Jolie Moi Reviews 265

I absolutely love Jolie Moi dresses, I have several. They aren’t cheap but quality is great. I do purchase through John Lewis though so never had problems with any returns.

Avoid at all cost terrible custermer service lost items I sent back even that it was recorded delivery and sighn for 160 pound down shame full response ( they ain't here so tough) unbelievable

If I could give zero I would.
I received a faulty dress which I immediately let silk Fred know about as that’s where I purchased it. They are refusing to accept the return and it’s been weeks since I got in touch.
Cheaply made overpriced clothing with appalling customer service. AVOID. You will get better quality from shien!

I was concerned when I read the reviews but my experience has been very positive. My return refund was processed very quickly. The only criticism is their lack of response to emails or from their customer service department which makes you feel a little uneasy.

As a plus-sized person, I find it hard to find comfortable clothes and that I feel great in - but the jersey maxi dress changed that completely. It may be expensive, but it fits like a dream. It provides excellent bust coverage, gives a lovely shape (in at the waist and flows out) and even has pockets. Thanks, Jolie Moi, for making such a fabulous dress.

Considering the cost of theses garments the quality is absolutely appalling. How can they charge such prices when the quality is no better than Primark. I’ve sent both dressers back.

Do not deal with this rip off company - no full refund when item is not as described - I ended up paying for delivery to me and then return delivery - and up to 3 weeks for this to be processed - avoid, avoid, avoid

Beware of their returns arrangements. I ordered four dresses two of which were the same but in two sizes as I didn’t know which would be the best option. Only needed to return one dress luckily. Their instructions indicate you need to pay for second class post but item needs to be weighed and tracked. However this is not an available option with Royal Mail so has to be first class and £8.95 for one dress!!! Will not order from their website again because of this and would have proved very expensive if I had needed to return more.

Awful customer service. Ordered a dress, it didn't arrive, instead was sent a totally different dress three sizes bigger. Jolie Moi continued to collect the full amount from my account, despite stating on the delivery form that my requested dress was out of stock. When i contacted customer service they suggested a refund (for the wrong amount) had been made for the out of stock item but the card details they said had been used for the refund were not mine. When i questioned this, they said it was an automatic process and they do not hold card details for refunds - their process is clearly flawed if they are refunding the wrong account. Their only suggestion to remedy the error was to contact my bank and I am still waiting for a refund on the dress I returned. The customer service person was also quite rude.
In summary, I am now £60 down with no dress. Very frustrating and disappointing. Avoid.

I purchased a dress from Jolie Moi and only afterwards read the reviews on trustpilot which concerned me. However, I can only review from my experience, but no problems at all. The dress took just over a week to arrive and their customer service responded to my query swiftly. The dress itself was very pretty and decent quality, but unfortunately I had to return. I followed the return instructions and emailed with tracking information and less than a week later the refund has been issued. Unfortunately, had to pay £4.20 to return the dress and given online is the only option for purchasing Jolie Moi clothing (where I live anyway) it would be more attractive if they offered free returns (hence 4 stars).

I recently purchased 2 dresses from Jolie Moi and the delivery was speedy and well informed. The dresses are beautiful and well made but I needed to return due to a size issue. I followed their return instructions and emailed to say that I was returning the item, and then sent a copy of the post office receipt with the tracking number.

Their customer service confirmed receipt of my email and the notification of the refund was made quickly and I was informed by email and text message.

If you follow their procedures then you will have no issues. Definitely recommend.

Stick to buying via other places such as John Lewis if you want to buy from them at all!

The products tend to be satisfactory but if you order directly from their website the customer service is non-existent. I received a faulty product, but am unhappy that I have to pay for returns after having to pay for the initial delivery as well. The initial delivery fee also won't be refunded according to the website (which is in violation of the E-Commerce Directive). My query about returns with customer service hasn't been answered in over a week meaning I've now missed my 14 day period to make a return.

Considering the cost of items is usually indicative of a good service - that is most definitely not the case here!! Won't trust ordering from them again - a risk of losing more money I'm not willing to take.

Terrible customer service, if you're not happy with a purchase, don't expect a refund! I'm over £80 down the drain now. Avoid!!!

Shocking customer service, ordered several items that were apparently "out of stock" - their excuse that I could order them was that their website had not been updated!!!! This in itself was not the problem, the problem was that they haven't refunded me for the items they can't supply !!!! When I telephoned to query this the woman I spoke to was so very rude and unhelpful.

I returned a dress on April 21st. Since then, I managed to speak to one person in customer services, who said that my refund would be processed that week. Two emails later, and nearly 2 months later, I've had no refund and no response to my further emails. This is really terrible customer service. I like their clothing but would never buy anything from them again.

Absolutely not geared up for direct sales. I'm still waiting for a refund on a return from over a month ago. Steer clear. TBF the dress was very nice just not right for me. But such poor customer service. Non existent in fact. Avoid. Avoid. Avoid

I ordered a dress from them, but did not like it once received, I had to pay to send it back 2nd class signed for as per instructions. No refund given over a month later. I have emailed twice as there is no telephone contact number, bet they are going unreplied. I am out of pocket for a dress that I dont have and extra delivery charges.
Really disappointed. so my advice beware that you wont get a refund.

After reading recent extremely negative feedback comments on the reviews I feel I have to write and say I have had a very positive experience with my recent order.
I did contact the company after a week to ask when I could expect my order as it had said between 3 and 5 working days.
The following day I received notification that one item was no longer available and I would receive a refund. This went back into my bank account the same day.
I then received notification that my remaining item had been dispatched and I could track that with the Royal Mail tracking number I was sent.
My item arrived today and I am really pleased with it.
Maybe I've been very lucky but I am very satisfied with the service I received.

No one responds to phone or emails and I have been waiting a week for a refund. Terrible customer service. Do not buy from this company

This is a terrible company to deal with. 3 weeks ago I returned 2 dresses and still waiting for a refund. After several attempts to contact them (they do not answer the phone) I rang again last week, managed to speak to someone & was told I was “next on the list”. I’m still waiting for my refund. Phoned again today- no reply.