First time I’ve been in Jolleys, I didn’t think they’d sell frozen snake food. The frozen reptile food fridge was immaculate. The packs come in a clear resealable bag so you can actually see the q... See more
Company replied
Jollyes, Unit 2A Ashton Retail Park, Wellington Road, OL6 6DJ Ashton Under Lyne, GB
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First time I’ve been in Jolleys, I didn’t think they’d sell frozen snake food. The frozen reptile food fridge was immaculate. The packs come in a clear resealable bag so you can actually see the q... See more
Company replied
Had a great experience at Jollyes. I picked up cat food, litter, a new cat tree, and some toys, and the quality of everything is fantastic. The cat tree is sturdy, the toys are a huge hit, and they ha... See more
Company replied
Easy to navigate store - Ashton under Lyne, Manchester, with a good range, good stock levels and nice staff. Loses a point as the app is really basic and has poor functionality. Plus the advert on t... See more
Company replied
We visited this store at Ashton under lyne at 3pm.The store Deputy Manager Craig was very receptive and sent a store member Alex to assist us. We were looking for harness , lead calming spray and sn... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Jollyes, Unit 2A Ashton Retail Park, Wellington Road, OL6 6DJ, Ashton Under Lyne, United Kingdom
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I got a £2 off voucher and when I come to use it, it wouldn't let us use it

Reply from Jollyes The Pet People - Ashton
I asked a question about the rewards system and she was very helpful
Staff are helpful and pleasant and the products I purchase are always in stock
Very helpful staff showed me where stuff was and helped in other ways
Nice shop with plenty of choice.
Great layout, friendly staff and all different sizes of pet food etc.
Popped in today for cat and tortoise products.Very well stocked shelves with a fantastic range of things.
Staff very polite and helpful.
Always very friendly and helpful staff. Always ask if I want them to put an heavy item at the checkout. The young lady yesterday, went to a great deal of knowledge to find me the correct dog food at the correct price. Always a good choice and good prices.
The man at the counter said my pond food was 29.97 after tapping in the bar code. I said its should be 15.97. He said no, that's what it comes up as.. I had to go myself to to check. I went back to the till and told him I was right.. he said that's what it comes up as. Another assistant came over and read out the code to him .... 15.97 . No apology

Reply from Jollyes The Pet People - Ashton
Excellent professional service from booking through to seeing the vet. Highly reconend
Very good customer service from staff and attentive
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