Easy to use for my small business. I can create and share work schedules for my employees, they can set up their schedule preferences, and request time off. Easy to use for clocking in and out and ke... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The AI support has been actually good for general questions. The human support has been phenomenal. There are some features however that I wish we could have -like separate schedules by department i... See more
Company replied
I love using Homebase. I started by using the timeclock, and now we use it for payroll too. The reason I am giving it 4* instead of 5 is because it takes a long time to resolve tax problems. Hopefully... See more
Company replied
Homebase has been a game changer for our business. It’s easy to use and has made scheduling, time tracking, and team communication so much more efficient. Our team picked it up quickly, and customer s... See more
Company replied
Company details
Written by the company
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Contact info
Pacific Ave 1800, 94109, San Francisco, United States
- joinhomebase.com
3.4
Average
160 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Reply from Homebase
Thank you for the 5-star review, JoAnna! Great communication is music to our ears—whether it’s schedules, shout outs, or even just a little “blah blah blah.” 😉 We’re so glad Homebase helps keep your team connected and in sync. Thank you for being the best part of Homebase 💜
Reply from Homebase
Thank you so much for the 5-star review, Tony! Hearing you call Homebase “the best” means everything to us. We’re thrilled it’s easy to use and stands out as the best app you’ve ever seen. Our mission is to make work radically easier for small business teams, and your feedback tells us we’re on the right track. Thank you for being the best part of Homebase 💜
customer service is wonderful
customer service is wonderful - fairly easy to use once you get used to it
September 4, 2025
Reply from Homebase
Thank you so much for the 5-star review, Debbie! We’re so glad to hear our customer service has been wonderful for you—that’s exactly the kind of support we want every team to feel. We also appreciate your note about getting used to the app. Our goal is to make Homebase as easy and intuitive as possible, and feedback like yours helps us keep improving. Thank you for being the best part of Homebase 💜
Really easy to use love it
September 4, 2025
Reply from Homebase
Thank you so much for the 5-star review, Farah! We’re thrilled to hear Homebase feels really easy to use—that’s exactly what we’re here for. We love knowing it makes a difference for you and your team. Thank you for being the best part of Homebase 💜
Customer support is horrible And…
Customer support is horrible And there’s no gps tracking unless you start and end a shift properly
September 3, 2025
Reply from Homebase
Andrew, we’re truly sorry for the experience you’ve had. We never want you to feel let down by our support or confused about how tools like GPS tracking work. Your feedback helps us see where we need to do better, and we’re grateful you shared it. Please reach out to us again so we can help make this right—the best way is to start in the chat and then request a call back, and a rep will reach out to you as soon as possible. Thank you for being the best part of Homebase 💜
Reply from Homebase
Hi Brian, thank you so much for the 5 stars! We’re thrilled to hear Homebase feels easy for your team and helps with payroll. That’s exactly what we’re here for—making work simpler so your crew can focus on the big stuff together.
Thank you for being the best part of Homebase 💜
Reply from Homebase
Thank you so much for the 5 stars! We’re so glad you find Homebase easy to navigate and helpful for your team. That ease is exactly what we’re working for—so you can spend less time on admin and more time running your business with confidence.
Thank you for being the best part of Homebase 💜
Reply from Homebase
We’re so glad to hear that you like your job and feel the company is doing great while using Homebase! It’s wonderful knowing the app is helping keep things organized and making work smoother for your team. Thank you for being the best part of Homebase 💜
Makes you pay for things you shouldn't have to
Homebase allows time tracking, but it only holds time sheets for 90 days unless you pay at least almost $300 a year.
August 25, 2025
Reply from Homebase
We’re sorry for the frustration you’ve had around timecard storage. You’re right that on our free plan, timecards are only stored for 90 days. However, you do have the option to download your timecards and save them on your computer so you’ll always have a longer history to reference without losing any important records. If you’d like help walking through how to do that, please reach out to us through the Support chat in the Homebase app . We’d be happy to guide you through the steps to make sure you have the records you need. Thank you for sharing your feedback and for being the best part of Homebase 💜
Reply from Homebase
Thank you, Anne! We’re so glad to hear Homebase makes getting time into payroll so easy for you and your team. Taking the stress out of time tracking and payroll is exactly what we aim for, so it’s wonderful to know it’s working well for you. We’re grateful for your feedback. Thank you for being the best part of Homebase 💜
Building the schedule is easy
Building the schedule is easy, team communication is good, but the timeclock kiosk app isn't working for us. It can take up to ten minutes just to confirm a clock in or clock out, and there are inaccuracies in reporting as a result. I have found the employee stats in the app are not always correct.
