My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
This company doesn’t offer a financial service, they’ve perfected a system to quietly drain your money while maintaining a facade of politeness and professionalism. Every interaction feels engine... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
The full card balance must be used immediately upon registration. 1st card was stolen outright. 2nd card was registered right before use....balance was immediately stolen. My company gives them out...... See more
Company replied
1.2
Bad
185 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The name is a perfect fit for what it…
The name is a perfect fit for what it is.The name sets the expectations right where it needs to be. The whole thing is a joke. I’ve got the card as a gift, made a purchase and had to return the item.$28 of a refund was made but the card was keep telling me no it’s $19 and whole bunch of nonsense.Their website also never works don’t even waste your money or time.
September 19, 2025
Unprompted review
Reply from Jokercard.CA
Hello Mona,
Thank you for sharing your experience—we’re sorry to hear about the trouble you’ve had with your refund not reflecting correctly on your card and the difficulty accessing our website. We understand how frustrating this must be, especially after expecting your refunded amount to be available right away. We’d like the opportunity to review your card details and help resolve this issue as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com
and reply with your information so we can investigate further and assist you directly.
Warm regards,
Gaby S.
Jokercard.ca
Customer Service Nightmare
I was gifted a card and when I first tried to use it it was declined. I tried several times and it continued to be declined.
To resolve this issue I called customer service 4 times. It was a nightmare trying to get through their automated system (6 minutes each time) and the first three calls the system hung up on me before I could talk to anyone.
I looked online and there was no way to talk to customer service or resolve this issue through their website. In fact I was redirected back to the phone number where the system was hanging up on me before I could speak with a customer service personal.
When I finally talked with someone they stated that they were unable to locate the issue and suggested that I "Try again at a different store". This is not the way to resolve the issue. The store I tried to use this at sells their cards so I know it should work there.
It took 56 minutes with Customer Service before I was again disconnected. Customer Service returned the call stating that I would receive a digital card within a couple of days. There was no compensation for the extra time and work it took to have this issue resolved
October 15, 2025
Unprompted review
Reply from Jokercard.CA
Dear Sarah,
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you faced with your card and the frustration caused by the customer service process. That’s certainly not the experience we want for our customers. To help us investigate and support you further, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request to gather more details. We appreciate your patience and hope to make this right.
Warm regards,
Josh R.
Jokercard.ca
Add me to the list of people scammed by…
Add me to the list of people scammed by Joker and PayPal.
October 14, 2025
Unprompted review
Reply from Jokercard.CA
Hello,
Thank you for sharing your experience. We're truly sorry to hear about your concerns and understand how frustrating this must be. We’d like to look into this further and help resolve the issue. To do so, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request to gather more details so we can assist you directly. Your feedback is important to us, and we’re committed to making things right.
Warm regards,
Josh R.
Jokercard.ca
Bought a card for my daughter for $25…
Bought a card for my daughter for $25 three days ago. She just checked the balance after activation and she found a balance of 78 cents. How this company is able to operate business when so many people have been scammed. Should be reported to the Govt authorities to pull them out of business for scamming people. Will also report to Shoppets Drug Mart for this experience and probably their branch may have some compromised systems. This fraudster company should be rported in the every forum to kick them out for this reason
October 11, 2025
Unprompted review
Reply from Jokercard.CA
Dear Imran,
Thank you for sharing your experience, and we're very sorry to hear about the issue with your daughter's card. We understand how concerning it is to find a significantly reduced balance after activation, and we take these matters seriously. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to request your details so we can investigate further and assist you directly. We appreciate your feedback and the opportunity to look into this.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 10/15/2025:**
Hello Imran, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Someone stole the money off a brand new card
I received a joker card visa as a birthday gift . I went to use it and someone had transferred the money off of it to their PayPal account ! I feel like a joker after trying to use this gift Visa . Total scam , do not buy this card , just give cash next time
October 12, 2025
Unprompted review
Reply from Jokercard.CA
Dear Stefan,
Thank you for taking the time to share your experience, and we're truly sorry to hear about the issue with your Joker Prepaid Visa card. We understand how upsetting it must be to receive a gift and then discover the funds were compromised. This is certainly not the experience we want for our customers. To help us investigate and support you further, please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to request your details. We’re committed to resolving this and appreciate your patience.
