JoJamesJewelleryReviews 

908
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made jewelry, often highlighting its quality and unique designs. Many appreciate the wide selection available, making it easy to find pieces for various occasions and outfits. The ordering process is frequently described as easy, and the delivery service is consistently noted for being fast and efficient. Reviewers also commend the lovely packaging, which often includes thoughtful touches like free items, and the reasonable pricing of the products. However, some people were dissatisfied with a recent purchase, mentioning that a rose gold colored bead bracelet tarnished quickly after only a couple of hours of wear.

What people talk about most

Product

People report positive experiences with the product, consistently praising the beautiful, high-quality... See more

Delivery service

Customers had positive experiences with delivery service, consistently highlighting fast and quick delivery... See more

Quality

Reviewers express high satisfaction with the quality of the products, frequently describing them as... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet jo on the barbican a few weeks ago and it was lovely to see her I have about 50 pieces of jewelery I just love it and the way it shine jn the sun I will keep on buying thank you jj

Rated 5 out of 5 stars

Beautiful products as always made with love. The items I bought were Christmas gifts so the free item very kindly included was received with gratitude and I will keep for myself! Thank you so much! 🫶... See more

Company replied

Rated 5 out of 5 stars

I love the jewellery, it’s really well made and looks really pretty. I’ve found that communication has always been amazing and nothing is too much trouble.

Company replied

Rated 5 out of 5 stars

A good website and easy to order. Orders arrive very well packaged and presented and they come in good time. And of course the jewellery is beautiful. I have ordered many times. I recommend Jo James j... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

We are a family run business, which was created in the summer of 2014. It started with just myself (Jo) and a handful of beads. I had no plan, no goal and absolutely no idea of where this journey would go. Here I am, 5 years in and now I can dare to call myself an established business and growing rapidly. We have a network of beaders, including many family members and those who I consider being friends. An army of consultants championing the Jo James brand and some of these ladies are entering their 3rd or 4th year and this is a testament to the brand that they too love with a passion. We primarily use glowing beads that catch and reflect the light creating a mesmerising, almost hypnotic glow. We love to sparkle at Jo James and have a range to glitter and glow. We also have a popular range of semi-precious gemstones, which all carry their own spiritual meaning and this is a range that will be increasing vastly in the coming weeks and months. We probably have the largest choice of bracelets, necklaces, anklets, and earrings. you'll certainly be spoilt for choice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

908 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(908)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect lanyards

Perfect lanyards , thank you

December 4, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your lovely feedback! We’re so glad you’re happy with your lanyards.

Wishing you a very Merry Christmas and a Happy New Year – we hope to serve you again soon!

Rated 5 out of 5 stars

Excellent service Very pleased with…

Excellent service Very pleased with bracelets

November 28, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re delighted to hear you’re pleased with the bracelets and the service you received.

Wishing you a very Merry Christmas and a Happy New Year – we look forward to serving you again!

Rated 5 out of 5 stars

Item as described and great value.

Item as described and great value.

December 1, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your feedback! We’re so happy to hear you’re pleased with the service you received.

Wishing you a very Merry Christmas and a Happy New Year – we can’t wait to welcome you back!

Rated 5 out of 5 stars

My experience with this company has…

My experience with this company has been really lovely because this is the second order I placed with this company they wrap up the parcel very very well it comes on time sometimes earlier they have a fantastic choice of jewellery I definitely recommend this company and their quality of jewellery is superb thank you

November 17, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you so much for your lovely feedback and for being a loyal customer! We’re thrilled to hear that your experience has been consistently positive, from the careful packaging to the timely delivery.

Wishing you a very Merry Christmas and a Happy New Year – we truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Beads

Love these beads and ideas you put together. Purchased many items over the years

October 16, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re so happy to hear you love the beads and designs. We truly appreciate your continued support over the years.

Wishing you a very Merry Christmas and a Happy New Year – we look forward to creating more pieces for you in the future!

Rated 5 out of 5 stars

So many beautiful choices

It was so hard to decide what to order for my friend's birthday as there is such a great selection of beautiful jewellery on the site. As my friend loves pink and shiny things, the bracelet I chose was perfect as it has both. Very efficient service and I expect I'll be ordering more in the future.

