JOHNS&CO Reviews 

4,593
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 722 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and property managers for being exceptionally helpful, professional, and quick to respond to any rental queries. People note that the property management and letting procedures are handled smoothly, efficiently, and with clear, helpful guidance from start to finish. Some reviewers were not happy with communication issues after the lease was signed, mentioning that important messages, emails, and maintenance requests were occasionally left unaddressed. Consumers also pointed out that getting help with utilities or arranging property viewings during the tenancy sometimes required significantly more effort than expected.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the staff is very helpful, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising proactive communication,... See more

User experience

Consumers find user experience to be positive, highlighting how the rental process is quick, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johns&Co Royal Wharf have always made renting from them seamless from the day we moved in. The agents were all so friendly and it was them that welcomed us into the area. Our property manager Nico... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience working with Silvia. She was professional, friendly. She was always responsive, patient with my questions, and kept me updated at every stage, which made everything... See more

Company replied

Rated 5 out of 5 stars

Been a pleasure working with Nicole Wright during my tenancy, so sad she wont be my property manager at my new place - quick to help deal with queries and send relevant 3rd party info needed. 5 star!... See more

Company replied

Rated 5 out of 5 stars

Brice was taking care of the apartment i rented and she was very efficient, professional and kind. I would email her with an issue and she would respond within 2 days, discussing a solution. She would... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agents
  6. Real Estate Rental Agency

Written by the company

At JOHNS&CO we’re a fast-growing, innovative London estate agency with eight offices in London. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with. We have been helping people buy, sell, rent and let their homes for over a decade. We have offices in Hong Kong, Shanghai, Singapore and Malaysia to support our clients in these countries and on their timezone providing a trustworthy and professional service for all our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,593)

659 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Peter Ogundare ensured we had…

Peter Ogundare ensured we had everything done in time to complete sale of our apartment including a tricky fire door that should have been sorted months ago. He pulled out all the stops to get it fixed and compliant.

August 13, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Paul,

Thank you for taking the time to leave this feedback regarding Peter. We're pleased to hear that he took excellent care of your property, allowing for a smooth sale. We'll be sure to share your kind words with him and hope to assist you again in the future.

Rated 5 out of 5 stars

I would highly recommend Nicole Wright

I would highly recommend Nicole Wright. Throughout my interactions with her, Nicole has consistently demonstrated exceptional professionalism, responsiveness, and attention to detail. She has been approachable, knowledgeable, and always willing to go the extra mile to provide support and guidance.

Nicole's communication has been clear and proactive, making the entire process smooth and stress-free. She combines a friendly and personable approach with a high level of expertise, which has made a significant positive difference to my experience.

It has been a pleasure working with Nicole Wright, and I would not hesitate to recommend her to others. She is an asset to her team and fully deserves recognition for the outstanding service she provides.

August 13, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Kyle,

Thank you for this thoughtful review regarding Nicole. Nicole takes great pride in sharing her expertise with care and professionalism and will be thrilled to hear this stood out to you in your experience with her. We'll be sure to share this excellent feedback with her.

Rated 5 out of 5 stars

Great experience with Johns & Co with…

Great experience with Johns & Co with the support and quick response from Candice and Andrew to successfully renting a property in Manchester as an international student. Candice was very acknowledging about my situation and provided as much as flexibility and support throughout the whole process. Would recommend Johns & Co!

August 1, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Liu,

We're pleased to hear you had a great experience with our team, in particular Candice, who will be thrilled her helpfulness and quick responses made all the difference to you. Thank you for your recommendation and we wish you the best in your new property.

Rated 5 out of 5 stars

Great experience with Johns & Co…

Great experience with Johns & Co renting a property in Manchester with the help from Candice and Andrew. Candice was the best, she was very helpful and provided quick response throughout the initial booking stage to move in. Everything went very smoothly throughout the whole process and would thank Candice for all her help and would recommend Johns & Co.

August 10, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Ben,

We're pleased to hear you had a great experience with our team, in particular Candice, who will be thrilled her helpfulness and quick responses made all the difference to you. Thank you for your recommendation and we wish you the best in your new property.

Rated 5 out of 5 stars

Been working with Alexandra for the…

Been working with Alexandra for the past years and with Candice this year. Amazing support and help! Totally recommend!

August 11, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Diana,

Thank you for your continued trust in our team. We're pleased to hear Alexandra has been of great support to you over these last few years, and that Candice's assistance has helped contribute to a positive experience. We appreciate your recommendation and will be sure to pass your kind words along to them.

Rated 5 out of 5 stars

Johns and Co experience

Firstly Mr Claudiu was excellent in helping us locate an apartment which matched our expectations and very helpful in responding to any questions. Miyah Reid was very approachable and helpful in any questions we had regarding bills setting up things. Lastly, our property manager Mr Yantong Lin was excellent in having the issues we reported having fixed in a timely fashion.
5 star service from all of them!

August 11, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Amaad,

Thank you for your kind words. We appreciate your feedback and five star review of our team. It's great to hear that so many of our staff played a role in contributing to a positive experience overall. If you need any help in the future, please don't hesitate to reach out!

Rated 5 out of 5 stars

Great Help on my property at 84, Marco Polo Tower

I have a property at 84, Marco Polo Tower 6 Bonnet Street, London, under which John & Co. is managing for me. Recently, I was informed by Wai Yau, the Senior Compliance Administrator of John & Co. of the soon expiry of the Rent and Legal Protection insurance policy. With Wai's help and excellent service, the aforesaid policy has been successfully renewed. I would like to thank Wai Yau and his team for the efforts and excellent performance.

