Oh my goodness I cannot say enough amazing things about your staff… it’s always the greatest joy going into your Andersonstown Road (Westwood) Jolles. All, and I mean ALL your staff are the best, mos... See more
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Brought puppy in for 2nd injection & microchip. Staff very friendly & experienced. The vet was great! He explained everything he would be doing & what to look out for after the treatment. I will d... See more
I get meal worms semi regular for my pets and find that Jollys is extremely punctual regarding its deliveries, and always has high quality live food options. It also has a massive range of everything... See more
Staff here are absolutely brilliant, very helpful and chatty and got us sorted with everything we we're looking for and advised us on joining the club, which we did and this meant we got a good deal o... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit D, Westwood Retail Park, BT11 9BQ, Belfast, United Kingdom
- 028 90619027
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Amazing place it’s the dogs &)&”@&:
Lovely staff
Everytime we ho to Jollys the staff are so helpful and always have. Smile on thier faces
The person at the checkout was very…
The person at the checkout was very nice and polite
Always helping customers and treating…
Always helping customers and treating everyone with respect lovely people and the best people to help with your animals needs
We got excellent advice from a staff…
We got excellent advice from a staff member about the meaning of "grain free" food for our dogs.
Helpful staff and a great selection of…
Helpful staff and a great selection of pet products
Good experience
Been shopping with jolly’s for a while now wouldn’t go anywhere else great value always have deals on reward club is the best part
Only issue that every shop has is 50/50 staff some are amazing some dont want to be there…
Thank you 😁
May use AI-assist with repliesRead more
Ok store grooming area staff are…
Ok store grooming area staff are fantastic the shop floor/till staff not so much seem to have the attitude of couldn't be bothered with customers

Reply from Jollyes The Pet People - Belfast
Bargain Prices…
My Experience at Jolleys was as i Expected As anyTime i go to Shop for my pet Dog Food The Service was Great and Staff Very Helpful and Service with a Smile
I always bring my doggies when I visit…
I always bring my doggies when I visit and what I get is a very friendly welcome and what I need is always in stock and on my recent visit there was a great selection of toys greatly reduced as I have an under 2yr old this is brilliant to keep her entertained 😊
I called to your store at Westwood, Belfast
I called to your store at Westwood Center in Belfast on Friday I was on a mission, set by my sister, to get Parrot treats! We have had a dog in the past and currently have a cat and fish. So I have no problem shopping in your store for them. I had no idea where to start looking for treats for a Parrot. I had a short timescale, I asked the young lady at the till and she was extremely helpful. She brought me to the part of the store and was explaining each item to me, because I had not got a clue, I was able to get exactly what my sister required. This young lady went above and beyond to help me and I was extremely grateful for all her help and extensive knowledge of the products. Unfortunately I didn't get her name, but she deserves a round of applause for being so helpful.
Dog Food
Dog Food
Jollyes Member of Staff was very professional and friendly. Helped me choose the appropriate Dog Food.
Dog groomers are so lovely
Dog groomers are so lovely. They are very understanding of an elderly dog and couldn't have been kinder to her
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