SISTERHOOD Reviews 243

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the clothing, noting that items are well-made, stylish, and built to last, often exceeding expectations. Many also highlight the exceptional customer service, describing it as quick, friendly, and incredibly helpful in resolving issues and assisting with orders. However, some people were dissatisfied with customer service, experiencing unresponsiveness to emails and complaints, particularly regarding defective items or missing orders. There were also concerns about the quality of certain products, with some finding items scratchy, prone to piling, or not as described, leading to disappointment.

What people talk about most

Product

People report positive experiences with product quality, often describing items as chic, soft, comfortable,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its promptness,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the outstanding and impressive... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Order

Users describe positive interactions with order, with many expressing happiness with their first orders and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a defective dress and, despite multiple follow-ups, didn’t get a reply from customer service. Once the issue reached the owner via Trustpilot, the response was quick and professional. I r... See more

Rated 4 out of 5 stars

I bought a sweater in the Black Friday sale. After two weeks, I received a skirt (?). I’ve been emailing with them since December 11th about this. I had to send a picture, then another picture. La... See more

Rated 4 out of 5 stars

Edit (Jan, 1st). Ended up receiving my coat a month later. After I posted this comment, I very quickly received a reply to my email. I was told my package was deemed lost, but... See more

Company replied

Rated 5 out of 5 stars

The quality of the dark grey yana trouser I bought (in short leg) in January 2023 are still in such great condition! I am leaving this review because it has last a great lasting impression of the bran... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Clothing brand. Effortless pieces made sustainably


Contact info

4.2

Great

TrustScore 4 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful company

Wonderful company. Really well made clothes, great sustainable practice and brilliant customer service.

April 25, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 4 out of 5 stars

cute stuff, but inconsistent sizing

I ordered a bathing suit and a top. I had great customer service in choosing the bathing suit size - they said to size up to a M. I'm so glad I did because it's still a very small M, can almost not fit (I'm usually between a small and medium). Further, the shirt I ordered is a Medium and is too big - it's strapless and it just doesn't stay up, there's way too much room in it. I ordered a medium because I had also ordered a dress last year in a small and it's too small. So overall I love the company, but the sizes are inconsistent. And returns are too expensive, which discourages me from taking chances.

April 22, 2023
Unprompted review
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Reply from SISTERHOOD

Thanks for sharing your experience.
Our swim did come up really small, last year was our first season working with swimwear, and we definitely faced some teething issues with the factory but this is in progress for improvement this year! We have new swim coming very soon!
We are also always trying to improve our sizing so hopefully going forward you will find this more consistent.
Love, Sisterhood

Rated 2 out of 5 stars

I have been a regular customer and love…

I have been a regular customer and love your brand as I was happy to find beautiful blouses casual chic perfect outfit for the office or other social meetings. Unfortunately, your new range of clothes have drastically changed. I would like to be updated in the future if by chance you decide to include some casual elegant clothes to be worn for the every day life. Thanks for your consideration

April 24, 2023
Unprompted review
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Reply from SISTERHOOD

Thanks for sharing your experience.
We have definitely developed our style with our constant improvement on being sustainable. But if you have any specific styles you would like to see again please let us know as we always take this on board when designing pieces we know customers love.
Love, Sisterhood

Rated 5 out of 5 stars

Amazing Clothing & Customer Service

The pieces that I have from the Sisterhood are some of my absolute favourites - great quality, sustainable, timeless, and make me feel super confident.

The customer service team is also super responsive and the delivery is always quick and without hassle. Highly recommend!

April 25, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 5 out of 5 stars

Sustainable and great quality

Great customer service and quality of clothes, with a really refreshing focus on sustainability. My trousers came in a reusable clothes bag, so I can store them well and away from damage.

If you're petite, the sizes do run a bit bigger, so it's worth factoring this in. Also would have been happier paying cheaper shipping costs with a longer shipping time.

April 25, 2023
Unprompted review
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Reply from SISTERHOOD

Thanks for sharing your experience.
We have shorter leg lengths coming very soon for our petite girls.
Love, Sisterhood

Rated 5 out of 5 stars

Consistent quality

Consistent quality! I’ve had multiple pieces from sisterhood and they are beautiful quality and flattering fits.

April 25, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 5 out of 5 stars

Wonderful quality!

Bought 3 items and I love them all, timeless classics ♥️

April 25, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 5 out of 5 stars

Great quality

Great quality - items all packaged carefully.

April 11, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 5 out of 5 stars

10/10 recommend!

Clothes are fantastic quality, super fast shipping, and a great customer experience overall.

November 25, 2022
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 4 out of 5 stars

good company with great quality!

Really great company with good quality clothes! Shipping was quick. One note is that sale items aren’t available for return, which is a bit frustrating as many of their items are on sale. Otherwise, really great store

February 14, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 5 out of 5 stars

Wonderful company

Wonderful company, amazing quality clothes and really incredible timeless designs. My second time buying from them and will be back again!

April 10, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 5 out of 5 stars

Lovely quality clothes

Lovely quality clothes! They deliver quick and their support teams are responsive. Very happy with my purchases.

April 24, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 5 out of 5 stars

Love the styles and quality

Love the styles and quality. Always good fit and clothing lasts.

April 25, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 5 out of 5 stars

Great quality and service..

I ordered after seeing ads on Instagram and I was really impressed but the quality of the clothes and both the ordering and returns process was really easy! I’ll be buying from here again.

April 25, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 4 out of 5 stars

One of my absolute favs!

Absolutely love this brand. Only downside is shipping costs but other than that one of my go to websites for clothes.

April 25, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
We are always looking for ways to improve on these costs as we grow.
Love, Sisterhood

Rated 5 out of 5 stars

One of my favourite brands

One of my favourite brands. Good quality clothes and sustainable. I’ll be keeping my Sisterhood pieces for years. Have only had good experiences with customer services too.

Only thing to note is that if you’re petite like me (5’0” and 47/48 kg), items tend to fit a bit more oversized.

April 21, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

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