October 13, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your lovely feedback! We’re so glad you found the perfect bracelet for your friend’s birthday and that the selection on the site made it a tough choice in the best way.

Wishing you a very Merry Christmas and a Happy New Year – we look forward to welcoming you back for more orders in the future!

Rated 5 out of 5 stars

Great variety of colours and styles

Great variety of colours and styles
Fantastic quality
Beautiful made
Good value

October 1, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re thrilled to hear you’re happy with the variety, quality, and value of our pieces.

Wishing you a very Merry Christmas and a Happy New Year – we look forward to serving you again soon!

Rated 5 out of 5 stars

A perfect gift…

I bought an orange coloured bead necklace and bracelet to go with an outfit I bought for my Sister’s birthday.
She was about to go on a cruise. It arrived promptly and complimented her gift perfectly. She loved them. I was very happy too.

September 1, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re thrilled to hear you’re happy with the variety, quality, and value of our pieces.

Rated 4 out of 5 stars

Apple green necklace

Always very good jewellery lovely colours never been dispointed and would recommend

September 7, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your kind feedback! We’re so glad you’ve always been happy with our jewellery and colours. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Really pleased with purchase

Really pleased with purchase
Delivery was very quick

September 2, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your feedback! We’re so glad you’re pleased with your purchase and that the delivery was quick. We look forward to serving you again!

Rated 5 out of 5 stars

Excellent

Excellent, good bracelet.

August 25, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your feedback! We’re glad to hear you’re happy with the bracelet. We look forward to serving you again!

Rated 5 out of 5 stars

Beautiful bracelets

Beautiful bracelets
Fantastic price
Quick delivery

August 25, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your feedback! We’re so glad you love the bracelets and are happy with the price and delivery. We look forward to serving you again!

Rated 5 out of 5 stars

Wenderz

Gorgeous little bracelet Beautiful quality and very reasonably priced.Arrived promptly.Would not hesitate to order again from this site

August 7, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re thrilled to hear you’re happy with the bracelet, its quality, and the prompt delivery. We look forward to serving you again soon!

Rated 5 out of 5 stars

I ordered 3 large anklets in various…

I ordered 3 large anklets in various colours from a friend who’s a rep. They arrived within a few days and are really lovely. I’m only a size 12 but ordered the large as I don’t like them tight. I added extra charms and they are much bigger than I thought but are great. Would definitely order more items 😀

July 26, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your great feedback! We’re so happy to hear you love the anklets and that they arrived quickly. It’s wonderful that you were able to customise them with extra charms! We look forward to serving you again soon.

Rated 5 out of 5 stars

Great jewellery really pleased with my…

Great jewellery really pleased with my necklace it’s going to look fab with my dress. Delivery was quick x

July 30, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your lovely feedback! We’re so glad you’re pleased with your necklace and that it will complement your dress perfectly. We look forward to serving you again!

Rated 4 out of 5 stars

A great find

Great value for money. Ordering was easy and delivery was quick. The size I ordered was longer than I expected - my mistake- but I will have no hesitation in ordering the shorter size today as I was so pleased overall. The beads weren’t quite as navy as expected, more a royal blue (IMO!!), but still lovely and a good buy.

July 26, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your thoughtful feedback! We’re glad to hear you were pleased with the ordering process, delivery, and overall quality. We appreciate your understanding with the bead colour and look forward to your next order!

Rated 5 out of 5 stars

It's a bit different.

It's a bit different, there's new things that comes along. You can ask for different changes that you like to make it more personal. Nice quality too!

July 27, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your great feedback! We’re happy to hear you appreciate the personalisation options and the quality of our pieces. We look forward to creating more unique designs for you in the future!

Rated 1 out of 5 stars

I ordered a watch for a preeent and it…

I ordered a watch for a preeent and it did not indicate it was coming from china it show 3/4 days delivery it was 3 weeks and obv automated replies when chasing . It came too late and was not my style. It quite clearly had stated refunds were easy however they are refusing after 10 emails I get the same answer no I will never use again and am disgusted

July 24, 2024
Unprompted review
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your feedback. It seems this review was intended for a different company, as we do not sell watches. We would kindly ask if you could remove or redirect this feedback to the correct business. If you have any questions or concerns regarding our products or services, please don’t hesitate to reach out, and we’d be happy to assist you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look