Always enjoy my trips to Jolleys not just to buy my pet essentials but I love the smell as soon as you walk in (and so does my daughter). I save a small fortune on every trip rather than just buying... See more
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Always good value great range of items for all sorts of pets Just one issue to raise staff member on this occasion was called to till as a other member was going in their break They came to till de... See more
Efficient,helpful Staff and attentive to the customers needs. On my last visit a strong fit Staff member carried 2 heavy bags of bird food to my car parked close to the entrance/exit door. Very much a... See more
Great staff. Note: please consider getting the barcade marked on at the top of large bags of dog food. This would mean it could be read by the scanner easily and thus avoid tge customer having to... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Larne Road Business Park, Larne Road, BT42 3HA, Ballymena, United Kingdom
- 02825 641975
4.7
Excellent
908 reviews
Asks customers to review
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Royal Canine Dog Food
Experience was fairly normal in that I picked the dog food I usually get, paid and carried my two bags plus a box of Dentastix in basket to my car. I said I would leave the basket back. There was no offer of help to my car even though I use a walking stick as my mobility is not so good.
January 22, 2025
Great shop.
Pleasant staff very efficient and helpful. Great variety of products and a well stocked, clean shop. Regular customer
January 15, 2025
Staff are friendly and will try to help…
Staff are friendly and will try to help with any questions you might have
January 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Empty shelves and the customer service…
Empty shelves and the customer service leaves a lot to be desired, not even a smile.
January 13, 2025
Reply from Jollyes The Pet People - Ballymena
Good afternoon,
We appreciate you sharing your feedback. We understand your frustration with the empty shelves and the less-than-satisfactory customer service you experienced. We sincerely apologise that your visit didn't meet your expectations. We value your business and are committed to improving in these areas. We're working hard to ensure our shelves are fully stocked and that our team provides the friendly, helpful service every customer deserves.
Kind regards
Jollyes
I ordered the wrong product online
I ordered the wrong product online. The gentleman in the Ballymena store was extremely helpful and organised my refund quickly and effectively
December 30, 2024
friendly service
December 23, 2024
Friendly and helpful staff
Christmas Eve and the tills weren't working properly the staff managed to rectify the problem quickly and stayed positive and helpful to the customers waiting.
December 24, 2024
Staff are so friendly and helpful great…
Staff are so friendly and helpful great offers
December 22, 2024
Helpful staff
December 18, 2024
All good ,excellent help from the…
All good ,excellent help from the staff, good selection of pet foods
December 14, 2024
Always a pleasure to shop in Ballymena…
Always a pleasure to shop in Ballymena store friendly helpful staff
I am in regularly as have a lot of pets nothing is to much trouble for them
The same of the store in coleraine although Ballymena is my main store I go to
December 16, 2024
Very helpful friendly staff
December 15, 2024
Good range of pet products and helpful…
Good range of pet products and helpful staff
December 12, 2024
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