insurance information . Can't fault him one excellent gentleman whom I would definitely recommend . Keep up the good work

Excellent customer service provided by Lowestoft John Grose.

Great service from Oscar would recommend this company as looked after from start to finnish

We had an outstanding experience purchasing our vehicle through John Grose, and that is entirely down to Charlie B. From our very first conversation to driving away in the car, Charlie was exceptional. He was warm, attentive, and highly professional, and he made us feel genuinely valued throughout the entire process.

Charlie kept us fully informed at every stage and communicated with clarity, promptness, and kindness. Nothing ever felt rushed or transactional. He took the time to really listen to us, patiently answered every question, and explained everything in a way that was clear and reassuring. His ability to listen and understand what we needed made the whole experience feel effortless and stress free.

What truly stood out was Charlie’s level of care and attention to detail. His email communication was thoughtful and thorough, and his prompt follow ups to confirm payments and next steps gave us complete confidence at every point. Charlie created and displayed in front of the newly purchased vehicle, a lovely personalized greeting thanking us for the purchase. It is rare to find someone who combines genuine customer care with such efficiency and professionalism.

We would not hesitate to recommend this company to anyone looking to buy a vehicle in particular dealing with Charlie and we would happily work with him again in the future. Thank you, Charlie, for making what could have been a daunting process such a positive, enjoyable, and memorable experience.

Very happy with my experience with John Grose, got a great deal and the sales team were very helpful. Great after service too. Highly recommend.

What a first class service I have just received from Andrew Pitkin and his team at John Grose at Lowestoft! My van originally came from a Ford dealer out of the area, so I needed to visit a Ford dealer locally to me for its first service. There was therefore absolutely no obligation for them to be so helpful with everything, including sorting a few technical issues, such as giving me a step by step guide through the app. They also sorted a problem I had with DVLA regarding my new number plate registration, and again nothing was ever too much trouble. Thanks so much for all the help, I’d highly recommend them!

Very helpful and trustworthy in the information they give you .

Made to feel very welcome in showroom, salesman very helpful in my search for a new puma, although the car was available was kept waiting by Octopus until they fixed my electric cable at my property, hand over was very professional
One fault has been the continue texts from Ford saying to get my electrical system drain service required, l have to wait nearly 3 weeks to get this checked and the Ford garage might keep it for the day

Reliable excellent service

Been coming to John Grose since it opened way back.
Being a Ford Employee we have to get out of Essex to get a decent deal and for a 50min drive, John Grose is the place to go to.
Not just the Ipswich branch, Woodford is excellent as well.

Visited to purchase a Jaecoo and received outstanding customer service from Luca. He was patient and thorough, ensuring I felt comfortable throughout the process. Just a small suggestion: keep customers informed about their vehicle orders.

Not many good Ford car dealers left,but the staff at John Grose are the best. Always helpful and spend time talking to you. It makes buying a car that much better,and Terry is out standing Tom Hassell

A great service from Matt Naylor, who kept me updated the whole way and made the process as smooth and stress-free as possible. Would definitely recommend!

Went to buy Jaecoo. Very efficient and pleasant customer service by Luca. Took his time to help and I never felt rushed.
Only a little advice, keep the customers in loop about the vehicle order.

We needed to replace our car because my wife has become wheelchair bound,we saw a wav car at John Grose so contacted them and spoke to Nikki who bought the car to our home for a viewing and test drive. We decided that it was what we needed so Nikki arranged everything from part ex our old car to the purchase of new car in 3 days, great service from Nikki and her team at John Grose would recommend them.Thankyou.

Great experience, Ryan helped us so much find the perfect car, Great service!