The sales assistant (Sam) was knowledgeable about the dog seat belts and training leads. She heard us talking and offered her advice and extra information. She came across as interested in our situ... See more
Location
Switch locationJollyes, Unit 2B Alban Retail Park,, 4 London Road, Bedford,, MK42 0NW Bedfordshire, GB
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See what reviewers are saying
I have always visited the bedford branch from the minute i bought my cat and the staff their have been nothing but helpful and seem to have ALOT of knowledge on pets and diets etc. The booking system... See more
looking for a dog coat - assistant very pleasant and helpful. Tried several coats till we found the right one - most importantly really cared about my dog - kept chatting to him and stroking his ears
I was delighted with the service I received and my dog looked great when I collected him after his wash. He has clearly enjoyed the experience which was a big plus considering his advanced years. I’ve... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, Unit 2B Alban Retail Park,, 4 London Road, Bedford,, MK42 0NW, Bedfordshire, United Kingdom
- 01234 349591
4.7
Excellent
689 reviews
Asks customers to review
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Welcoming store with good vibes
The staff are very friendly, knowledgeable and happy to help.
February 21, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A lot of the live food was dead
February 19, 2025
Reply from Jollyes The Pet People - Bedford
We are very sorry to hear about your experience. We strive to provide the highest quality live food and are disappointed to hear that it did not meet your expectations. We appreciate your feedback and will take it into consideration as we continue to improve our products and services.
Very helpful member of staff
Very helpful member of staff, helped me take heavy bird feed bags to my car without my having ro ask.
February 10, 2025
Knowledgeable and helpful staff
Staff are always happy to help and knowledgeable about products.
February 15, 2025
Had what we wanted in stock
Had what we wanted in stock. Good customer service at the checkout. Membership means money off vouchers!
February 7, 2025
Was over charged and not given receipt.
Was over charged and not given receipt.
Charge £52 for items £20 less. Not happy.
February 5, 2025
Great shop and prices
February 4, 2025
Very helpful staff,
Very helpful staff,
Willing to give you time so you get what you want
February 3, 2025
Bought our new puppy into the Bedford…
Bought our new puppy into the Bedford store, lots going on, delivery being put out and she was treated really well by staff and others shoppers too
January 31, 2025
Nice friendly and helpful staff.
January 31, 2025
The staff are very nice and helpful ty
January 19, 2025
Easy to find product helpful staff and…
Easy to find product helpful staff and also with the discount real value for money. I have swapped from buying at Pets as home as too expensive and offer so little incentives
January 22, 2025
Excellent friendly service at a…
Excellent friendly service at a fantastic price, highly recommended.
January 20, 2025
Well stocked convenient pet store
Helpful staff, quick service, good prices and free parking outside :)
January 18, 2025
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