JoJamesJewelleryReviews 

908
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made jewelry, often highlighting its quality and unique designs. Many appreciate the wide selection available, making it easy to find pieces for various occasions and outfits. The ordering process is frequently described as easy, and the delivery service is consistently noted for being fast and efficient. Reviewers also commend the lovely packaging, which often includes thoughtful touches like free items, and the reasonable pricing of the products. However, some people were dissatisfied with a recent purchase, mentioning that a rose gold colored bead bracelet tarnished quickly after only a couple of hours of wear.

What people talk about most

Product

People report positive experiences with the product, consistently praising the beautiful, high-quality... See more

Delivery service

Customers had positive experiences with delivery service, consistently highlighting fast and quick delivery... See more

Quality

Reviewers express high satisfaction with the quality of the products, frequently describing them as... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet jo on the barbican a few weeks ago and it was lovely to see her I have about 50 pieces of jewelery I just love it and the way it shine jn the sun I will keep on buying thank you jj

Rated 5 out of 5 stars

Beautiful products as always made with love. The items I bought were Christmas gifts so the free item very kindly included was received with gratitude and I will keep for myself! Thank you so much! 🫶... See more

Company replied

Rated 5 out of 5 stars

I love the jewellery, it’s really well made and looks really pretty. I’ve found that communication has always been amazing and nothing is too much trouble.

Company replied

Rated 5 out of 5 stars

A good website and easy to order. Orders arrive very well packaged and presented and they come in good time. And of course the jewellery is beautiful. I have ordered many times. I recommend Jo James j... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

We are a family run business, which was created in the summer of 2014. It started with just myself (Jo) and a handful of beads. I had no plan, no goal and absolutely no idea of where this journey would go. Here I am, 5 years in and now I can dare to call myself an established business and growing rapidly. We have a network of beaders, including many family members and those who I consider being friends. An army of consultants championing the Jo James brand and some of these ladies are entering their 3rd or 4th year and this is a testament to the brand that they too love with a passion. We primarily use glowing beads that catch and reflect the light creating a mesmerising, almost hypnotic glow. We love to sparkle at Jo James and have a range to glitter and glow. We also have a popular range of semi-precious gemstones, which all carry their own spiritual meaning and this is a range that will be increasing vastly in the coming weeks and months. We probably have the largest choice of bracelets, necklaces, anklets, and earrings. you'll certainly be spoilt for choice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

908 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(908)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good communication and quality products!

June 28, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re thrilled to hear you’re happy with the delivery, communication, and quality of our products. We look forward to serving you again soon!

Rated 5 out of 5 stars

Gorgeous colours

Gorgeous colours, beautifully made.

June 27, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your lovely feedback! We’re so glad you love the colours and craftsmanship of our pieces. We look forward to serving you again!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, quick delivery

June 3, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your feedback! We’re glad to hear you were pleased with our service and quick delivery. We look forward to serving you again soon!

Rated 5 out of 5 stars

Beautiful choker necklace

Beautiful choker necklace. Very quick delivery. Will defo use jo James again

June 6, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your kind feedback! We’re so glad you love your choker necklace and were happy with the quick delivery. We look forward to serving you again soon!

Rated 5 out of 5 stars

Love these necklaces

Beautiful items as usual. One for a gift, and one for me. Quick delivery too. They are not just ‘beads’, they kind of light up, especially at night. Always complimented on them. They are the Grad necklaces.

June 4, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

You’re welcome! If you need anything else or have any questions, feel free to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

Prompt delivery as always

Prompt delivery as always, well packaged any mum loved the colours! Thank you and would always recommend you😊

May 25, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your lovely feedback! We’re so happy to hear your mum loved the colours and that the delivery and packaging were up to standard. We truly appreciate your recommendation and look forward to serving you again! 😊

Rated 5 out of 5 stars

Lovely anklets

May 26, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your feedback! We’re so glad you love the anklets. We look forward to serving you again soon!

Rated 5 out of 5 stars

love jo james lovely products

lovely products, great choice, great price

May 27, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your kind feedback! We’re so happy to hear you love the products, selection, and pricing. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great

Ordered wrong size in error and was not a problem whatsoever in exchanging.
Excellent product and swift delivery-thank you!

May 10, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your great feedback! We’re so glad to hear the exchange process was smooth and that you’re happy with the product and delivery. We look forward to serving you again soon!

Rated 5 out of 5 stars

Lovely necklace and quick delivery

Lovely necklace and quick delivery

April 17, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your feedback! We’re so glad you love the necklace and were happy with the delivery. We look forward to serving you again!

Rated 5 out of 5 stars

From ordering to delivery was really…

From ordering to delivery was really easy.The bracelets are just what I imagined,perfect thank you.

April 1, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re so glad to hear the ordering process was easy and that the bracelets turned out just as you imagined. We look forward to serving you again soon!

Rated 5 out of 5 stars

Always superb service

Always superb service. I think I have nearly all the anklets. Beautifully made and always look so lovely on. People are always asking me where I get them.

Thank you as always.

March 29, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your wonderful feedback and continued support! We’re thrilled to hear you love the anklets and that they get so much attention. We truly appreciate your loyalty and look forward to serving you again soon!

Rated 5 out of 5 stars

Quick and easy website,and prompt…

Quick and easy website,and prompt service. Love my Jo James jewellery and highly recommended. Shall be using again soon. X

March 15, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your lovely feedback! We’re so glad you found the website easy to use and are happy with your jewellery. We truly appreciate your recommendation and look forward to serving you again soon! x

Rated 5 out of 5 stars

Love these bracelets!

The bracelets come in a wide range of colours and always look beautiful - I usually wear three co-ordinating colours together for maximum impact. They make such lovely presents for friends too. Delivery is very quick, even with standard post.

March 10, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your lovely feedback! We’re so glad to hear you enjoy the variety of colours and how they make such a beautiful statement. It’s great that they also make perfect gifts for your friends. We look forward to serving you again soon!

Rated 5 out of 5 stars

My purchased arrived quickly and is…

My purchased arrived quickly and is absolutely beautiful. My sister loved it when I gave it to her. This is my second purchase and will be buying in the future.

March 1, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for your kind feedback! We’re so glad to hear your bracelet arrived quickly and beautifully wrapped. We look forward to serving you again soon!

Rated 5 out of 5 stars

Bracelets

Love all the beaded bracelets and anklets, such an amazing selection of colours

February 11, 2024
Rated 5 out of 5 stars

I love your beautiful bracelets…

I love your beautiful bracelets Thankyou very much 😘 It's amazing how something small can bring so much happiness. I was diagnosed with cancer 18 months ago and at the same time my partner had an affair with my best friend and they went off together. I have dealt with a lot of pain and anxiety. So you're beautiful bracelets bring me happiness and comfort ❤️

February 6, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you so much for sharing your heartfelt journey with us. We are deeply touched that our bracelets could bring a touch of happiness and comfort during such challenging times. Your resilience is truly inspiring, and we're honoured to be a small part of brightening your days. Wishing you strength, healing, and continued joy. ❤️🌈

Rated 5 out of 5 stars

Wasn't what I expected more for a child…

Wasn't what I expected more for a child and that's a shame.but nice quality

February 3, 2024
JoJamesJewellery logo

Reply from JoJamesJewellery

Thank you for taking the time to share your feedback. We understand your concerns and appreciate your honesty. Our goal is to provide quality products that align with our customers' expectations. We'd like to note that our pricing reflects the materials, and attention to detail in each piece. If you have any specific suggestions or further details to share, please feel free to contact us. Your satisfaction is our priority. Thank you for choosing Jo James Jewellery.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look