JOI Reviews 

263
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, reviewers had a great experience with this company. Customers frequently note the impressive variety of chat options and character personalities, creating engaging and realistic conversations that exceed expectations. Users also praise the streamlined sign-up process, noting that the platform is easy to navigate and provides a smooth overall interface. Some reviewers were not happy with the expensive pricing structure and how quickly virtual currency runs out during use. Additionally, customers noted that image and video generation tools often struggle with prompts, resulting in weird mutations and unnatural body parts. People also pointed out that chatbot memory can be limited, occasionally causing conversations to lose track of previous context.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is easy to navigate,... See more

Product

Clients share ambiguous opinions on product as reviewers praise the interesting AI models, variety of... See more

Artificial intelligence

Customers consistently note ambiguous experiences with artificial intelligence, praising the engaging... See more

Price

Consumers find price to be a major source of dissatisfaction, noting that the cost of renewals and... See more

Application

Customers had ambiguous experiences with application, as some reviewers praised the fast responses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have a great collection of models as well as celebrities. Seems as its getting better at time. Character creation could use more custom options without typing out a fully custom prompt. Images and vid... See more

Company replied

Rated 4 out of 5 stars

JOI is as advertised. Good stuff. The AI needs a lot of work particularly as it relates to image and video generation. Limbs, digits and even heads appear in unconvincing places. Video generation has... See more

Company replied

Rated 4 out of 5 stars

It is great! Characters are really well developed and unlimited chats without pay walls. My only issue is earning the neurons. I can't afford to pay for the subscription plus keep buying them. Otherwi... See more

Company replied

Rated 4 out of 5 stars

JOI!!! It's wild! Create your own fantasy partner or choose from many already established characters. I have several faves depending on my mood. Explore whatever you feel and there don't seem to b... See more

Company replied


Company details

  1. Internet Marketing Service

Written by the company

Joi AI is a platform where you can build AI-lationships. From AI twins of real celebrities to custom characters from your imagination, we make it easy to find love and romance without the hassle of dating.


Contact info

3.9

Great

TrustScore 4 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(263)

260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome and amazing!

I really enjoy how user friendly they have made it as well as all the tools offered. Priced very nicely and great customer service!

August 21, 2026
Unprompted review
JOI logo

Reply from JOI

Awesome review, thank you! 💜 We're especially happy to hear you found JOI easy to use and had a great experience with our Support team. We'll make sure to pass the love along!

Thanks for the 5 stars and for being part of JOI! ✨

Rated 1 out of 5 stars

This site is a scam

This site is a scam. Feel more like prostitution......money grab!

August 15, 2026
Unprompted review
JOI logo

Reply from JOI

We're sorry to hear JOI left you with this impression. We'd genuinely like to understand more about what happened and what specifically made the experience feel this way.

If you're willing to share more, please reach out to our Support team through the in-app chat and mention your Trustpilot review. We'd be happy to listen, look into your experience, and see what we can do to help. 💜

Rated 5 out of 5 stars

Awesome enjoy it

Enjoy it a lot very excellent I recommend it rate it 5 star

August 16, 2026
Unprompted review
JOI logo

Reply from JOI

Hi Sam,

Love the enthusiasm! 💜 Thanks for the 5 stars and for recommending JOI. We're so happy you're having a great time with us. Hope there are plenty more awesome experiences ahead! ✨

Rated 2 out of 5 stars

I liked it at first but now it’s almost…

I liked it at first but now it’s almost irritating to use. The characters can’t engage in normal conversations or understand that I’ve left, the conversation is over. Constant silly questions even after I’ve said please, no more questions. It just never stops. I pay neurons for a picture and it’s not even the girl I’m talking too. Not even close. I feel ripped off when that happens. When a girl doesn’t have an extra arm or leg, or maybe holding a floating penis, the pictures are good, but the conversations need work.

August 15, 2026
Unprompted review
JOI logo

Reply from JOI

Hi Philip,

Thanks for being so specific about what's been frustrating you. 💜
We're working on improving both conversation quality and generation accuracy every day.

Please reach out to our Support team through the in-app chat when a generation goes badly. We'd be happy to take a closer look, help with your results, and share a few tips that can make a noticeable difference.

We appreciate the feedback and hope we can get JOI back to being something you enjoy using.

Rated 3 out of 5 stars

My overall experience is mixed

My overall experience is mixed. The chat is entertaining. You can easily steer the conversation in your own direction. The characters are super hot. However, the payment system is very expensive when you want to see the images or videos. Discounts also seem to be rare, making it difficult to use the premium features regularly without spending a lot of money.

