Returned the bags for a refund as ordered plain and arrived with their logo embossed on the front and looked tacky. Their website states a refund within 7 working days but still waiting despite provi... See more
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The initial website etc is lovely, randomly stumbled onto this website while looking for a new everyday black bag. Ordered a personalised one almost a week ago and have not have any delivery info.... See more
Company replied
Timely delivery. Beautifully packaged. Bag bought for holiday to contain a bottle of water, passport, phone, hotel key etc more elegant than a backpack using the canvas/nylon crossbody strap. It's... See more
Just bought my second JLR bag, a slightly bigger one this time. Absolutely love it and still able to use cross body as it comes with a detachable long leather look strap. The embellishments..,,tassel... See more
Company replied
3.2
Average
812 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Absolutely love my new bag
Absolutely love my new bag! Personalised with my initials is a fab touch, also got a discount on it!
May 30, 2024
Unprompted review
Reply from Johnny Loves Rosie
We're thrilled to hear you love the personalised touch on your new bag. Thank you so much for supporting us! x
Absolutely love JLR
Absolutely love JLR - have two bags now! Quality is amazing, service is outstanding and I always get compliments for my bags ❤️
June 9, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you so much! We're thrilled to hear you love your JLR bags. Enjoy the compliments and your beautiful items! x
Nice product, but lacking service
I placed my order on 18/5 for the medium Taylor tote which was on back order until 27/5
I hadn’t received any tracking that day so contacted them on 28/5 to be informed there was a delay in receiving their shipment and it was due imminently.
Still hadn’t heard anything by 31/5 so chased again. I received a reply back on 3/6 to advise my order was being despatched that day.
I am delighted with the purchase, quality seems good. However customer service is really lacking.
Customers should be informed of delays. They shouldn’t have to chase
May 18, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you for your feedback and patience. We're glad you love your Taylor tote and we're sorry for the delays and any inconvenience caused. Your comments about communication are noted, and we'll work to improve this x
Great service
For some odd reason the wrong postcode was on the address so my item took longer to arrive, however JLR were contacted by myself on WhatsApp and contacted Royal Mail for me, they appeared to have more joy then myself as Royal Mail said there was nothing I could do. My parcel has since arrived and it’s gorgeous. Absolutely love JLR 🫶🏼
June 3, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you for your patience and understanding! We're glad we could help resolve the issue with Royal Mail. We appreciate your support and kind words. Enjoy your gorgeous item! x
I just love this company,such good…
I just love this company,such good quality amazing customer service im now a regular and i want all the bags 😊 i highly recommend.
May 22, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you so much! We're thrilled to hear you're loving our quality and customer service. We're excited to have you as a regular customer and can't wait to see which bags you choose next! 😊 x
Great quality
this company’s bags are lovely quality, timeless and a nice choice of designs to fit all taste. I’ve now got three from them and they are fast becoming my favourite brand for bags. I love that you can have personalisation on either the bag or an attachable tag. I’ve also received a free bow bag charm with orders which is a lovely touch.
Their customer service is quick to respond and resolve any issues or concerns. Highly recommend 🙂
June 1, 2024
Unprompted review
Reply from Johnny Loves Rosie
We're delighted to hear you love our bags and the personalisation options. It's wonderful to know we are becoming your favourite brand. We're also glad you enjoyed the free bow bag charm and our prompt customer service. Your recommendation means a lot to us! x
Absolutely great customer service!
Absolutely great customer service!
I ordered a bag and requested personalisation but I was then worried I wouldn’t receive in time for my daughters birthday in a few days time. I emailed them and asked if they could possibly help and they replied promptly and were extremely helpful.
I received the beautiful bag beautifully packaged this morning well in time for her birthday.
They should be proud of their customer service and of their beautiful bags.
May 30, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you so much for your wonderful review! We're thrilled to hear that our customer service exceeded your expectations and that you received the personalised bag in time for your daughter's birthday. Your kind words mean a lot to us, and we are proud to have been able to help. Enjoy the beautiful bag! x
Wonderful service
Wonderful service, so pleased with bag and appreciated all the help with personalising for a special occasion. Thank you
May 23, 2024
Unprompted review
Great products and excellent customer service
I am a new customer and have had an excellent experience with Johnny Loves Rosie. I ordered the Carrie bag and accessories set in powder blue and I’m over the moon with it all. I also received a free bow which was a lovely surprise. The complimentary personalisation is also a lovely touch. Excellent customer service too, I had a query which they responded to really quickly, friendly and fuss free. The whole experience has been wonderful.
