Was quick and easy to order the travel currency. Only issue I experienced was having to arrange a click and collect instead of a home delivery to ensure I could get smaller notes. Last few times... See more
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I always use John Lewis for foreign currency as it arrives the next day at my local Waitrose if I order before 2pm. Good exchange rates too. Only reason I’ve given 4 stars is their website said they... See more
Company replied
I’ve just opened my own account for a New Day credit card, pretty easy to get started. The reason I have a 5 star is I had a credit card on my wife’s account I had this for a few years without any... See more
Company replied
It was very easy to order how much currency I needed, and it was available to pick up a couple of days later. I could’ve had it delivered for free but you need to sign for it so I decided to collect i... See more
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
17K reviews
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Top marks
What a lovely lady who served me she was delightful. And very clear in explaining and counting the money. Top marks
June 2, 2026
Reply from John Lewis Money
It's great to hear you had such a delightful experience, Pamela, with the lady who assisted you. We appreciate your kind words and for using our service. ^Karen
Reply from John Lewis Money
We're pleased to hear that the service you received was good, Kevin, and we appreciate you sharing this with us. ^Karen
Quick and easy.
June 2, 2026
Reply from John Lewis Money
Thank you for sharing your review, Adam. We appreciate your feedback. ^Karen
The experience was done professionally…
The experience was done professionally and swiftly at a difficult time for me recently becoming a widow.
Able to use the card on line virtually immediately and the card arrived in just a few days .
May 29, 2026
Reply from John Lewis Money
Thank you, Denise, for your kind words about the experience at an especially challenging time for you. We're pleased you found our service swift and professional, and we appreciate you sharing your positive experience. ^Karen
Good price and pick up nearby
Good price and pick up nearby
One problem was all in the same denomination 200 lire would have preferred a selection of values
June 2, 2026
Reply from John Lewis Money
Hello John, we appreciate your feedback on the pricing and pickup. We note your preference for a selection of denominations and will be sure to pass on your feedback. ^Karen
Very helpful staff at the counter and…
Very helpful staff at the counter and the best rates.
June 1, 2026
Reply from John Lewis Money
Thank you for the great review Fawad! We're delighted you found our service helpful and our rates excellent! We really appreciate your kind comments. ^Trish
Good security to stop a scam
I’ve just opened my own account for a New Day credit card, pretty easy to get started.
The reason I have a 5 star is I had a credit card on my wife’s account I had this for a few years without any issues. Recently I was scammed but New Day were onto the fraud before we knew it had happened, they blocked a fraudulent payment and helped us sort out the problem.
May 17, 2026
Reply from John Lewis Money
Thank you for taking the time to leave us a five-star review and for sharing your experience.
We are delighted to hear that opening your new credit card account was an easy process. More importantly, we are relieved that we were able to protect you and your family when you were targeted by a scam. Hearing that our fraud prevention systems and team were able to detect and block the fraudulent payment before you were even aware of the issue is exactly what we strive for.
Protecting our customers and providing responsible access to credit is our highest priority, and we are proud that we could resolve the problem for you quickly.
Thank you again for choosing us, we appreciate your custom and continued loyalty. ^Trish
Reply from John Lewis Money
Thanks for sharing your feedback Judith. We're delighted to hear about your positive experience and are glad you found the service helpful and efficient. We really appreciate your kind comments. ^Trish
A.J.
This is the second time I have ordered online . The website was different the first time .
This time I felt this time it was so much easier to do and find.
Thank you very good service ! 👍🏻☀️
June 1, 2026
Reply from John Lewis Money
Thank you AJ.
We truly appreciate your fantastic 5-star review! It's wonderful to know that your second online ordering experience was significantly easier and more intuitive than the first. We have been working hard to improve our website experience, and your comments about the ease of finding what you need are incredibly valuable. Thank you for your continued business and generous feedback. ^Trish
Reply from John Lewis Money
We're so glad to hear everything went perfect! Thanks for sharing your feedback! ^Paul
Reply from John Lewis Money
We're pleased you enjoyed our service, Jackie. Thanks for the 5 stars! ^Paul
Reply from John Lewis Money
We're pleased you found our ordering process simple and your travel money arrived right on time, Bill. Thanks for sharing your feedback and for using our service. We hope to see you again! ^Paul
Brilliant
It was easy and straightforward experience. Just walked in and got my currency. The staff member was very helpful.
May 23, 2026
Reply from John Lewis Money
Thanks for the 5 stars! We're glad our helpful Partner looked after you so well.
Thank you for choosing us and have a brilliant time away! ^Paul
Reply from John Lewis Money
Thank you for taking the time to share your feedback Ann! We're delighted you found your currency collection so quick and efficient. Enjoy your travels! ^Paul
Reply from John Lewis Money
Thanks for the 5 stars, Martin!
Keeping things prompt, polite and hassle-free is the perfect way to get your travel plans started. We're glad our Partners could look after you so well during your transaction. ^Paul
Reply from John Lewis Money
We're delighted our travel money service kept things quick and simple when you ordered your euros, Carol. Making holiday prep easy for our customers is exactly what we aim for.
Safe travels on your upcoming holiday! ^Paul
Helpful staff and very knowledgeable
May 31, 2026
Reply from John Lewis Money
We really appreciate the 5 stars, Kathleen. It's brilliant to know our Partners provided such a knowledgeable and friendly service.
Thank you for choosing us and have a wonderful time away! ^Paul
Easy process and a good rate.
May 31, 2026
Reply from John Lewis Money
It's fantastic to hear you had a great experience and were happy with our rates, Ryan. Thanks for using our Travel Money service and we hope to see you again! ^Paul
Reply from John Lewis Money
Thanks for taking the time to give us a 5 star review! It's wonderful to know your experience was so straightforward. Thank you for choosing John Lewis Money! ^Paul
Very straightforward and a very helpful…
Very straightforward and a very helpful partner served me
May 31, 2026
Reply from John Lewis Money
We're delighted to hear you'd a very straightforward experience and our Partner was so helpful when serving you, Rex. Providing a seamless and friendly service is exactly what we aim for!
Thanks for choosing John Lewis Money! ^Paul
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