Jollyes The Pet People - Bolton Reviews 1,153

TrustScore 5 out of 5

4.9

Jollyes, 2A Astley Bridge Retail Park, Crompton Way, Bolton, BL1 8NZ Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

In the Bolton store Steven provided a lengthy and well informed explanation, with diagrams, about the flea cycle and how to control fleas on the cats and in the environment. He massively went above... See more

Rated 5 out of 5 stars

We own a few dogs and cats and we just love shopping at Jollyes. We also bring them to the Pet Clinic to have their inoculations because the Vets and staff at Jollyes are wonderful and their price... See more

Rated 5 out of 5 stars

The staff at Jollyes on Crompton Way are absolutely superb. So informative and kind, you can tell they really care about their job and animals. I adopted another cat and the staff were so helpful, off... See more

Rated 5 out of 5 stars

All the staff went above and beyond to get my dog food when in short supply. I have a dog with severe dietary restrictions so he can only eat chappie original. Rang me with updates. The deputy manag... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Jollyes, 2A Astley Bridge Retail Park, Crompton Way, Bolton, BL1 8NZ, Lancashire, United Kingdom

  • 01204 300199

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Shopper

Staff very helpful and friendly. Always a great welcome when you enter the store. Staff welcome our dog too and give a nervous dog confidence. Thank you to all staff, particularly Jade.

February 2, 2026
Rated 5 out of 5 stars

Helpful

Pleasant helpful armosphere, staff appeared to have a pleasant working environment busy but always happy to help.
Nothings too much trouble and are knowledgeable and experienced about their stock , always going the extra mile
Thanks to all the staff for a excellent shopping experience oh yes and thanks from Angie for the treat !🐾👍

January 28, 2026
Rated 5 out of 5 stars

What an experience

Having arrived at the store the staff were very welcoming and answered all our questions we asked. Having been to other stores with other names we were sceptical, but over a few days we seen a difference in our dogs and found the information the staff gave was absolutely spot on. Well done and keep up the great work and see you very soon

January 27, 2026

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