Easy to use for my small business. I can create and share work schedules for my employees, they can set up their schedule preferences, and request time off. Easy to use for clocking in and out and ke... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The AI support has been actually good for general questions. The human support has been phenomenal. There are some features however that I wish we could have -like separate schedules by department i... See more
Company replied
I love using Homebase. I started by using the timeclock, and now we use it for payroll too. The reason I am giving it 4* instead of 5 is because it takes a long time to resolve tax problems. Hopefully... See more
Company replied
Homebase has been a game changer for our business. It’s easy to use and has made scheduling, time tracking, and team communication so much more efficient. Our team picked it up quickly, and customer s... See more
Company replied
Company details
Written by the company
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Contact info
Pacific Ave 1800, 94109, San Francisco, United States
- joinhomebase.com
3.4
Average
160 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
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The messaging app is very bad should…
The messaging app is very bad should work like slack or google chat but it’s very glitchy. Also IPad app for time clock always glitches has to be force closed and restarted to work. Creates list of timesheet errors
September 30, 2025
Reply from Homebase
We’re so sorry to hear about the issues you’ve run into with messaging and the iPad app—that’s not the experience we want for you. We’d love the chance to take a closer look and work to fix this for you. Please reach out through the Support tab in the app or email help@joinhomebase.com, and our team will be ready to help. Thank you for being the best part of Homebase 💜
Reply from Homebase
Thank you for the 5 stars ⭐️. We’re so glad Homebase has been a great fit for your restaurant. Small businesses like yours are exactly why we do what we do—helping teams stay organized, connected, and unstoppable every day. Thank you for being the best part of Homebase 💜
Reply from Homebase
Thank you for the 5 stars ⭐️. We’re so glad to know you think Homebase is great and that you’d highly recommend it—that’s one of the best compliments we could receive. We’ll keep working hard to make sure it stays simple and reliable for your team. Thank you for being the best part of Homebase 💜
Navigating and Notifications
Our employees can navigate and clock in and out just fine, however we have multiple departments and the notifications from all departments go to everyone. We've reached out before (via email because there isn't a # to call) but did not get a straight answer.
September 30, 2025
Reply from Homebase
Thank you for reaching out and sharing this with us ⭐️. We’d love to help get the notifications working the way your team needs. You can have a representative call you—just start in the chat and request a call from there, and a live rep will follow up right away. Thank you for being the best part of Homebase 💜
I Love Home Base easy to work with an…
I Love Home Base easy to work with an comprehensive reporting
September 30, 2025
Reply from Homebase
Thank you so much for the 5 stars ⭐️. We love hearing that you find Homebase easy to work with and that the reporting has been comprehensive for your needs. Our goal is to keep things simple and powerful so your team can stay focused on what matters most. Thank you for being the best part of Homebase 💜
Customer Support was great
The AI support has been actually good for general questions. The human support has been phenomenal. There are some features however that I wish we could have -like separate schedules by department instead of all one schedule that includes both paid staff and volunteers.
September 25, 2025
Reply from Homebase
Thank you for the kind words about our support team ⭐️. We’re so glad they’ve been helpful. As for your request—our Plus plan does allow you to separate schedules by departments. If you’d like to learn more or even try it risk free, please reach out and we’ll be happy to help. Thank you for being the best part of Homebase 💜
Since we all work from home it is so…
Since we all work from home it is so easy to clock in and clock out from our home. Thank you!
September 30, 2025
Reply from Homebase
Thank you for the 5 stars ⭐️. We’re so glad Homebase makes it easy for your team to clock in and out while working from home. That’s exactly what we aim for—making everyday work simple and stress-free no matter where you are. Thank you for being the best part of Homebase 💜
Love this platform!
Fast, efficient and ease of use! Looking into using more that Homebase has to offer in the coming months. Very happy with the software and the customer service!
September 30, 2025
Reply from Homebase
Thank you so much for the 5 stars ⭐️. We love hearing that you find Homebase fast, efficient, and easy to use—and it’s wonderful to know you’re happy with both the app and our customer service. We’re excited you’re looking into using even more of what Homebase offers, and we’ll be here to support you every step of the way. Thank you for being the best part of Homebase 💜
Its NOT WORTH IT
It been more time try to get my account to work properly and the Hiring Function SUCK!
September 23, 2025
Reply from Homebase
We’re so sorry to hear about your frustrating experience—that’s not what we want for you or any team. Thank you for sharing your feedback, it helps us learn and get better. If you still plan to use Homebase, please reach out through the Support tab in the app or email help@joinhomebase.com
. We’d love the chance to help get things working properly for you. Thank you for being the best part of Homebase 💜
If I could give zero I would
If I could give zero I would. They do not know how to do payroll at all. Completely messed up state filings. Say they have changed and don’t.
