Jolie Beauty USA Reviews 368

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are really happy with the products, especially highlighting the quality of the eyeshadow palettes, their pigmentation, and how easily they blend. Reviewers often praise the glitters for their staying power and the overall beautiful colors of the makeup. Some also appreciate the unique and well-made items, with several expressing satisfaction with their purchases and the brand's offerings. However, some people were dissatisfied with the delivery service, reporting prolonged wait times and orders not arriving as expected, sometimes without communication from the company. A few customers also mentioned issues with product quality, such as eyeshadows breaking or colors not matching the website's images, leading to disappointment. There were also instances of poor customer service, with some users experiencing unresponsiveness or unhelpful interactions when trying to resolve issues like missing items or delivery delays.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the strong... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the products, noting great... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise quick... See more

Order

People report ambiguous experiences with their orders. While some customers praise timely arrivals and good... See more

Customer service

Consumers find customer service to be ambiguous. While some reviewers report positive experiences, such as... See more

Based on these reviews

Rated 3 out of 5 stars

Ordered some lip stains, as Christmas presents for my daughter in law, which arrived really quickly. After receiving an email on October 8th saying another lip stain I was interested in was... See more

Rated 4 out of 5 stars

My Ozzmosis palette took longer than the stated two weeks to ship, but it was worth waiting for—beautiful shadows and such smooth glitters! Everything arrived in pristine condition. This palette is ve... See more

Rated 2 out of 5 stars

I bought 2 of the liquid lipsticks (Demise and Mi Amor). The colours of the lipsticks were great, especially Demise, however, the texture of the lipstick became uncomfortable and tacky as the day we... See more

Rated 5 out of 5 stars

I've ordered from Jolie Beauty a few times now and every experience has been great. The packaging is beautiful but the formulas are what really sold me. The eyeshadows are properly pigmented, blend ea... See more


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

368 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A very happy customer 😀

I have no complaints. I've noticed that products arrive a lot quicker than they used to which is great. I love the products, they are so easy to work with & Jolie Beauty is my favourite brand. I recommend you all the time. A very happy customer 😀

March 20, 2026
Rated 5 out of 5 stars

I like the variety of the colabs

I like the variety of the colabs. I think they items are well made and unique. I am happy with my purchase of the Ozzy Osbourne items. I would buy again from here. My order arrived on time and in good condition.

February 17, 2026
Rated 1 out of 5 stars

Not particularly thrilled

I live within a hundred miles (If I remember correctly) from the US shipping warehouse in CA, yet it still takes WEEKS to get things. And, I have to pay an EXORBITANT amount of money for shipping.

The glitters in all of our palletes have started slipping out when used. I have to carefully pat what is left back in.

We LOVE the colors, but having eyeshadow falling out of the palletes is inexcusable.

I will say that I absolutely LOVE LOVE the holo lip glosses.

January 28, 2026
Rated 1 out of 5 stars

Stained make up

Bought the ozzy pallet for my gf and she goes to open it up and the purple just busts out everywhere. All over my beige car passenger seat creating a giant stain. Just a mess and overall unpleasant experience with something that was supposed to be happy.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Finally Found the perfect contour

I’ve always struggled with finding a cool tone bronzer/ cream contour. Any product I tried always left me looking quite orange compared to my pale skin. Now that I have two different shades of the skullpted contour creams I can’t use anything else! They blend so beautifully and leave my make up looking flawlessly chiselled! Could not recommend more

January 28, 2026
Rated 5 out of 5 stars

I've only tried the eyeshadow palettes…

I've only tried the eyeshadow palettes so far.

But they are amazing. Great pigment, easily blended, no patchiness, no eyeshadow base needed for long lasting colors. Their glitters are also an amazing base that don't need glue or a setting spray to stay in place!
100% one of my favorite brands. I have bought almost all of their available palettes.

Looking forward to using some of their lip products next!

February 10, 2026
Rated 5 out of 5 stars

I've ordered from Jolie Beauty a few…

I've ordered from Jolie Beauty a few times now and every experience has been great. The packaging is beautiful but the formulas are what really sold me. The eyeshadows are properly pigmented, blend easily, and last all day without creasing.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

So I have bought 4 pallets from Jolie

So I have bought 4 pallets from Jolie. It started with Ozzy. That’s the pallet that started the obsession for me. I then got Spellbound, Tainted and Cryptic. I couldn’t be happier with them. The colors are GORGEOUS and I have worn them every day since buying the first one! Now I will say that the fallout isn’t good, but I use my fallout catcher pads and there’s no more issue. I’ve gotten more compliments on the Jolie pallets than any other colors I’ve ever worn. I’m an Esthetician so I really like for my makeup to look good. I get compliments on my colors almost everyday! The shipping did take a minute but not any longer than anything else I have shipped to me. You know when you’re excited about something getting to you, it seems like it takes forever to get there. I just followed the tracking my package from DHL and I knew exactly where it was and when it would get to me. I’ve read a lot of the other reviews and I can say that I didn’t have the same experience. I’ll order from them again without a doubt. Just waiting on them to put out my next one so I can snatch it up. I’m a Jolie fan and I’ll be the first one to tell you about these gorgeous pallets.

January 28, 2026
Unprompted review
Jolie Beauty USA logo

Reply from Jolie Beauty USA

Hi Shannon, thank you so much for your review and we are so happy to hear all your lovely feedback! Unfortunately, our Trust Pilot page was mixed up with another Jolie Beauty which is why some of the reviews don't make sense on here. It's something we are taking up with Trust Pilot and hopefully we can get the right reviews showing up on this page soon :) Anyway - your feedback is invaluable to us and we are so delighted to hear you love your orders.

Rated 5 out of 5 stars

Bought the Ozzy one for my wife

Bought the Ozzy one for my wife, because we really like Ozzy. She loves it! waiting for a good event to use the products! and i made a mistake and customer service fixed my order. That was very nice of them! 5 stars!

January 28, 2026
Unprompted review
Jolie Beauty USA logo

Reply from Jolie Beauty USA

Thank you so much for your feedback! We are delighted to hear our customer service team were able to assist you in such as positive way.

Rated 5 out of 5 stars

Everything you have ever wanted and more!

I have tried almost every brand of makeup. I was a Counter Manager of a major cosmetics brand at a department store. Never before I have experienced such joy and inspiration than I do with Jolie Beauty products. Anything I can image, I can create using their wide range of products and truly amazing palettes. The palettes might seem expensive, but then you realize that you are getting 28 beautiful colors that are meant to be used together to create a million different color stories, it is actually a steal! I have their powders, lip stains, eyeshadow palettes in Til Death, Spellbound, Tainted, and Cryptic, their blush, highlighters, almost all of their liquid lipsticks, and several glosses. I am determined to eventually get one of everything. Not every product is perfect (Carnevil lipstick doesn’t have the same staying power as the others), but they are all very very good!

Finding a true Indie, Alternative/Goth makeup brand isn’t easy. But finding one that is so consistently excellent in their products and is very good at a shipping is amazing! I also love the brand identity; it is all about self-love, confidence, and embracing everyone as is. The creator of Jolie Beauty is a gorgeous former model, and yet she is so kind online and can be silly and down to earth. Their brand identity and the Jolie’s personality makes me want to support them. I look forward to doing my makeup because I know that if I can imagine it, i can create the look with my Jolie Beauty products. ❤️❤️❤️❤️❤️

January 8, 2026

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