Oh my goodness I cannot say enough amazing things about your staff… it’s always the greatest joy going into your Andersonstown Road (Westwood) Jolles. All, and I mean ALL your staff are the best, mos... See more
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Brought puppy in for 2nd injection & microchip. Staff very friendly & experienced. The vet was great! He explained everything he would be doing & what to look out for after the treatment. I will d... See more
I get meal worms semi regular for my pets and find that Jollys is extremely punctual regarding its deliveries, and always has high quality live food options. It also has a massive range of everything... See more
Staff here are absolutely brilliant, very helpful and chatty and got us sorted with everything we we're looking for and advised us on joining the club, which we did and this meant we got a good deal o... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit D, Westwood Retail Park, BT11 9BQ, Belfast, United Kingdom
- 028 90619027
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Extremely helpful friendly staff
Girl very attentive in store helped me figure what products to buy and how to use them safely with my pet, let me take my time choosing
Exceptional staff
Staff so helpful , friendly, willing to check canc app , our dog so happy to go in, no dear at all - staff v genuine
Great selection of items for all pets
Great selection of items for all pets, very helpful and polite staff.
My only issue is some things r a bit pricey and that alone would send customers else where.
Guy went to the back store for me to…
Guy went to the back store for me to check if new deliveries had come in as non on shelf Very helpful and carried it to tills for me
Very friendly staff
George loves the girls who very kindly…
George loves the girls who very kindly wash and groom him. On top of that he looks so handsome when they have done their magic.
Great value and range
Nice staff, cute pets, unique treats.
The staff are friendly, the treats for rabbits were unique, like the rabbit popcorn, and the pets on display were cute too. It'd be neat if there were more rabbit toys, but it's by far the best local pet store. Further, getting rabbit bedding there is pretty cost effective.
The young lady on the checkout was most…
The young lady on the checkout was most helpful.
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