SISTERHOOD Reviews 243

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the clothing, noting that items are well-made, stylish, and built to last, often exceeding expectations. Many also highlight the exceptional customer service, describing it as quick, friendly, and incredibly helpful in resolving issues and assisting with orders. However, some people were dissatisfied with customer service, experiencing unresponsiveness to emails and complaints, particularly regarding defective items or missing orders. There were also concerns about the quality of certain products, with some finding items scratchy, prone to piling, or not as described, leading to disappointment.

What people talk about most

Product

People report positive experiences with product quality, often describing items as chic, soft, comfortable,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its promptness,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the outstanding and impressive... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Order

Users describe positive interactions with order, with many expressing happiness with their first orders and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a defective dress and, despite multiple follow-ups, didn’t get a reply from customer service. Once the issue reached the owner via Trustpilot, the response was quick and professional. I r... See more

Rated 4 out of 5 stars

I bought a sweater in the Black Friday sale. After two weeks, I received a skirt (?). I’ve been emailing with them since December 11th about this. I had to send a picture, then another picture. La... See more

Rated 4 out of 5 stars

Edit (Jan, 1st). Ended up receiving my coat a month later. After I posted this comment, I very quickly received a reply to my email. I was told my package was deemed lost, but... See more

Company replied

Rated 5 out of 5 stars

The quality of the dark grey yana trouser I bought (in short leg) in January 2023 are still in such great condition! I am leaving this review because it has last a great lasting impression of the bran... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Clothing brand. Effortless pieces made sustainably


Contact info

4.2

Great

TrustScore 4 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I didn’t keep the items I bought as…

I didn’t keep the items I bought as they didn’t quite suit me but they were so well made and a really good service

April 19, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

I have bought about 5 pieces from…

I have bought about 5 pieces from Sisterhood and have been impressed with each one. The quality is high and I feel confident that I will have these pieces for many years. Would definitely recommend

May 1, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Great clothes and service

I ordered from them a while back and it was a super pleasant experience. Not only are the clothes to die for (the yana pants is SUCH a staple in my wardrobe now, can’t live without them). The quality is great and fit too. I also had a really good experience with them customer service wise, there was a mistake without shipping but they fixed it really quickly and even refunded me the shipping costs. Could t recommend more.

March 1, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 4 out of 5 stars

Sisterhood is a really lovely brand and…

Sisterhood is a really lovely brand and has a great ethos. I ordered a few items from their sale, all the pieces are lovely, although I think for the full price price point could do with the materials being lined, they feel a little thinner than expected.

February 2, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! We do line some items where we feel it's needed but for some of our dresses styles they come unlined as it would effect the fit.
Love Sisterhood

Rated 4 out of 5 stars

It is frustrating that you can’t return…

It is frustrating that you can’t return sale items. This wasn’t made clear on the website and I was given a gift voucher instead.

February 22, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! We outline our returns policy online in our returns section and on each product page so that customers can hopefully see this clearly.
Love Sisterhood

Rated 5 out of 5 stars

Great company

Great company. The clothes are timeless and well made, everyone who works at the company is responsive and helpful if you have any questions and it's great having a sustainable brand based in Manchester!

April 27, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Great quality and sustainable

I ordered the Devon jacket in grey and was very impressed by the quality of the garment. I've been wearing it non-stop! Great to see how clear and upfront they are about their sustainability on their website with regards to the composition of their clothing.

April 17, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Sisterhood is great

Sisterhood is great. Love the style and quality of their clothes, and the fact it’s a small Uk business.

February 1, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Amazing brand

Amazing brand - have purchased 2x from them and will do again with my eyes closed!

February 2, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

I love Sisterhood

I love Sisterhood and always look forward to new styles on their site. It can be hard to find cute, current, but not overly trendy clothes that are sustainable and Sisterhood always hits the mark. I've returned a few things that don't fit and they do charge for return shipping (which I understand as they are a small brand) but otherwise returns have been easy.

April 5, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Very good quality

Very good quality. The item is comfortable and fits well !

February 4, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

True to size, good quality

Quick delivery, great quality product and true to size

April 26, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Quick international delivery and beautiful pieces

Quick delivery even to France. I love Sisterhood's unique and easy-to-wear designs; the pieces keep their shape even after a few washes. Love this brand!

April 26, 2023
Unprompted review
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Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 5 out of 5 stars

Cute clothes

Cute clothes, great quality, efficient delivery!

April 12, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 5 out of 5 stars

Yana trousers in Noir

Got their Yana trousers in noir. The quality and cut is amazing! They're my new favourite pants.

A few caveats - got the M which I have found a more bit roomy than a standard M. I also found them a bit long (I am 5"8"), I am thinking about having them hemmed slightly or though I do like the baggy look right now. Still my faves despite all this.

April 3, 2023
Unprompted review
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Reply from SISTERHOOD

Thanks for sharing your experience. Sorry to hear you had an issue with sizing, we are always working to improve this. I'm 5'5 and a UK 10/12 and the size M is perfect for me. We will also be adding more information on inseam and specific measurements to help customers online.
Love, Sisterhood

Rated 5 out of 5 stars

I got the Yana trousers as they were…

I got the Yana trousers as they were rated so highly... they really are so so great! My favourite trousers. Love the company, love their ethos.

March 13, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience. So glad you love them!
Love, Sisterhood

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