SISTERHOOD Reviews 243

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the clothing, noting that items are well-made, stylish, and built to last, often exceeding expectations. Many also highlight the exceptional customer service, describing it as quick, friendly, and incredibly helpful in resolving issues and assisting with orders. However, some people were dissatisfied with customer service, experiencing unresponsiveness to emails and complaints, particularly regarding defective items or missing orders. There were also concerns about the quality of certain products, with some finding items scratchy, prone to piling, or not as described, leading to disappointment.

What people talk about most

Product

People report positive experiences with product quality, often describing items as chic, soft, comfortable,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its promptness,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the outstanding and impressive... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Order

Users describe positive interactions with order, with many expressing happiness with their first orders and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a defective dress and, despite multiple follow-ups, didn’t get a reply from customer service. Once the issue reached the owner via Trustpilot, the response was quick and professional. I r... See more

Rated 4 out of 5 stars

I bought a sweater in the Black Friday sale. After two weeks, I received a skirt (?). I’ve been emailing with them since December 11th about this. I had to send a picture, then another picture. La... See more

Rated 4 out of 5 stars

Edit (Jan, 1st). Ended up receiving my coat a month later. After I posted this comment, I very quickly received a reply to my email. I was told my package was deemed lost, but... See more

Company replied

Rated 5 out of 5 stars

The quality of the dark grey yana trouser I bought (in short leg) in January 2023 are still in such great condition! I am leaving this review because it has last a great lasting impression of the bran... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Clothing brand. Effortless pieces made sustainably


Contact info

4.2

Great

TrustScore 4 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of my all time favourite brands

One of my all time favourite brands. Such classy and stylish designs paired with quality that is UNMATCHED. Every piece I buy feels amazing to touch and wear and lasts so well. In addition to all of that, it’s all sourced sustainably. Do not hesitate to purchase!

January 24, 2024
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

I ordered a dress for a 30th birthday &…

I ordered a dress for a 30th birthday & was so worried it wouldn't suit me but it fit like a glove (I'm a uk size 8) and was SO flattering. Eve is also really helpful and lovely with a few questions I had, so I just had to write a little review. Love this brand and cannot recommend it enough!

January 2, 2024
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 1 out of 5 stars

Awful quality

Sincerely unsure why there are so many positive reviews. I ordered a shirt and a cardigan, chose the size according to what the models were wearing which were very loose and oversized on them. The sizing is way off! Both items were a lot tighter and shorter than shown, which is crazy because I would assume these models are way taller than me (I'm 5'2). Very flimsy clothes, wool was very light and scratchy, honestly you can tell the material is really cheap and that it's not at all well made. I very rarely review on TrustPilot but I'm seeing more and more of these well advertised Instagram brands with an attractive website mimicking more expensive brands, but it's just a scam. Just received my order today and both items went back.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

The quality of the items is beautiful

The quality of the items is beautiful, and I love that everything is made sustainably - it’s well worth the price.

Their customer care service is very patient and understanding as well, I’ve had any issues resolved quickly and easily.

I would 100% recommend supporting Sisterhood - good people, good values, and amazing clothes!

January 19, 2024
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

OK I LOVE THIS BRAND.

OK I LOVE THIS BRAND.
I've been a Sisterhood fan for a while now, but somehow the products keep getting better?!
I am honestly obsessed.

The fit and quality of every piece I own (embarrassingly high amounts now) is just outstanding.
With a busy upcoming summer diary, I genuinely can't wait for the new SS24 collection to drop! Thank you.

January 3, 2024
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

Updated review

My initial experience was not great due to issues over material quality however I am updating this as after leaving a bad review sisterhood got in touch with me and was eager to rectify this. The customer service was friendly and as a small business they seemed to care enough to send me a replacement garment from a new product batch, would recommend

November 10, 2023
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 1 out of 5 stars

Do not order here from outside the UK

First of all, the sizing is really off (it was way too big). I live in the Netherlands and because of the Brexit, returning the package to the UK was really challenging. Multiple post offices do not even provide this service due to all the administration that is required. When I reached out to the SISTERHOOD, I found the owner not very helpful. She kept saying that returning the package should be easy. Well, it was not. Eventually, I succeeded to send the package back to the UK, but this cost me 53 euro… Moreover, since I did not keep the item I also had to pay the delivery cost of 10 euro. So, in total this cost me 63 euro. Never again.