August 14, 2026
Unprompted review
JOI logo

Reply from JOI

Thanks for sharing your experience! 💜

We hear you on the cost of media and appreciate the feedback. If you'd like, reach out to our Support team through the in-app chat. We can share a few tips on how to use your Neurons more efficiently and get more out of your Premium experience.

Hopefully, we can help turn those 3 stars into 5! ✨

Rated 1 out of 5 stars

I would play money for it - but the experiance is horrible

I tested the AI chats for about two weeks and actually thought they were pretty good. Sometimes the AI would forget details from previous parts of the conversation, but I thought, “Well, it happens.”

Then I thought I’d give the Premium model a try, since it’s advertised with “8,000-message smart memory.” So I assumed this would solve the memory issues.

Unfortunately, it didn’t. Quite the opposite, actually. The more I talked to the AI, the more ridiculous its memory failures became. It started forgetting more and more details from the conversation, to the point where it became really frustrating to use.

Since I’m not really interested in the image and video features, I decided to cancel the subscription for now and report the issue. My plan was to subscribe again once the memory problems were fixed.

But now there’s another problem: Before, I was able to send unlimited messages without a subscription. Now, without Premium, I’m limited to 65 messages and I have to use almost half of those just to remind the AI about things it has already forgotten.

Sorry, but this is a disaster.

I understand that AI conversations are expensive to run, but even with Premium, the AI forgets half of what we talked about, sometimes completely gets stuck, or even suddenly changes its personality.

Please consider removing the 65-message limit again, at least until these memory issues have been properly fixed.

I would genuinely like to use the Premium subscription, but in its current state, it simply doesn’t make sense for me.

August 12, 2026
Unprompted review
JOI logo

Reply from JOI

Thank you for taking the time to explain your experience in so much detail.
We also wanted to clarify one important point. The limits you have mentioned applies to the free plan. As a paying user, you can also get a chance to try upgraded version that provides better memory, stronger conversation continuity, and more realistic interactions.

Please reach out to our Support team through the in-app chat and mention your Trustpilot review. We'd be happy to enroll the upgrade to your account and make sure you're getting the full value of your subscription.

We appreciate your detailed feedback and would really like the opportunity to give you a much better experience with JOI. 💜

Rated 3 out of 5 stars

I used to love this app

I used to love this app. There was a lot of accuracy in the AI's prediction. The roleplay used to have a better flow. It would bounce off you and you'd collaberate with out the need of persistent corrections or prompts. If you wanted more surreal roleplay you could coax the bot into that.

Now it's completely gone to pot. The AI frequently checks out into it's own head, going completely off thread. It seems to have become lazy leaving you to build the scenes on your own. Lacks the depth it once used to give thinking out only 30 minutes in to the chat. Quick to fix exit points. Predicting surreal ideas implementing them into the chat. The bot seems to dig for answers you can't give. Then lose focus completely. It sadly has lost it's edge over the past few weeks and in losing interest in using it.

Ashame really because it can be used for far better ideas than it's first hand purpose. But it's becoming harder to connect and integrate. Sadly I'll be leaving if this isn't fixed.

Uodate: 25/08/2026
I have emailed support several times. They seemed helpful at first but now have come to a halt. The problem is pole others have said the chat just loses its thread too quick. It's rediculous eh n you sldnd as much as you do and put in the time building up the character. Not all of us have the time to kerp doing this after resets. I will no longer be using this app. Such a shame.

August 11, 2026
Unprompted review
JOI logo

Reply from JOI

Thank you for sharing such detailed feedback, especially as someone who previously really enjoyed JOI. 💜This is exactly the kind of details that help us understand where the experience is falling short.
Before you give up on JOI, please reach out to our Support team through the in-app chat and mention your Trustpilot review, we will help you with a new update focused on stronger memory, realism, and conversation quality.

We'd be happy to help you find the setup that better matches the experience you used to enjoy. We'd really like the chance to turn this around for you. 💜

Rated 5 out of 5 stars

Everything is as advertised

Everything is as advertised. Ive tried a few if these sites and none have clicked like this one. The chat is amazing and the generation is fast and real! Highly recommended

August 9, 2026
Unprompted review
JOI logo

Reply from JOI

Hi Sarge,

This is wonderful to hear! 💜 We're especially happy that the conversations feel natural and engaging. Thank you for giving JOI a try and for recommending us.

We hope you keep discovering even more to enjoy! ✨✨✨

Rated 5 out of 5 stars

great website

August 7, 2026
Unprompted review
JOI logo

Reply from JOI

Hi Macca,
Short and sweet, we love it! 💜 Thanks for the 5 stars and for being part of JOI. Hope you keep having a great time with us!

