Swapp - Dubai Reviews 63

Delivery was right in time, the team was communicated transparently. Great experience all together

I want give review about company , they do their best to help me give car as day as i write
Special thank to Abed Al Hamid for do his best

Hi they cheated me without reason
The took rent car amount after that i uploaded my documents after rejected and my amount will refund in 4_5 days!!!!!!!
It's logical what kind of management!!

Worst service ever! Drop off times are delayed and no one updates you and pick up times even delayed and very unprofessional

The car was delivered five hours behind schedule. The provided model did not meet my expectations. Additionally, the car had unclean seats. Despite pursuing customer support daily for two weeks to either exchange the car or at least clean the seats, there were no resolutions. The service is terrible, and the customer support is useless.

Its is now 6:40pm, my car was meant to be delivered between 3:30-5:30. The customer support team is nonexistent and the logistics team is rude and unhelpful.

The lies from this company is wild! My call logs and email chain shows I have connected with them over 20 times today alone for updates and information on delivery. With only 1 call back after 6pm, they are running late. How late, they dont know. Can the drive call me or me them - no.

Would highly recommend that you keep looking for a car rental agency as these people have no idea how to service customers

I am joining the chorus of people who have had an awful experience with this service due to the overpromising and underliving experience:

- I booked a car for a 10am to 12pm delivery on Sunday. After much back and forth I am told at 12:30 that it will be delivered between 2pm and 3pm.
- By 4pm the car is still not delivered and the customer service stop responding to my emails and chat messages
- All of this from a service endorsed by Careem and where your money is taken upfront

Scammers. They just stole my money

I am writing to join the number of people to complain about Swapp. They have constantly given me the wrong information, taken money out of my account when they shouldn't have. The list so far is:

- Taken money for a speeding ticket that I had already paid and informed them about a week earlier
- Money taken for petrol while they insisted on taking the car for a service. After the service the same car was returned with no new contract.
- Reneging on a discount which suddenly is only for one month, despite nothing being stated on the app.

Sick of reaching out to the customer service team and getting next to nothing. I have asked several times to speak to someone in charge in order to complain. Been told there is no way. What a way to do business. Go with another company. Plenty to choose from.

I had the most pathetic experience with their service. I used Swapp assuming it's a reputable service offered by Careem but they cheated me twice.
Firstly, they sent cars that were close to broken with dents, scratches and in very poor condition.
Secondly, they charged me two times for an auto-renewal when I had asked for a return nearly one week prior. After complaining, they still continued to charge me once again.

Our experience with this car rental was terrifying. The car broke down the same day we got it, endangering our life. Their 24/7 assistance didn't respond, leaving us stranded. After multiple calls and emails, they blamed the supplier's absence for the delay. They offered a worse replacement car and charged us for rental, delivery, and parking fees. Their excuses and lack of quick action are unacceptable. This is the worst service we've faced. They care more about money than safety. Avoid this rental service to protect your safety and money. We're not the only one in having a bad experience with this company. Don't let them continue these practices. I'm disappointed in Careem's association with them. Stay away from this company by any means!

They defraud people and keep deducting money unjustly

I rented a car through Careem thinking that this was a reputable platform. Within minutes of paying I was called by someone (I thought it was one of those scam real estate calls) saying that I needed to pay extra as I hadn't booked through their website. Please avoid - this is not reasonable behaviour and will make you stressed and take your money.

we should have zero stars ideally. One of the worst car rental services available in Dubai. They changed the car at the last minute, when we want to cancel the booking they say no refund. Their customer care was very hard to reach and when reached they politely say as per their T&C's there is no refund for cancellations few hours before. Don't go to this service thinking of Careem brand, while the delivery services of Careem are very good this car rental service is one of their worst partnerships.

One of the worst car rental experiences ever! First of all the handover was a nightmare, they did not deliver the car on the selected data. It would be okay if they gave me a notice about this but I had to be the one calling the company all the time. They claim to give you a notice when taking money from your account but I never received any notice resulting in Swapp charging me additionally 300 AED that I did not agree to. Lastly they promised me a compensation and I had to go though so many guys at the customer service just to get a 50 AED compensation (I was also not satisfied with this, but I just gave up after talking to 5 different guys). But guess what.. I have never received anything here 15 days later. Swapp can still reach out to me and make it right my booking ID: 5932 and "try" to correct the situation but right now I would differently not recommend anyone renting from this company!
-Alexander

They took money from my husbands account without informing him why. They said it was for handling fees and traffic violations. They would not provide proof of the violations. Criminals.

The company is actually owned/used by a company called Diamond Lease. This company had offices closed in Dubai. Now they are operating through Swaap. Corrupt and dishonest.

There are so many extra charges that are not explained. Also, the money is taken from your account without warning. Avoid!

The company can be described as scammers. They remove money from your account for fabricated charges. When you sign up with them through Careem they are linked directly to your bank account and can withdraw money at anytime. They are not actually renting cars out themselves. They use a company called DiamondLease - please check Google reviews carefully before choosing this company.

In the past they were a trustable company. Now they work with subcontractors where some of them are not reliable.
If you have an issue Swapp will tell that it is the fold of the subcontractor.
They do not really help to resolve an issue and unfortunately they even lied to me, which is unexeptable.
They charged my card without informing me.