Oh my goodness I cannot say enough amazing things about your staff… it’s always the greatest joy going into your Andersonstown Road (Westwood) Jolles. All, and I mean ALL your staff are the best, mos... See more
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Brought puppy in for 2nd injection & microchip. Staff very friendly & experienced. The vet was great! He explained everything he would be doing & what to look out for after the treatment. I will d... See more
I get meal worms semi regular for my pets and find that Jollys is extremely punctual regarding its deliveries, and always has high quality live food options. It also has a massive range of everything... See more
Staff here are absolutely brilliant, very helpful and chatty and got us sorted with everything we we're looking for and advised us on joining the club, which we did and this meant we got a good deal o... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit D, Westwood Retail Park, BT11 9BQ, Belfast, United Kingdom
- 028 90619027
4.8
Excellent
565 reviews
Asks customers to review
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Great store
June 11, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Jollies does not deal with complaints
Jollies does not deal with complaints, you let the public, also you need to train your staff about selling birds, they only know what colour they are .hopeless
June 5, 2024
Unprompted review
Reply from Jollyes The Pet People - Belfast
Good morning,
We are sorry to hear you are unhappy with service received, we have requested further contact details and once received our team can assist further and resolve your complaints.
Kind regards
Jollyes customer services
Catherine was excellent and offered us…
Catherine was excellent and offered us lots of advice as this is pur first puppy. We will definitely be back
June 8, 2024
Very helpful staff and ready…
Very helpful staff and ready availability of the products that I needed.
June 2, 2024
Wonderful
Absolutely wonderful our beautiful girl came out looking more beautiful than ever. A sad last groom made a lovely memory from lovely staff. Thank you so much x
May 24, 2024
The staffe are always very helpful and…
The staffe are always very helpful and l love looking at all the animal that seem to well cared for
May 15, 2024
Helpful staff and friendly and…
Helpful staff and friendly and everything i look for in price
April 23, 2024
Great selection
Great selection for anything your pet needs. Friendly staff, especially the girls in jolley groomers when popping in for quick nail clip x
May 3, 2024
Went in for advice for my puppy
Went in for advice for my puppy . I haven’t had him for long and was wondering which food would be best . Spoke to a girl Cathrine who did give me very useful advice but her attitude wasn’t great . Very patronising and short with me . Thankful for the advice but it almost made me wish I hadn’t asked at all .
April 13, 2024
Unprompted review
Reply from Jollyes The Pet People - Belfast
Many thanks for your feedback
We have passed this on to store and additional training will be given
We apologise for the inconvenience this has caused
Kind Regards
Jollyes Customer Services
The customer service representative who…
The customer service representative who served me was extremely helpful.
April 16, 2024
Puppy treatment
Brought puppy in for 2nd injection & microchip. Staff very friendly & experienced. The vet was great! He explained everything he would be doing & what to look out for after the treatment. I will definitely go back to him. I got discount on the puppy injection & microchip, plus discount on food I purchased for my older dog. Would recommend Jollyes 💯
April 11, 2024
Friendly helpful staff.
Staff friendly and extremely helpful. They had exactly what I needed.
April 10, 2024
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