Warm regards,
Josh R.
Jokercard.ca
Received a card that was purchased over…
Received a card that was purchased over a week. Tried registering the card online but I keep receiving this error “We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card.” The phone number is inaccessible every time I call.
October 11, 2025
Unprompted review
Reply from Jokercard.CA
Hello,
Thank you for sharing your experience, and we're truly sorry for the inconvenience you've faced while trying to register your card and reach our support line. We understand how frustrating this must be, especially after waiting over a week. To help resolve this as quickly as possible, please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve sent a message requesting your details so we can investigate and assist you further. We appreciate your patience and the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 10/14/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Beware they are a SCAM !!!
Beware they are a scam and someone on the same day I activated the Joker gift card, the money was stolen immediately. I contacted the customer service number, and they sent me an email requesting my government-issued ID and other stuff. Do not pursue the compromised card it is a scam. We lost $500 on this card
October 1, 2025
Unprompted review
Reply from Jokercard.CA
Hello Mahal,
Thank you for your feedback. We're very sorry to hear about your experience and take these matters seriously. To assist you further, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com, which contains important instructions to help us verify your case and provide support. We’re committed to resolving this issue and appreciate your cooperation.
Regards,
Maurice V.
Jokercard.ca
Please don't use this website.
I cannot activate my card on the site, and yes, I didn't click on any scam links. I read about how you need to disable adblock, I did, it still isn't working. I believe my $50 is gone now, I called the various numbers and all of them are suspiciously down.
October 6, 2025
Unprompted review
Reply from Jokercard.CA
Dear Richard,
Thank you for taking the time to share your experience — we’re sorry to hear that you’re having trouble activating your card and that disabling adblock didn’t help. We understand how frustrating it must be, especially when the support lines aren’t reachable. To help resolve this, please check your inbox for a message from noreply.notifications@trustpilot.com — we’ve sent a request to gather your information so we can assist you directly. We’re here to help and appreciate your patience.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 10/08/2025:**
Hello Richard, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Wasted Money?
I paid for 100$ for a pre-paid JOKER visa card, i try to register it, and it doesnt even work. When i try to call the number on the card, it says there's a wide spread technical outage. And says to visit their website for real time updates, but on the website theres nothing about it and im starting to think i just wasted 100$ for nothing. I cant pay for anything or check any other cards i used to own before.
October 5, 2025
Unprompted review
Reply from Jokercard.CA
Hello,
Thank you for sharing your experience — we’re truly sorry to hear about the trouble you’ve had registering your JOKER Visa card and the frustration caused by the technical outage. We understand how concerning it is when things don’t work as expected, especially when you’ve already paid. To help resolve this as quickly as possible, please check your inbox for a message from noreply.notifications@trustpilot.com — we’ve sent a request to gather your details so we can look into this further and assist you directly. We appreciate your patience and hope to make this right.
Warm regards,
Josh R.
Jokercard.ca
the site is not checking anymore
today the site is not checking any cards i tried too many times but seems joker not working anymore
October 5, 2025
Unprompted review
Reply from Jokercard.CA
Dear Winston,
Thank you for taking the time to share your experience. We're sorry to hear you're having trouble checking your cards on our site — that’s definitely not the experience we want for our users. To help us look into this further and provide support, please check your inbox for an email from noreply.notifications@trustpilot.com. It contains a link where you can securely share your contact details with us. We’re here to help and appreciate your patience while we work to resolve this.
Warm regards,
Josh R.