May 9, 2024
Unprompted review
Personalised bag
Personalised bag. Ordered with gold initial and gold chain. They also gave me a free bow! It’s absolutely gorgeous!! Really worth the money. Can’t wait to wear it!
May 16, 2024
Unprompted review
Johnny loves Rosie - overall great!
I love Johnny loves Rosie bags due to the vegan leather, style and London brand!
My initial delivery went missing due to courier negligence, contacted customer service and they sent out my order to work address which I have received this morning and very pleased with! Great customer service and overall happy customer! Thankyou guys!!
May 15, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you so much for the support Joanne, we are so pleased that you love your new bag! It was a pleasure to help x
Amazing quality and design
Amazing quality and design for the price. My bag came beautifully packaged with dust bag, key ring and tassel.
May 7, 2024
Unprompted review
Gorgeous bags but absolutely terrible…
Gorgeous bags but absolutely terrible quality! I have a hardly used bag that’s around 18 months old that is falling apart, the edging started coming off when the bag was only about 3 months old and then the handle snapped off at the weekend, I contacted customer services and was offered a £10 voucher!! £10 for an £85 bag not even 2 years old!! They should be taking my bag back to inspect the faults with it and giving me a full refund! Needless to say I declined the voucher and will be throwing my bag in the bin!
April 23, 2024
Unprompted review
My question was answered promptly
April 15, 2024
Unprompted review
Reply from Johnny Loves Rosie
We do endeavour to answer any customer queries as quickly and efficiently as we can. So thank you for sharing this with us. I will be sure to pass on the message to Kelly in customer service.
Great service!
I recently placed an order with Johnny Loves Rosie and made a slight mistake. I instantly contacted their Customer Services and my query was answered efficiently and extremely promptly! Great customer service and I would highly recommend! A+++++
April 10, 2024
Unprompted review
Reply from Johnny Loves Rosie
I am glad to hear your shopping experience with us was smooth and successful. Thank you for taking the time to write a review.
Excellent customer service
Excellent customer service. I made an error when placing an order, contacted the team and it was resolved at their end with no fuss or delay. Thank you!
April 8, 2024
Unprompted review
Reply from Johnny Loves Rosie
Thank you so much for your support Shona, I am so pleased we were able to correct your order for you. We hope to see you back soon x
Choulder strap came of
Choulder strap came of, leather bit break on the bag after using it ower a year. Rarely use it, mainly on holidays..... not worth the money.
March 17, 2024
Unprompted review
Reply from Johnny Loves Rosie
I am sorry to hear you are not happy with your purchase. If you would like some assistance please email our customer service team hello@JLR-London.com and I am sure they will be able to help resolve this for you. x
Great customer service
I was in contact with customer service a while ago because of problems with free shipping not being free. I was told it was a malfunction in the system so they offered a refund if the problem wasn’t solved after one working day. It wasn’t so after ordering the bag I’ve been looking at forever I emailed customer service and let them know the problem was still there. Within 24-hours of the email I had a refund and a we’re sorry about the trouble email. Now I’m eagerly awaiting the bag. Great customer service!
April 2, 2024
Unprompted review
Reply from Johnny Loves Rosie
I am so pleased we were able to resolve this for you Kriztina, I hope you enjoy your lovely new bag when it arrives x
Great communication
Great communication! I mistakingly ordered a bag without initials, so I emailed asking if they could be added. JLR replied quickly, made the necessary changes and it was despatched the next day. I’m looking forward to receiving and gifting my order.
March 28, 2024
Unprompted review
Reply from Johnny Loves Rosie
It was a pleasure to help you with your order Claire. We hope the recipient loves their beautiful new bag as much as we do! x
Reply from Johnny Loves Rosie
Hi Benjamin, thank you for your order and i hope you were pleased with your purchase. x
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