In the Bolton store Steven provided a lengthy and well informed explanation, with diagrams, about the flea cycle and how to control fleas on the cats and in the environment. He massively went above... See more
Location
Switch locationJollyes, 2A Astley Bridge Retail Park, Crompton Way, Bolton, BL1 8NZ Lancashire, GB
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See what reviewers are saying
We own a few dogs and cats and we just love shopping at Jollyes. We also bring them to the Pet Clinic to have their inoculations because the Vets and staff at Jollyes are wonderful and their price... See more
The staff at Jollyes on Crompton Way are absolutely superb. So informative and kind, you can tell they really care about their job and animals. I adopted another cat and the staff were so helpful, off... See more
All the staff went above and beyond to get my dog food when in short supply. I have a dog with severe dietary restrictions so he can only eat chappie original. Rang me with updates. The deputy manag... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, 2A Astley Bridge Retail Park, Crompton Way, Bolton, BL1 8NZ, Lancashire, United Kingdom
- 01204 300199
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Very helpful when I visited
Very helpful when I visited, I had a number of questions and the staff member was really kind and informative. She showed me where things were, weighed the puppy and explained about the worming.
Friendly service and helpful staff
Friendly service and helpful staff
Helped with locating things in store aswell as recommendations for shampoo and harness.
Very pleasant helpful staff Easy to…
Very pleasant helpful staff Easy to locate products Large selection of products at a fair price
Really wonderful and quick service
Really wonderful and quick service, prices very competitive, very friendly staff
Provided assistance whilst shopping and…
Provided assistance whilst shopping and then loaded all my dog food in the car (after paying). Much appreciated.
Myself and two other customers stood at…
Myself and two other customers stood at the counter for over 10 minutes waiting to pay one cashier was on the floor chatting to a customer although there were several other workers around no one came to the till to serve us
Good selection of food and my dogs just…
Good selection of food and my dogs just love the frozen raw food and reasonably priced.
Staff good shop pretty good app is…
Staff good shop pretty good app is impossible to sign up to waste of time
Good range of items and very friendly…
Good range of items and very friendly lady in the till
Love the products here
Love the products here, great bargains and lovely staff! We will be back ❤️
The service is always great in Jolleys…
The service is always great in Jolleys and the prices are good too. They've a good range of products though I do find, as with most pet stores, they're quite dog biased lol. I'll have to be extra cat!
Very friendly store assistants
The young lady who served us couldn’t…
The young lady who served us couldn’t have been more helpful
She has served us on several visits
And is always helpful and friendly and knowledgable
You have a lovely person working for you
The best pet store
The store is clean and tidy, it's easy to find what you are looking for and the staff are always polite and helpful 😃
So friendly and helpful staff
So friendly and helpful staff , there was a male staff that gives me advices about a bird that I want to buy, now I just wanted to go back again just to say thank you so much
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