November 17, 2023
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Reply from SISTERHOOD

Hi Lisa, We're really sorry for your difficulty in returning your package internationally. Due to Brexit there are a lot of difficulties sending within the EU. As a small brand, we can't afford to absorb all costs for customers as it would mean we couldn't continue running. We choose to pre pay all duties and taxes for EU customers, meaning that when you order from us, you don't pay anything extra on arrival of your items, this is something not a lot of brands offer and which we do as goodwill for our customers. We aren't able to claim the duties and taxes back either when a customer returns the items. So as an example on your specific order, we paid €108.67 to your local government to ship these items to you, plus we subsidise the shipping as the actual cost for the size and weight of your 2 coats cost around €45 in shipping. So already we've lost out on around €150 just to ship out the items, plus when they are returned we pay high processing costs to our fulfilment centre. To then have to cover the return postage, it would mean another subsidy from our side, one we simply can't afford. We provide a shipping address via our portal, where customers can then choose whichever courier is the most cost effective to return their items, as the taxes and duties have already been paid on the items, when you mark this as a return there should be minimal paperwork as this is already issued from our side to send the items out originally. Again I apologise for the experience, but hope you can understand a bit more about what expenses we also have to bare for this situation.
Love Sisterhood.

Rated 5 out of 5 stars

Beautiful quality and amazing customer service

Beautiful quality and the most amazing customer service - Eve was so quick to respond to my emails and went out of her way to make sure that my order arrived on time. Sizing runs a little large so if you’re on the petite side then definitely bear that in mind when ordering ☺️

August 16, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

Great service

Great service! And love the clothes

September 7, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

Beautiful designs and quality

Beautiful designs and quality, fast shipping.
Been shopping with Sisterhood since 2018 and will continue in the future.
Be careful with machine washing the items as most of them are made from modal/Tencel (which I love) but they shrink in hot water and high spins! (very gentle cold cycle or hand wash is best, the pieces are worth the extra care)
Love the brand!!

August 10, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

Excellent all round

Excellent customer service thank you to Eve. The Mathilde dress is gorgeous and the fit is so flattering. Love the environmentally friendly packaging and all the care that Sisterhood put into being as ethically conscious as possible. Big thanks to Sisterhood. x

July 20, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 1 out of 5 stars

I really wouldn’t bother

I really wouldn’t bother. The sizing is completely off - I always wear a 6/8 and couldn’t even get the items over my head, whereas others were way to big on the bust. Additionally items aren’t made with premium materials and look like Zara. I bought an item in the sale. I returned as it didn’t fit and this was credited to a gift card. I’m now in a cycle of ordering more items that do not fit at all and having to return them. Each time I’m spending £5-10 on postage as they don’t offer free returns. I have literally begged sisterhood to just refund me credit but they are refusing. Gutted I ever bought anything from them - was just trying to make an ethical choice and it has really cost me. Wouldn’t recommend to anyone.

May 5, 2023
Rated 5 out of 5 stars

Timeless, classy pieces

I recently purchased the Winona Knit in Chocolate and its an extremely versatile, high-quality piece - great for the office paired with a blouse or for more casual lounging at home. Sisterhood is my go to website for clothes and I can trust them to always deliver on gorgeous, well made items of clothing

March 29, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

Quality over quantity

Sisterhood’s collections are small and stunning and the the quality of the garments is incredible. They have a good selection of basics and special pieces. I’ve always had a great customer service experience and never had an issue with shipping/delivery. Would 100% recommend investing in this brand x

November 9, 2022
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

Brilliant customer service

Ordered a size too big in the apartment pants, loved them so returned for an exchange. Asked for them to be exchanged in time for my holiday and Eve went above and beyond and got it all sorted for me! Love the quality and fit of the trousers and I also have a knit sweater from here that is my favourite sweater!

June 1, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

My go to place for summer dresses

My go to place for summer dresses! Every piece is timeless and I wear them again and again each summer. Delivery is super fast with minimal plastic packaging :)

May 31, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

I LOVE this brand

I LOVE this brand. Their clothes are perfect for a capsule wardrobe and are so elegant, high quality, and just gorgeous. Love love love.

May 4, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

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