August 10, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Patrik,

Thank you for your feedback. It's great to hear Wai and our Property Management team were proactive in ensuring your property is protected. We'll be sure to pass your kind words along to them.

Rated 5 out of 5 stars

Very helpful throughout the process

Very helpful throughout the process! Wonderful people. Helped me move quickly from the US. Would absolutely recommend them.

August 3, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Kyle,

Thank you for your recommendation. We understand how overwhelming it can be making a big move, and it's wonderful to know you were well supported by our team.

Rated 5 out of 5 stars

Great support

Great support, always action the landlord requests.
Param is receptive and follows up what needed.

August 9, 2026
Unprompted review
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Reply from JOHNS&CO

We're pleased to hear you've been impressed by our team's proactive support, particularly Param. We'll be sure to pass your feedback along to him.

Rated 5 out of 5 stars

The confidence has been built with John’s Co

I have been extremely impressed with the service provided by Skye and Candice. They have both been professional, efficient, patient and very responsive throughout the process. Their communication has been excellent, and they have made everything feel straightforward and well managed.

Skye in particular has been outstanding with her consultation and support, and her professionalism and personal approach have made me feel very confident in choosing JOHNS&CO. I would be very happy to recommend the service to other landlords.

July 31, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Wei,

Thank you for taking the time to leave this review. It's fantastic to hear Skye and Candice have impressed you with their professionalism and communicative approach. We strive to deliver a high standard of service and it's great to know you received this. We appreciate the recommendation and will be sure to pass your kind words onto the team.

Rated 5 out of 5 stars

Caitlin Mitchell is really really…

Caitlin Mitchell is really really patient and nice. I have good experience living here.

August 7, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Xiangnan,

We're pleased to hear you had a positive experience with Caitlin. We'll be sure to share your feedback with her and wish you all the best in your property journey.

Rated 5 out of 5 stars

We are about to move into our new flat

We are about to move into our new flat. Shareen has been super helpful - going out of her way to help us sort out maintenance and cleanliness issues prior to our move in. Highly recommend!

August 7, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Mild,

Thank you for leaving this high recommendation for Shareen. Shareen takes pride in delivering excellent service and will greatly appreciate your feedback. Wishing you all the best in your new flat.

Rated 5 out of 5 stars

Letting Review

Shareen has been very helpful throughout our move in process. Very responsive and accommodating! 😊

August 7, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Wendy,

We're pleased to hear you had a positive experience with Shareen and that her responsive and accommodating approach made all the difference! We'll be sure to share your feedback with her.

Rated 4 out of 5 stars

Great experience

Great experience with the property manager, Ambrose was really helpful and transparent during the move-out period with keeping me updated with the process and arranging the deposit return.

August 7, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Iwong,

It's fantastic to hear you had a great experience with Ambrose and that he was helpful and transparent throughout the process. Wishing you all the best in your property journey!

Rated 5 out of 5 stars

Professional and responsive property management service

I have worked with John&Co for three years. The team demonstrates great professionalism with prompt and reliable service, and my overall experience has been excellent. A special thank‑you to Property Manager Mr. Terry Lau for his very fast response; he always communicates and resolves issues in a timely manner.

August 5, 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for your trust in us. We're pleased to hear our team have consistently delivered a reliable and prompt service, while maintaining professionalism at all times. It's great to know Terry in particular has made a strong impact for his fast responses. We'll be sure to share your kind words with him and look forward to assisting you in the future.

Rated 5 out of 5 stars

Overall positive experience

Overall positive experience - Tia was quite nice during the viewing/negotiation stage, and Victor - our PM - has been great and attentive.

August 6, 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for your review. We're pleased to hear our team worked together to provide you with a positive experience overall. We'll be sure to share this feedback with them.

Rated 1 out of 5 stars

I don’t even want to give one star

I don’t even want to give one star. Leah Kayenga, or whoever is being the property agent , has absolutely no respect for tenants’ privacy. They brought prospective clients to view the house without showing any consideration or professionalism.

The entire experience has been extremely disappointing. Their behaviour was disrespectful, inconsiderate, and completely unacceptable. I expected much better communication and respect for tenants’ rights, but instead I was treated with a complete lack of courtesy. I would not recommend dealing with them based on my experience

August 5, 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.

Rated 5 out of 5 stars

Great service and client management…

Great service and client management from the lettings team, overall communication is always clear and have the best interest for their customers.

July 29, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Reshel,

We're pleased to hear you feel well looked after by our team. We always strive to provide our clients with transparent communication and it's great to know you have received this. Thank you for your kind review and trust in us.

Rated 5 out of 5 stars

Johns & Co- AE/CC recommendation

Alexandra Ene & Candice Chan were brilliant. Quick and communicative, highly recommend!

August 5, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Alex,

Thank you for your feedback regarding Alexandra and Candice. They will be thrilled to hear you were impressed with their quick and communicative service, and value your recommendation.

Rated 5 out of 5 stars

The guys found a tenant within a week…

The guys found a tenant within a week and handled the process brilliantly.

August 1, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Paul,

We're pleased to hear the lettings process was handled promptly and effectively. We look forward to continuing to deliver a brilliant service.

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