⭐⭐⭐⭐⭐ I had a great experience with Gerald Wallet! I needed help updating my phone number on my account, and the process was incredibly easy and quick. The support I received from Gerard was excell... See more
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Review summary
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Gerald Waller is a great app. I love that I can order my household essentials and get an advance. When an emergency happened and I needed an extension to repay Jonas was very helpful with setting that... See more
Company replied
Its such a great experience whenever i deal with Mark, he always helps me out and is very efficient. Im grateful for the amazing customer service especially when i need my payment dates moved around e... See more
Company replied
Jonas was very helpful in helping me with an extension on my payment due to illness. This company and their associates like Jonas really do go above and beyond to help.
Company replied
Company details
Written by the company
We built Gerald to make a difference. From fee-free cash advances to Buy Now Pay Later, Gerald gives everyday people the tools they need to save more, spend smarter, and stay ahead — without the hidden costs.
Contact info
United States
- support@joingerald.com
- joingerald.com
4.8
Excellent
100 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Working with Mark
Its such a great experience whenever i deal with Mark, he always helps me out and is very efficient. Im grateful for the amazing customer service especially when i need my payment dates moved around etc.
March 17, 2026
Unprompted review
Reply from Gerald Wallet
Great to hear Mark has been able to help and make things easier when you need support. We’ll continue working to provide efficient and reliable assistance for our users.
rod help me very good nice support it…
rod help me very good nice support it was so easy to get a cash advance 100% recommended
March 16, 2026
Unprompted review
Reply from Gerald Wallet
Glad to hear Rod was able to help and make the process easy for you. We’ll continue working to provide smooth support and a positive experience for our users.
Markfil helped quickly and helped me…
Markfil helped quickly and helped me out.
March 16, 2026
Unprompted review
Reply from Gerald Wallet
Glad to hear Markfil was able to help you quickly. We’ll continue working to provide prompt and reliable support for our users.
Extension
Jonas was very nice and he offered me an extension on my repayment. He was very friendly and prompt.
March 16, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
Gerard assisted me in a swiftly manner.
March 14, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
Jubelle help me out very much to change…
Jubelle help me out very much to change my repayment date..I really appreciate you jubelle keep up the good work..god bless you
March 16, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
⭐⭐⭐⭐⭐ excellent support from Gerard!
⭐⭐⭐⭐⭐
I had a great experience with Gerald Wallet! I needed help updating my phone number on my account, and the process was incredibly easy and quick. The support I received from Gerard was excellent — he was helpful and made the whole thing stress-free. Everything was handled conveniently through email, which made it even smoother. I would definitely use Gerald Wallet again and highly recommend them to anyone looking for a hassle-free experience!
March 16, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
Gearard was an Amazing help !!
March 16, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
Rod helped me with my cash advance
Getting a cash advance is easy and the customer service team helps you if you need help
March 15, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
Rod helped me with my cash advance
Getting a cash advance is extremely easy and they work with you if you need help or have any questions
March 15, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
Steph was very helpful and friendly.
March 14, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate your feedback. We’re glad to hear our support team was able to help. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
I love Gerald!!!
I love Gerald! They make everything so easy!! Between shopping or getting a little advance to help you get through...
March 14, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate your feedback! We’re glad you enjoyed the app. Our goal is to make your experience as smooth and convenient as possible—including offering free instant cash advance transfers with zero fees and no subscriptions. If you ever need anything else, feel free to reach out at support@joingerald.com so we can help.
Horrible company
Horrible company! They sell junk and then refuse to refund when it arrives in pieces. STAY AWAY! SCAM!
January 19, 2026
Unprompted review
Reply from Gerald Wallet
We're truly sorry to hear about your experience — receiving a damaged item is frustrating, and we completely understand your disappointment. This is not the standard we hold ourselves to at Gerald.
We have already reached out to you directly to assist with this matter and would love the opportunity to make it right. If you haven't received our message, please don't hesitate to contact us at support@joingerald.com or via chat in the app so we can resolve this for you as quickly as possible.
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