Reports are horrendous. Can’t even see what taxes are taken out of each employee prior to submission
Stay away from this company
September 24, 2025
Unprompted review
Reply from Homebase
We’re so sorry to hear about your experience with payroll, and we completely understand how frustrating and stressful this must have been for you and your team. Payroll and state filings are critical, and we never want to cause that kind of concern. We truly appreciate you sharing this feedback—it’s how we learn and improve. We hope you’ve already been in touch with our team and that your concerns are being resolved, but if not, please reach out at help@joinhomebase.com or through the Support tab in the app. We take this seriously and want the chance to make things right for you. Thank you for being the best part of Homebase 💜
Easy to manipulate and I like the fact…
Easy to manipulate and I like the fact I can access from home. I also like the reminders
September 9, 2025
Reply from Homebase
Thank you so much for the 5-star review, Maggie! We’re so glad to hear you find Homebase easy to use and that you enjoy being able to access it from home. We also love that the reminders are helping you stay on top of things—that’s exactly why we built them. Our goal is always to make work simpler and give you peace of mind, whether you’re on or off the clock. Thank you for being the best part of Homebase 💜
Good for team scheduling, messaging, payroll all in one place
We've enjoyed using Homebase so far!
September 5, 2025
Reply from Homebase
Thank you for sharing your feedback, Melissa! We’re so glad Homebase has been good for your team—helping with scheduling, messaging, and payroll all in one place. That’s exactly why we built it: to keep work simple and connected so teams can focus on what matters most. We’re thrilled you’ve enjoyed using it so far, and we’ll keep working hard to make it even better. Thank you for being the best part of Homebase 💜
Reply from Homebase
Al, we’re so sorry to hear about the issues you’re having with messages and alerts. Please make sure you’re running the most up-to-date OS on your phone and that you’ve downloaded the latest version of the Homebase app. Sometimes clearing your cache can also help fix this kind of issue. If you’re still running into trouble, please reach out so we can help get this working for you—you can email us at help@joinhomebase.com
or use the Support tab in the app to request a call. We want to make sure Homebase works seamlessly for you and your team. Thank you for being the best part of Homebase 💜
It's easy to use
It's easy to use, especially for staff that might not be super comfortable with tech/apps/etc. On my end for scheduling staff, time sheets, time off requests and so on-- it's also easy to use! When I've needed help with things the support folks are very friendly and responsive as well.
September 5, 2025
Reply from Homebase
Thank you so much for the 5-star review, Kim! We love hearing that Homebase feels easy to use not only for you as a manager but also for staff who might not be super comfortable with tech. That’s exactly our goal—keeping things simple and stress-free for the whole team, from scheduling and timesheets to time off requests. We’re also thrilled to know our support team has been friendly and responsive when you’ve needed them. Feedback like yours reminds us why we do what we do—to make work radically easier and help unstoppable teams thrive. Thank you for being the best part of Homebase 💜
Easy and efficient app.
September 5, 2025
Reply from Homebase
Thank you so much for the 5-star review, Lesli! We’re so glad to hear you find Homebase easy and efficient—that’s exactly what we aim for. Making work simpler and more streamlined for teams like yours is what keeps us moving forward. Thank you for being the best part of Homebase 💜
user friendly and my employees love the…
user friendly and my employees love the simplicity of it
September 5, 2025
Reply from Homebase
Thank you so much for the 5-star review, Eric! We’re thrilled to hear Homebase feels user-friendly for you and that your employees love the simplicity. That’s exactly our goal—making everyday work easier and helping teams stay connected without the extra hassle. Your feedback keeps us inspired. Thank you for being the best part of Homebase 💜
Reply from Homebase
Thank you so much for the 5-star review, Srijoy! We’re thrilled to know Homebase feels easy to use—it means we’re doing our job of making work simpler for your team. And we love that you’re enjoying the AI tools. They’re here to give you back more time and make every shift run smoother. Thank you for being the best part of Homebase 💜
Not clear pricing and changes to…
Not clear pricing and changes to account without approval. No follow up on issues with access. Attempted to downgrade but system wouldn’t allow it. Support didn’t respond and then didn’t help.
September 1, 2025
Reply from Homebase
Thank you for sharing your honest feedback—we’re so sorry you had this experience. We understand how frustrating unclear pricing, unexpected account changes, and a lack of follow-up must have felt, and it’s not the kind of care we want for you. Please give us another chance to help. The best way is to start in the chat, then request a call back so a rep can reach out to you right away. We’d love the opportunity to make things right. Thank you for being the best part of Homebase 💜
Reply from Homebase
Thank you so much for the 5-star review, Sanford! We’re so glad to hear you’re very satisfied and finding Homebase easy to use. It’s great to know the info we provide is helpful for you and your team—that’s exactly what we’re here for. Thank you for being the best part of Homebase 💜
Homebase does exactly what we need
Homebase does exactly what we need. User friendly, reliable and affordable.
September 3, 2025
Reply from Homebase
Thank you so much for the 5-star review, Rachel! We love hearing that Homebase does exactly what you need. Our goal has always been to make work radically easier for small business teams, so knowing it feels user friendly, reliable, and affordable for you is the best feedback we could hope for. Your words reflect why we do what we do—helping unstoppable teams like yours save time, stay connected, and focus on the work that really matters. Thank you for being the best part of Homebase 💜
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