Excellent. I’m trying to give my pup Freya lots of social interaction and her visit to Jollyes on Boucher Road was just wonderful. She met the most beautiful little Dachshund called Ollie with his 2... See more
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I cannot fault the staff, however, we bought a little rabbit and he/she passed away within a week with gut problems, only a little baby. My daughter was traumatised as the little thing took its las... See more
Staff were very professional and very friendly made me feel very comfortable and looked after Skye spoilt her rotten and made her feel at home, Skye was in for her first course of vaccination an... See more
Staff are all very friendly and helpful with any questions you may have. They were also very accommodating when I asked if it would be possible to weigh my dog, as she was on a diet and I wanted to c... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
55 , Boucher Road, BT12 6HR, Belfast, United Kingdom
- 028 90024980
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Staff were very helpful and after price…
Staff were very helpful and after price checking with other suppliers Jollyes was offering a tremendous deal.
Very friendly and helpful staff member…
Very friendly and helpful staff member who carried two large bags of dry dog food out to my car for me.
Really friendly and helpful staff in…
Really friendly and helpful staff in the Boucher Road store . Decent prices too . Much better than pets at home
The costumer service and tange of…
The costumer service and range of products for puppies dogs and all pets was amazing. I did but one product that wasn't good. The puppy training spray trigger did not work and this product was expensive. I tried to spray it onto the puppy pad and it just all ran down the trigger and all over my arm. I do plan to return this item to the store but I never actually have the time to do so
Can mostly not find the dog food I…
Can mostly not find the dog food I want in stock...
the girl serving was very nice The…
the girl serving was very nice The prices are good and butchers is a great food for my collie. she is now 9 and has had butchers all her life and is doing really well
Purchased dog jumper
Purchase dog jumper. Which is of great quality and fabulous price.
It would have been to have been able to get a bigger size in this same jumper.
Great service and products as usual
Great service and products as usual, staff always helpful and friendly
Great helpful staff
Left staring at the till for a long…
Left standing at the till waiting to pay for a long time despite the being a few members off staff on.
Jollyes always gives a first class…
Jollyes always gives a first class service.
Always fair prices and friendly staff.
Great choice of foods
Great choice of foods and accessories for my dogs, tropical fish and conure.
Brilliant customer service
Customer service was fantastic usually my husband would go to get what we need but he is in hospital at the moment so I went up and your staff found what needed
Helpful staff and good range
Helpful staff and good range of raw food (only thing my dog will eat)! Good range of natural treats as well!
Staff are all very friendly and helpful…
Staff are all very friendly and helpful with any questions you may have. They were also very accommodating when I asked if it would be possible to weigh my dog, as she was on a diet and I wanted to check on her progress
Staff very helpful & knowledgeable.
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