Johnny Loves Rosie Reviews 

The Carrie bag is not as expected. All Carrie bags have an inside pocket (as you would expect on any decent bag regardless!) and all Carrie bags should be the same, or called a different name if each one is different in any way! Also did not come with the standard tassel that again is advertised on all Carrie bags! It took me months to decide and make my mind up. When it arrived it was very plastic feeling, not as I expected with all the hype about vegan leather! That automatically implies the leather would be in some way soft! Not rigid and in no way imitation of leather in any way! Gutted as I had my name on it and no way to return it! I will not be buying any more bags (and I had my eye on a few different ones to purchase!) I can also in good conscience not recommend this company as their items are based on one hit wonders and what I can only assume fake reviews, as it’s not great quality at all! I rarely leave reviews but felt compelled to when their customer service proved that they are not interested in genuine feedback if not positive. Do not buy unless you like plastic looking bags!

I would think it's obvious how much l rate Johnny Loves Rosie as l have purchased three more bags in the last two months!! Excellent quality and outstanding customer service. Hopefully they keep this up!!

I ordered the Hudson bag in grey, and I’ll be honest and say that if I hadn’t had it personalised, I would have returned it. For a bag the cost nearly £100 it looks and feels very cheap. I haven’t used it yet, and I’m not sure if I will, which makes me rather sad, as it was a Christmas gift from my Son.

My husband purchased a bag and purse to match, the purse remains in good condition however the bag is in tatters as the lining ripped and I sewed it ! Again the other side zip lining has ripped! Bag quality the worst I have ever purchased and definitely not worth the money! Matching purse and bag Mother’s Day present and now only able to use purse

I bought the Brixton maxi in tan leather, really well made detail is lovely . I'm over the moon with this bag i will be purchasing again.
If u haven't purchased but thinking about it just do it

Another gorgeous purchase from JLR!
A Christmas present to me from me! I treated myself to the large Stella tote bag, the Riley leather purse and a few bag accessories too.
The large Stella bag came with a complimentary free strap, when it arrived I realised I picked the wrong strap and contacted customer services to see if I could exchange it for the one I wanted. Kelly in CS was fab got back to me in a timely manner even though it was the busiest time of year but managed to swap it for the strap I wanted. I love my bag it’s so big and more space for me to fill it up! Some lovely compliments from people at work and it just goes with everything! Can’t wait to get something else to add to my collection! ❤️

Thank you so much for my beautiful red bag love it goes beautifully with my red coat. Quality is excellent can’t wait to use it five stars 🌟 for sure. Service fast and packaging beautiful 🤩

Bag took ages to arrive, customer service took ages to respond. Bag ok, thought it would be a bit bigger and the quality ok. Not worth all the hype though.

I received my bag, the quality was fantastic, I love it. The service was fantastic and I will certainly be purchasing another bag soon. Really impressive.

Fantastic choice of products and excellent communication.

Amazing service. This is my 4th bag & I love them all.

As always, extremely pleased with my purchases, The Rudy bag with complimentary strap for my daughter as a gift and for myself the Harrow bucket bag with additional fabric strap. Excellent quality. I have a few bags from this brand. Now loving the adjustable long straps instead of the non adjustable.

Recieved my order 8.1.24
I'm super impressed with my order of the Hudson bag in black & the Eloise bow key ring in black, both personalised. The attention to detail and the quality in both items right down to packaging is second to none 🫶🏽 will definitely be ordering again & looking forward to growing my JLR collection 🖤

My mum bought me a bag for my birthday in December 2023 after lots of thought and care. There was an offer on to buy the bag and receive a free strap. My mum was sure she ticked the one I requested and yet it came with no extra strap. My mum has been in contact with you about this and you refuse to send us a strap, something which my mum believed was in the bundle she was paying for, for my birthday. I’m appalled by the service if I’m honest. I’ve never left a review before on a company, but I had seen your adverts online for over a year and thought why not. We certainly won’t be buying from this company again as this could have been such an easy fix for them to keep a customer who loves handbags! I’ll be going back to Katie Loxton and recommending them as they have been absolutely wonderful with problems before (even when items are personalised) because they care about their customer experiences. Such a shame, but I’ve seen a few comments like this on JLR Facebook. Lovely handbags, but awful service, the bare minimum, and not even that!

Edit: to make matters worse, I’ve just read a comment below from October where this happened to another lady and they were swift and fixed the problem for them and sent them a complimentary strap as they had advertised. Now even more disappointed that customer services (Kelly in this case) are inconsistent with responses. Why give her a strap and not us? We all paid for the bundle.

My mums email to you was personal, explaining how much we loved the bag and I loved it, and the response we had back from Kelly was incredibly matter of fact, no warmth and stated that the deal had ended and we were welcome to buy one! Unbelievable. We’ve paid for it!!

Love love love! My favourite bag, great quality, arrived beautifully packaged and I love to show it off!

Fast efficient service.
Love my Mocha Harrow Bucket Bag,
I have been looking for a everyday bag. This is great for casual to smart, also purchased a webbing strap for a different look.
Just purchased today a Tan Saddle Bag in the sale, can't wait to get it.

Can’t believe there are so many good reviews. I’m massively disappointed with the bag I recently received. I’m not sure what I expected vegan leather to look like, but it definitely wasn’t the super plastic looking stuff that this bag is made from. It looks cheap and nasty. I was going to try and return it but, because my initials are printed on a keyring attached, their returns rules won’t allow it.

Edit: I appreciate your reply below, but you had no need. I’ve already stated your returns rules in my review.

Gorgeous bag. Great quality and it is packed nicely in a box and wrapping. Great service. Very happy customer 🙂

Although the bag looks good from a distance the overall quality is poor for the price paid. The £90 price tag should not result in a bag arriving with exposed glue on the internal seams, poor stitch work, no internal pockets despite being advertised as having these and overall flimsy material. It annoys me how much the word ‘luxury’ is used on the website multiple times yet the item is far from it. ‘Award winning vegan leather’ is some statement for polyurethane. Their luxury dust bag is no different to a 50p bag for life. It’s a shame because the overall design is lovely but that in itself does not justify the price.

I contacted customer services requesting a partial refund on top of the 20% Black Friday deal I took advantage of. I was offered a poor 15% further discount which to me is still well over what the item is worth. I put across all of my points as to why this is the case and surprise surprise everything has now gone very quiet.

Hats off to the marketing team, they certainly know how to make a cheap product look expensive online and dupe consumers into purchasing their sub par product.