SISTERHOOD Reviews 243

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the clothing, noting that items are well-made, stylish, and built to last, often exceeding expectations. Many also highlight the exceptional customer service, describing it as quick, friendly, and incredibly helpful in resolving issues and assisting with orders. However, some people were dissatisfied with customer service, experiencing unresponsiveness to emails and complaints, particularly regarding defective items or missing orders. There were also concerns about the quality of certain products, with some finding items scratchy, prone to piling, or not as described, leading to disappointment.

What people talk about most

Product

People report positive experiences with product quality, often describing items as chic, soft, comfortable,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its promptness,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the outstanding and impressive... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Order

Users describe positive interactions with order, with many expressing happiness with their first orders and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a defective dress and, despite multiple follow-ups, didn’t get a reply from customer service. Once the issue reached the owner via Trustpilot, the response was quick and professional. I r... See more

Rated 4 out of 5 stars

I bought a sweater in the Black Friday sale. After two weeks, I received a skirt (?). I’ve been emailing with them since December 11th about this. I had to send a picture, then another picture. La... See more

Rated 4 out of 5 stars

Edit (Jan, 1st). Ended up receiving my coat a month later. After I posted this comment, I very quickly received a reply to my email. I was told my package was deemed lost, but... See more

Company replied

Rated 5 out of 5 stars

The quality of the dark grey yana trouser I bought (in short leg) in January 2023 are still in such great condition! I am leaving this review because it has last a great lasting impression of the bran... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Clothing brand. Effortless pieces made sustainably


Contact info

4.2

Great

TrustScore 4 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(243)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality & customer service

Recently purchased a couple dresses from Sisterhood and really happy with the quality. The fabric feels super luxurious and high end. Will be repurchasing for sure! Their customer service is super helpful if you have any issues

April 6, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience. We are so happy you love your items from us!
Love Sisterhood

Rated 1 out of 5 stars

Listen to the other comment - don’t buy from this place!!

Don’t buy from this place!
Horrible quality clothing. I bought a bikini for £90 and the quality was shocking. First time I put it in the wash (after following the care label instructions carefully) it got discoloured. On top of that, when I reached out they refused to exchange or refund and were terribly righteous in their attitude - blaming it on me. They require a lesson in good customer service that’s for sure! Honestly save your pennies and buy from a more reputable brand like Reformation or Free People, not this overpriced poor quality nonsense.

PS As you can see from the seller’s response - only buy the bikini if you’re willing to put it through the wash by itself every single time! Otherwise the whites of the bikini turn completely pitch black. That right there is apparently exceptional item quality for you. 🙄

February 7, 2023
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Reply from SISTERHOOD

Hi Kehinde, I am sorry you feel disappointed. However you have washed the bikini with another item that has discoloured it. The fault is not a colour run issue of our bikini but of another dark piece of your clothing which you added into the wash. We are a small independent brand ran by one person, unfortunately without huge investment like the big corps you mentioned who can afford to replace items at any cost. Our bikini's are made from extremely high quality recycled polyester and have been wash tested not to run colours into each other. We have sold many of these bikini's and not had one single complaint on the quality, it's actually been our best seller. We unfortunately can't control what customers choose to wash them with and in this case I would take your complain to the company who sold you the item which did colour run in the wash as this has not undergone proper pre production testing.

Rated 5 out of 5 stars

Absolutely love this brand!

Absolutely love this brand!! Amazing to find such gorgeous pieces at great quality, for a reasonable price. Love the ethos of the brand too - and the customer service is brilliant. Will definitely be buying more! X

January 25, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

Great sustainable fashion

High quality clothing from how the garment is made to the fabric it’s made from. Capsule wardrobe staples. Would recommend brand to a friend. Overall very happy with my purchases from Sisterhood.

November 7, 2022
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 4 out of 5 stars

Reliably sophisticated styles and great…

Reliably sophisticated styles and great quality cut out endless scrolling.
Sizing can vary and returns aren’t easy (frustrating sale items which are still pricy are only for in store credit). It would be great to have more XL/XXL options.

January 13, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience. We are now permanently adding size XXL to all of our ranges going forward.
Love Sisterhood

Rated 5 out of 5 stars

Capsule wardrobe staples!

Sisterhood are the best! Made Building a perfect capsule wardrobe of perfectly cut, beautifully made, ethical and high quality pieces so so so easy and I always feel so slick and sexy in their clothes - amazing customer service too! 12/10 would recommend

January 2, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

One of my favourite sustainable brands…

One of my favourite sustainable brands to buy from. So many cute designs and patterns, and always so helpful if anything goes wrong. Always get compliments on their clothes when I’m wearing them! Would highly highly recommend!

August 17, 2022
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

I have bought a few things now from…

I have bought a few things now from Sisterhood and absolutely love every piece. The quality is great and each piece is so flattering and makes me feel great! Fast delivery too

November 30, 2022
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 4 out of 5 stars

Quality made products

Quality made products. their customer service is great and are helpful. I now have a handful of pieces and love them all

November 25, 2022
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

Good service

The package arrived on time and great clothing

May 17, 2022
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

Love Sisterhood!!

I have recently purchased a few things from Sisterhood and I absolutely love them. I really struggle to find clothes that are of a high quality, great price point and are high fashion but Sisterhood has just smashed it!! The quality and fit is amazing! I have already got my wish list together for more items very soon!!

January 4, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

Love this brand

I ordered a dress and a top from Sisterhood, love them both! The fabrics are very good quality, feel great wearing them and have received lots of compliments too! Will definitely be buying more from Sisterhood.

January 7, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 4 out of 5 stars

I really like the vibe of Sisterhood

I really like the vibe of Sisterhood. The collections are a mix of classic staples and more trendy pieces which is really nice to choose from. I will say that sometimes the pictures on the website do not make it easy to see the details of an item. Sometimes what you order is a little different than what you expected simply because the pictures often do not show details.

January 16, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience. We take on your comments for more pictures of details going forward :)
Love Sisterhood

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great clothes and a lovely company!

November 4, 2022
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

Amazing quality and true to size

Amazing quality and true to size. Products come in nice packaging with a free scrunchie thrown in! Love Sisterhood 💛

July 31, 2022
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

Great company!!

Great company!!! Loved the clothes, great quality and great service

December 20, 2022
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

I love everything about Sisterhood

I love everything about this brand … whether I’m looking to keep things simple and classy or make a statement, Sisterhood has the perfect piece for my wardrobe.
Sustainable, timeless fashion that’s high quality at a fair price and most importantly … make me feel GREAT when I wear them. x

January 17, 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

Fantastic Brand

I have ordered from The Sisterhood a couple of times and I’m so impressed with the quality of the items. Their clothes are classics with an elevated twist and gorgeous details that I will wear again and again. The only thing I’d say is that the sizing can differ slightly and you have to pay to return anything, so I’d recommend reaching out to customer service first, who are great (I spoke to Eve, who was lovely and helpful). Delivery is quick and seamless, and they’re a sustainable brand as well so would highly recommend.

November 27, 2022
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

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