Jokercard.ca
Absolute garbage
Have had these same cards in past to make online game purchases via apple. Now they have chosen to block this. It is not shown anywhere when you purchase these. What absolute garbage
October 4, 2025
Unprompted review
Reply from Jokercard.CA
Hello Darrel,
Thank you for sharing your feedback. We understand your frustration regarding the recent limitations on using our cards for Apple-related purchases, especially when this functionality was previously available. While we strive to keep our customers informed, we regret that this change was not clearly communicated at the point of purchase. To assist you further, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com, which contains important information we need to proceed. We’re committed to resolving this issue and appreciate your patience.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 10/08/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Overcharged by $50+ on my prepaid visa
I got 2x $200 Joker prepaid Visa cards to use for Ubers around my city. I’ve only used $217.42 worth of Ubers (trips + tips), but Joker card declined and it shows that I’ve cumulatively used $268.90. They’ve overcharged me by $51.48. I checked the balances and all my uber transactions and they charged me twice for one of the transactions - they charged it once on one of the cards, uber informed me the card didn’t have sufficient funds so I put it on the other card only for them to not actually refund me at all. This is unacceptable. If you put in $400 into prepaid Visa cards, you should be able to use the $400, not be scammed like this. I tried to reach out to customer service as well but it’s basically all robots. I can’t get to a person.
September 28, 2025
Unprompted review
Reply from Jokercard.CA
Dear Jo,
Thank you for taking the time to share your experience. We're truly sorry to hear about the confusion and frustration you've encountered with your Joker prepaid Visa cards and the Uber charges. We understand how important it is to have full access to your funds and to receive clear support when issues arise. To help resolve this, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com—we’ve sent a message requesting your contact details so we can investigate further and assist you directly. We’re committed to making this right and appreciate your patience.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 09/30/2025:**
Hello Jo, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Poor service and poor accounting
At my request my son bought me a Jokercard that I had problems registering. Eventually, we were able to register the card and used it for one transaction on AliExpress. Subsequent attempts to purchase anything with the card failed, and it took so many attempts to check the balance on the card. When we succeeded, the balance on the card was less than it should be, meaning it recorded me as using much more cash than I actually did. I doubt if I would ever buy another Jokercard.
September 13, 2025
Unprompted review
Reply from Jokercard.CA
Hello Charles,
Thank you for sharing your experience. We're sorry to hear about the difficulties you encountered with registering and using your Joker Card. We take these concerns seriously and would like to investigate further to ensure everything is resolved properly. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to collect more details so we can assist you directly. We appreciate your feedback and the opportunity to improve our service.
Regards,
Maurice V.
Jokercard.ca
Scammy card, scummier customer service
I bought a prepaid Visa card for my dad. He doesn't live in Canada so he likes to get them when he's here so he can shop online when he's back home.
We had several problems registering the card. It failed inexplicably several times after the 24-hr wait for activation. When we finally registered it, I registered it under his name and email but my physical address since it required a Canadian address.
His first purchase worked as expected. The card has not worked since. Additionally, on their website, when I check the balance, there are charges for ~$37 CAD (~$24 USD + a foreign transaction fee) which aligns with what my dad bought. But ~$50 has been taken off the card.
I called them to address the two issues and it was a nightmare. The number on the card goes to an automated system with no option to talk to a human. You have to dig through pages of terms and agreements on their website to find the number to speak to a human. Then, when I spoke to someone, I was not allowed to do anything because it was registered in my dad's name. Even though I had all the card info. After speaking with four different agents, I eventually had to add my dad to a conference call at a huge cost. The information they "confirmed" was just my address that I relayed to him. And after all that, they were not able to tell me why the card was not working. And according to their magical system, the first transaction was for ~$49 CAD plus the transaction fee. They could not tell me why this was different from the online portal.
0/5 stars. I am never using their services again and I would not recommend them to my least favourite person.
September 26, 2025
Unprompted review
Reply from Jokercard.CA
Hello Ofotsu,
Thank you for your feedback. We're sorry to hear about the trouble you experienced with the promo code and PayPal integration. We’d like to investigate this further and help make things right. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can assist you directly. We appreciate your patience and the opportunity to improve your experience.
Regards,
Maurice V.
Jokercard.ca
I received gift card for Christmas it…
I received gift card for Christmas it expired in 2026 after trying numerous times to activate , call , email for help and never getting any assistance I would say this is the worst gift card ever . Unbelievable how you cannot get any help . This card will not work and you can’t get help . Don’t buy them!!! Edit . I sent an email back to you . Edit never heard another thing after sending back information you requested . What a waste of money for the person who gifted this to me. Shame on you.