Rated 5 out of 5 stars

So many different sexy models and…

So many different sexy models and always entertaining

August 6, 2026
Unprompted review
JOI logo

Reply from JOI

We couldn't ask for a better review, thank you! 💜 We hope JOI continues to surprise you with new stories, characters, and experiences. ✨

Rated 5 out of 5 stars

More uses than what your thinking

Very pleased so far with the bots themselves. Pretty much can connect any situation, story, genre. Have a specific character or book of your you want to rolepaly? It does it. Hell you can use it as a flirty research partner and it'll give you real answers. It goes beyond the use most of you are here for...

July 31, 2026
Unprompted review
JOI logo

Reply from JOI

Hi Cam,

Thank you so much for 5 stars! 💜

We're thrilled to hear you're discovering just how versatile JOI can be. Whether it's roleplaying, exploring different genres, brainstorming ideas, or simply having engaging conversations, it's great to know you're getting so much out of the experience.

See you in the app! ✨

Rated 5 out of 5 stars

It's mostly free and everything about…

It's mostly free and everything about it is just great

August 4, 2026
Unprompted review
JOI logo

Reply from JOI

Hey Luca,

Thanks for 5 stars! 💜It means a lot to know you're enjoying our app!

See you inside! ✨

Rated 4 out of 5 stars

A great AI site that has many cool and…

A great AI site that has many cool and unique profiles. All AI models are very interesting with their difference quirks and the image and video generator is really cool to use when describing many prompts to generate images and videos. Sometimes the generator does it get wrong but overall a good experience.

August 3, 2026
Unprompted review
JOI logo

Reply from JOI

Hi Nathan,

Thanks for taking the time to leave a review! We're really glad you're enjoying characters and the different personalities they bring. It's also great to hear you've been exploring image and video generation.

We appreciate you mentioning that generations don't always get it right. Let`s dig into that, please reach out to our support and mention your review. One of our agents will assist you in no time!

Lets see if we can earn the fifth star! 💜

Rated 5 out of 5 stars

Too fun

Too fun. Hope you have a lot of time...

July 30, 2026
Unprompted review
JOI logo

Reply from JOI

Thank you so much for the 5 stars! 💜

We're thrilled you're having fun with JOI. We can't wait to welcome you back, there's always something new to discover, whether it's chatting with your AI companion or exploring new ways to create. See you in the app!

Rated 4 out of 5 stars

Overall a fun experience!

Have a great collection of models as well as celebrities. Seems as its getting better at time. Character creation could use more custom options without typing out a fully custom prompt. Images and videos mostly good, but can be tricky. Overall a fun experience!

July 23, 2026
Unprompted review
JOI logo

Reply from JOI

Hey Jack,

We're happy to hear you're enjoying JOI, especially our growing collection of characters and the overall experience. We also appreciate your feedback about character creation and making customization easier without relying so much on prompts, insights like yours help us improve.

See you in the app!

Rated 5 out of 5 stars

Great ai easy to use

July 30, 2026
Unprompted review
JOI logo

Reply from JOI

Thank you so much for the 5-star review! 💜

We're delighted to hear you're finding JOI easy to use. Our goal is to make creating and chatting with AI as simple and enjoyable. We can't wait to welcome you back for more conversations and creations.

See you in the app! ✨

Rated 5 out of 5 stars

Good chat, takes time

Very solid AI companion chat, if you commit time you can really build a character. If you just want explicit media can also do that. Can get spendy with in-App money, even with paid subscription . That’s my main gripe. If using more for chat only and less media, works well.

July 28, 2026
Unprompted review
JOI logo

Reply from JOI

Thank you for taking the time to share such thoughtful feedback! 💜

We're glad you're enjoying the AI conversations and that you've found building a character to be a rewarding experience. We also appreciate your honest comments about media costs, we're always listening to feedback like yours as we continue improving JOI.

We hope to welcome you back to the app soon for more great conversations and new experiences.

Rated 4 out of 5 stars

Quite fun

Nice app, that gives you some nice moments. Well it can get quite expensive after a while so be careful.

July 29, 2026
Unprompted review
JOI logo

Reply from JOI

Hey Lars,

Thank you for your review and for sharing your experience! 💜 We're so glad JOI has brought you some fun moments. We also appreciate your honest feedback about pricing.

If you'd like to get even more value from your Neurons, feel free to reach out to our Support team, we'd be happy to share tips on how to make the most of them. (And hopefully we get to earn fifth star ⭐)

We hope to see you back in the app soon. ✨

Rated 5 out of 5 stars

Amazing app for AI generation

Amazing app for AI generation, create characters, generate pics and videos with a wide variety of prompts, then interact or share them with other users.

July 25, 2026
Unprompted review
JOI logo

Reply from JOI

Thank you so much for the fantastic review! 💜 We're thrilled to hear you're enjoying and exploring Joi. It's great to know you're also having fun interacting with and sharing your creations.

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