August 28, 2025
Reply from Homebase
Thank you so much for sharing this with us, Kate. We’re really glad to hear that scheduling and team communication have been working well for you, but we’re truly sorry for the frustration you’ve experienced with the timeclock kiosk. Waiting up to ten minutes to confirm a clock in or clock out and then seeing inaccuracies in reporting is not the experience we want for you or your team. While we can’t be certain, sometimes these issues can be related to internet connectivity, which may slow down the kiosk’s ability to process clock-ins correctly. We’d love the chance to troubleshoot this directly with you so we can pinpoint the issue and hopefully get things running smoothly again. Please reach out to us in-app or at help@joinhomebase.com so our team can work through it with you. We’re grateful for your feedback and for trusting Homebase with your team — thank you for being the best part of Homebase 💜
It’s free and simple to use
It’s free and simple to use, plus it’s perfect for what I need for our small team of 5.
August 25, 2025
Reply from Homebase
We’re so glad to hear that Homebase has been the perfect fit for you and your small team of five! It’s wonderful knowing that the simplicity of the app makes it easy to use while still giving you the tools you need to keep your team connected and organized. We’re especially happy to know you’ve been able to take advantage of the free plan, since supporting small businesses with accessible tools is at the heart of why we do what we do. Thank you for trusting us and for sharing your kind words — we’re so grateful for you and your team. Thank you for being the best part of Homebase 💜
Reply from Homebase
Thank you, Tanvir! We’re so glad to hear that you find Homebase simple and easy to use. It’s wonderful knowing that reporting is straightforward for you and that you can get what you need without hassle. We work hard to make sure the app takes the stress out of managing your team, and feedback like yours reminds us we’re on the right track. We’re so grateful you took the time to share your experience and that Homebase has been helpful for your work. Thank you for being the best part of Homebase 💜
Reply from Homebase
Thank you, Queenie! We’re so glad to hear that you find Homebase simple to use and easy to understand. That’s exactly what we aim for — to take away the stress of managing work and make it as straightforward as possible for every teammate and manager. Your feedback means so much to us, and we’re grateful you took the time to share your experience. Knowing Homebase is making your day-to-day easier is what keeps us motivated to keep improving. Thank you for being the best part of Homebase 💜
The hiring feature stopped working and…
The hiring feature stopped working and due to their horrible customer service, we could never find out why.
August 4, 2025
Reply from Homebase
We’re truly sorry to hear about your experience with the hiring feature and with customer support — that’s not the kind of frustration we ever want you to go through. We want to make this right and help get things working properly for you. Please reach out to us through the chat in the Homebase app, where you can also request a call from our team if that’s easier. We’d love the chance to look into this together and resolve it for you as quickly as possible. Your feedback is important to us, and we’re grateful you shared it. Thank you for being the best part of Homebase 💜
Reply from Homebase
Thank you, Chely! We’re so glad to hear you love using Homebase. It’s wonderful knowing the program is making things easier and more organized for you and your team. Feedback like yours means so much to us, and we’re grateful you took the time to share it. Thank you for being the best part of Homebase 💜
Problems with logging in to Homebase…
Problems with logging in to Homebase every Friday morning for the past several weeks.
August 22, 2025
Reply from Homebase
We’re really sorry you’ve been running into login trouble on Friday mornings—that’s frustrating, and we don’t want it to block your day. We want to help get this fixed. Please reach out through the in-app Support chat (you can also request a call there), and we’ll troubleshoot with you right away. Thank you for being the best part of Homebase 💜
Reply from Homebase
We’re really sorry, Mitesh, for the poor experience you’ve had trying to reach us. That’s not the level of support we ever want for you. We’d love the chance to make this right and help you get what you need. The best way to reach us quickly is to start a chat in the Homebase app — from there you can also request a call back, and one of our reps will call you as soon as possible. Thank you for sharing your feedback and giving us the opportunity to improve. And thank you for being the best part of Homebase 💜
Reply from Homebase
Thank you, Lori! We’re so glad to hear you find Homebase super easy to use and efficient. That’s exactly what we aim for — to simplify your workday and help your team stay organized without adding extra stress. We’re grateful you took the time to share your experience. Thank you for being the best part of Homebase 💜
I love using Homebase
I love using Homebase. I started by using the timeclock, and now we use it for payroll too. The reason I am giving it 4* instead of 5 is because it takes a long time to resolve tax problems. Hopefully this is a one-off experience, but for now, it's shy of 5*, but not by much!
August 28, 2025
Reply from Homebase
Thank you for sharing your experience, Sheri! We’re so glad to hear you love using Homebase and that it’s been helpful for both time tracking and payroll. We’re truly sorry, though, that resolving tax issues has taken longer than it should — we know how important it is to have peace of mind when it comes to payroll and compliance. We’ll use your feedback to continue improving the support experience in this area. We’re grateful for your trust and that you still see Homebase so positively. Thank you for being the best part of Homebase 💜
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