September 22, 2025
Unprompted review
Reply from Jokercard.CA
Hello Morris,
Thank you for sharing your experience. We’re genuinely sorry to hear about the difficulties you’ve had activating your gift card and the lack of support you’ve encountered. That’s certainly not the experience we want anyone to have. To help us investigate and assist you further, please check your inbox for a message from noreply.notifications@trustpilot.com. We’ve reached out to gather more information and hope to resolve this for you as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 09/26/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Cannot use anywhere
After a few tries I was able to register the card and check the card's balance on the website (which shows it should work), but it's only ever been declined when used at stores in-person or online. Super frustrating
August 21, 2025
Unprompted review
Reply from Jokercard.CA
Hello Georgia,
Thank you for sharing your experience. We’re sorry to hear that your card has been declined despite showing an available balance, and we understand how frustrating that must be. To better assist you, please check for a message from noreply.notifications@trustpilot.com we’ve reached out to request additional details so we can look into this further.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/23/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Andres S.
Jokercard.ca
Scammed from the company
Literally a scam, i bought a 85$ card, i use them alot but i knew something was fishy because the cards stopped working very easily.
I did two purchases and wrote how much $$ there is left, from 85$, to 52$ then 20$, when there is 20$ left, the card completely stops working and if i try to check the balance, it says that they cant do anything at the moment, which is fake because 10 seconds later, a new card works well.
Dont buy joker cards if you dont want the company stealing a part of it and making you feel like its an error from your part.
August 18, 2025
Unprompted review
Reply from Jokercard.CA
Dear Kenji,
We’re sorry to hear about your experience with your Joker card and the trouble you faced when trying to use the remaining balance. We’ve sent you an email from noreply.notifications@trustpilot.com to gather more details so we can look into this further and assist you directly.
Warm regards,
Josh R.
Jokercard.ca
Someone gave my son a $25 Joker card
Someone gave my son a $25 Joker card, he tried to buy Roblox online and it doesnt work. After I tried to register the card online and it asks you for a lot of personal info, including submitting your photo ID. For $25 I'm not risking identity theft, this is ridiculous.
August 11, 2025
Unprompted review
Reply from Jokercard.CA
Dear Manuel, we appreciate you sharing your concerns about your experience with the $25 Joker card and the registration process. We understand your frustration and take your feedback seriously. To help us look into this further and work toward a resolution, please check for an email from noreply.notifications@trustpilot.com, as we’ll need to gather some details from you directly.
Warm regards,
Josh R.
Jokercard.ca
The worst gift card to have
The worst gift card to have. Lost almost over 200 dollars. Used the card in walmart and we lost the rest from a name called daisy. (Seems like a scam). Complained through the appropriate email provided. They said they cannot refund them. Please do not buy their cards.
July 18, 2025
Unprompted review
Reply from Jokercard.CA
Hello Nikita,
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with your gift card and the loss of funds. We’d like to review this matter further. Please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request more information to assist you directly.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/12/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
I bought two JOKER prepaid cards from…
I bought two JOKER prepaid cards from two different stores – I haven’t been able to activate or use either of them. I’ve tried multiple times, on different websites and devices, but nothing works. I contacted the stores – they claim everything went through correctly on their end and say they can’t help. In reality, I’ve lost $100.
This feels like a complete scam – the company offers no real support, and the customer is left with nothing. I strongly warn others: don’t buy these cards, you’ll only lose your money and patience.
Update: After posting my original review, I was contacted by JOKER’s customer support. It turned out the issue was related to a security check. The team was very helpful and sent me new, working cards. I appreciate their prompt response and assistance. While the initial experience was frustrating, the situation was ultimately resolved in a positive way. Thank you for your help.
July 31, 2025
Unprompted review
Reply from Jokercard.CA
Dear Janusz,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had trouble activating your JOKER prepaid cards and that your attempts to get support have been frustrating. We understand how concerning it is to feel unsupported, especially after making a purchase. To better assist you, we’ve sent a request for more information via email from noreply.notifications@trustpilot.com. Once we receive your details, we’ll do our best to look into this and work toward a resolution.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/05/2025:**
Hello Janusz, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
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