Jollyes The Pet People - Barnsley Reviews 

305
TrustScore 5 out of 5

4.8

Unit 21, Claycliffe Business Park, Cannon Way, Barugh Green, S75 1JU Barnsley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Went into the Barnsley store asking about treats for my puppy- Alex was so helpful- and knowledgable, giving me different options and the reasons for each one. If you visit this store and u sure... See more

Rated 5 out of 5 stars

Went to Jollyes Barnsley store this morning where Alex took care of me and im so grateful. His advice on the best options for my dogs' various dietary requirements was second to none and I've walked a... See more

Company replied

Rated 4 out of 5 stars

Good products instore & the customer loyalty program is useful. However, the staff never interact with your pet which is a shame. Jolleys bought our local independent pet store and my dog remembers th... See more

Company replied

Rated 5 out of 5 stars

I attended my local store. I was pleasantly surprised that the upstairs section od bowls, harnesses, collars and leads had been rearranged. This made it easier to look for a puppy harness. The store... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 21, Claycliffe Business Park, Cannon Way, Barugh Green, S75 1JU, Barnsley, United Kingdom

  • 01226380581

4.8

Excellent

TrustScore 5 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(305)

9,218 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The assistant asked if I wanted a bag…

The assistant asked if I wanted a bag but never said I had to pay got a shock when got home when the price of bag was on receipt at 40p

Jollyes store at Barugh Green, Barnsley. If the assistant asks if you want a bag it should be free if the customer asks for a bag then that is different.

I thought he was giving me the bag free as I had a few items to carry. Not good customer service at all.

December 21, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look