Oh my goodness I cannot say enough amazing things about your staff… it’s always the greatest joy going into your Andersonstown Road (Westwood) Jolles. All, and I mean ALL your staff are the best, mos... See more
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Brought puppy in for 2nd injection & microchip. Staff very friendly & experienced. The vet was great! He explained everything he would be doing & what to look out for after the treatment. I will d... See more
I get meal worms semi regular for my pets and find that Jollys is extremely punctual regarding its deliveries, and always has high quality live food options. It also has a massive range of everything... See more
Staff here are absolutely brilliant, very helpful and chatty and got us sorted with everything we we're looking for and advised us on joining the club, which we did and this meant we got a good deal o... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit D, Westwood Retail Park, BT11 9BQ, Belfast, United Kingdom
- 028 90619027
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Perfect Staff Member for Pet Shop
I got the item I needed, but more than anything the woman who served me on the till is always polite, friendly, very knowledgeable about any issues or queries I have, always willing to help and give advice, clearly loves animals, and overall is the perfect fit for working in a pet shop. She is the exact type of staff member you want to get
I have good quality items I would like to donate and she was able to advise me that Jolly's take donations and I was delighted, and I also donate dog/cat food near Christmas and she was able to tell me that they were doing it, but had ran out due to so much being donated, and a delivery was coming the next day
I feel my dog is not as nervous when…
I feel my dog is not as nervous when getting groomed at jollyes. When taking him to other he was really nervous
Great prices
Great company and great staff in store…
Great company and great staff in store at Kennedy Centre belfast always willing to help and give great advice regarding my senior dog before he passed & my young pup too. Love that they donate meals to animals in need
You should start selling pets again
I use raw cat food until recently I had…
I use raw cat food until recently I had to travel to get it I asked in store about it now it's there so makes my life a little easier well done
products i easly accessable ,staff…
products i easly accessable ,staff helpfull and efficient eager to please.
Service with a smile
Welcoming staff who are always helpful and courteous and will take the time and patience to fulfil your needs.
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