⭐⭐⭐⭐⭐ I had a great experience with Gerald Wallet! I needed help updating my phone number on my account, and the process was incredibly easy and quick. The support I received from Gerard was excell... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gerald Waller is a great app. I love that I can order my household essentials and get an advance. When an emergency happened and I needed an extension to repay Jonas was very helpful with setting that... See more
Company replied
Its such a great experience whenever i deal with Mark, he always helps me out and is very efficient. Im grateful for the amazing customer service especially when i need my payment dates moved around e... See more
Company replied
Jonas was very helpful in helping me with an extension on my payment due to illness. This company and their associates like Jonas really do go above and beyond to help.
Company replied
Company details
Written by the company
We built Gerald to make a difference. From fee-free cash advances to Buy Now Pay Later, Gerald gives everyday people the tools they need to save more, spend smarter, and stay ahead — without the hidden costs.
Contact info
United States
- support@joingerald.com
- joingerald.com
4.8
Excellent
100 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helps me out when I’m in a pinch and I…
Helps me out when I’m in a pinch and I have even ordered stuff from the store.
March 25, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing — we’re glad Gerald has been there to help when you were in a pinch, and it’s great to hear you’ve also found useful items in the store. We appreciate you taking the time to share your experience.
Gerald Waller is a great app
Gerald Waller is a great app. I love that I can order my household essentials and get an advance. When an emergency happened and I needed an extension to repay Jonas was very helpful with setting that up for me.
March 25, 2026
Unprompted review
Reply from Gerald Wallet
Thank you for sharing your experience — we’re glad to hear you’re able to order household essentials while accessing an advance when needed. It’s also great to know Jonas was able to help set up your repayment extension during an emergency. We’re continuously working to improve and provide the best experience for our users.
Jubelle was very fast and effective at…
Jubelle was very fast and effective at easing my concerns!
March 24, 2026
Unprompted review
Reply from Gerald Wallet
We’re glad to hear Jubelle was able to respond quickly and help ease your concerns — we’ll be sure to share your kind words with her. We’re continuously working to improve and provide the best service for our users. Thanks for sharing your experience!
Quick response time
March 24, 2026
Unprompted review
Reply from Gerald Wallet
We’re glad to hear our quick response time made a difference for you — that’s exactly what we strive for. We’re continuously working to improve and provide the best service for our users. Thanks for your feedback!
THANK YOU FOR GREAT CUSTOMER SERVICE &…
THANK YOU FOR GREAT CUSTOMER SERVICE & JONAS WHO REPRESENTATIVE OF GERALD WALLET HELP ME IN RIGHT WAY🌞 MAY GOD TRULY BLESS YOU🌞 THANK YOU I AM GRATEFUL ♥️🌞 HAVE GREAT WONDERFUL BLESSED DAY♥️🌞
March 23, 2026
Unprompted review
Reply from Gerald Wallet
Thank you so much for your kind words — we’re truly glad to hear Jonas was able to guide you in the right direction and provide great customer service. We’ll be sure to share your thoughtful message with him. We’re continuously working to improve and provide the best experience for our users. We truly appreciate your gratitude and support 🌞♥️
Very helpful customer service
Ed helped me today with getting my new phone number updated so I could access my account. Much appreciated the help! Thanks for everything!
March 23, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing your experience — we’re glad Ed was able to help update your phone number so you could access your account again. We’ll be sure to pass along your appreciation to him. We’re continuously working to improve and provide the best service for our users.
Jonas helped me with my payment…
Jonas helped me with my payment extension
March 23, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing — we’re glad Jonas was able to help you with your payment extension when you needed it. We’ll be sure to pass along your feedback to him. We’re continuously working to improve and provide the best service for our users.
Customer Support is amazing
Customer Support is amazing, honestly. Super responsive and helpful. Jonas was very helpful and super responsive overall.
March 23, 2026
Unprompted review
Reply from Gerald Wallet
We really appreciate you sharing this — it’s great to hear our support team was responsive and helpful, and that Jonas made such a positive impression. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users.
Gerald is so good I love it
Gerald is so good I love it, if you need an EXTENSION they’ll hook you up. And Jonas is as phenomenal at customer service
March 23, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate you sharing this — we’re glad to hear you love using Gerald and that Jonas provided phenomenal customer service while helping with your extension. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users.
My emails were answered in a timely…
My emails were answered in a timely response and they got the things done that I needed
March 23, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing — we’re glad our team was able to respond to your emails quickly and handle what you needed without delays. We’re continuously working to improve and provide the best service for our users.
Mark was great helped him quickly and…
Mark was great helped him quickly and efficiently thank you!
March 23, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing your experience — we’re glad Mark was able to assist you quickly and efficiently. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users!
Great customer service!
March 23, 2026
Unprompted review
Reply from Gerald Wallet
We’re glad to hear you had a great customer service experience — that’s exactly what we strive for. We’re continuously working to improve and provide the best service possible for our users. Thanks for sharing your feedback!
Reply from Gerald Wallet
Thanks for the shoutout — we’re glad to hear Markfil made a positive impression. We’ll be sure to share your kind words with him. We’re continuously working to improve and provide the best service for our users!
Gerard Did an amazing job at helping me…
Gerard Did an amazing job at helping me regain access to my account! By far the quickest service I have ever received! Top notch ⭐️
March 23, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing this — we’re glad Gerard was able to help you regain access to your account so quickly. It’s great to hear this was one of the fastest service experiences you’ve had. We’ll be sure to pass along your kind words to him.
Reply from Gerald Wallet
Thanks for your feedback— we’re glad Mark was able to help and provide the support you needed. We’ll be sure to pass along your feedback to him. We’re continuously working to improve and provide the best service for our users!
Jonas was very helpful with helping me…
Jonas was very helpful with helping me with an extension during my tough financial times. I will continue to use Gerald for years to come.
March 23, 2026
Unprompted review
Reply from Gerald Wallet
Thank you for sharing this — we’re glad Jonas was able to support you with an extension during a tough time. It means a lot to hear you plan to continue using Gerald for years to come. We’ll be sure to pass along your kind words to him, and we’re continuously working to improve and provide the best service for our users.
Helpful staff (Jonas) in getting an extension
Jonas was very helpful in helping me obtain an extension for repayment. Great service!
March 22, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing your experience — we’re glad to hear Jonas was able to help you secure a repayment extension smoothly. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users!
Very quick customer service
Very quick customer service. Emails came in right away. Gerard was great.
March 22, 2026
Unprompted review
Reply from Gerald Wallet
We’re glad to hear the quick email responses made a difference and that Gerard was able to assist you so well. We’ll be sure to share your feedback with him. We’re continuously working to improve and provide the best service for our users. Thanks for sharing your experience!
Gerald was very helpful I was currently…
Gerald was very helpful I was currently lock out of my profile they went above and beyond to help fix those issues thanks guys
March 21, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing your experience — we’re glad our team was able to help you get back into your profile and resolve the issue. We truly appreciate your kind words and are continuously working to improve and provide the best service fo
Getting my advance was easy
Getting my advance was easy. Rod was very helpful.
March 20, 2026
Unprompted review
Reply from Gerald Wallet
We’re glad to hear getting your advance was easy and that Rod was able to help you along the way. We’ll be sure to share your kind words with him. We’re continuously working to improve and provide the best service for our users. Thanks for sharing your experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.