In the Bolton store Steven provided a lengthy and well informed explanation, with diagrams, about the flea cycle and how to control fleas on the cats and in the environment. He massively went above... See more
Location
Switch locationJollyes, 2A Astley Bridge Retail Park, Crompton Way, Bolton, BL1 8NZ Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We own a few dogs and cats and we just love shopping at Jollyes. We also bring them to the Pet Clinic to have their inoculations because the Vets and staff at Jollyes are wonderful and their price... See more
The staff at Jollyes on Crompton Way are absolutely superb. So informative and kind, you can tell they really care about their job and animals. I adopted another cat and the staff were so helpful, off... See more
All the staff went above and beyond to get my dog food when in short supply. I have a dog with severe dietary restrictions so he can only eat chappie original. Rang me with updates. The deputy manag... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, 2A Astley Bridge Retail Park, Crompton Way, Bolton, BL1 8NZ, Lancashire, United Kingdom
- 01204 300199
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are lovely and really helpfull
November 28, 2025
Always a great experience x
Always a great experience x they always make a fuss of Stanley, my cockapoo. Bolton store is the best.
November 29, 2025
Super friendly & helpful
Staff are really friendly and I love how interactive they are with the dogs
November 28, 2025
Polite and knowledgeable staff!
November 27, 2025
Best shop in Bolton
Best shop in Bolton. Roofle loves it, always friendly with free treats and cleaning up little accidents….
Staff are lovely too!
November 25, 2025
The staff works with love yes they do
The staff works with love, collaborating to listen to your request and your words and respond with precision. The lady there checked in for us to the veterinary clinic It did not wait long for my first cat to enter the veterinarian doctor who did a thorough examination of the cat and gave him the vaccine dose and gave me post-vaccine instructions as well as my second cat, and then we returned to the first lady who booked us another appointment for the second vaccine. The sales staff are also cooperative, hardworking, meticulous and smiling they made my day.
November 10, 2025
Not many staff but the counter…
Not many staff but the counter assistant was welcoming.
October 28, 2025
Jollyes Bolton great pet store well worth a visit…
Jollyes Bolton is the best Pet shop around, great selection of products all reasonably priced and every single staff member is so friendly and helpful.
October 25, 2025
The staff are all very helpful and…
The staff are all very helpful and pleasant. I like the variety and prices of the items I purchase.
October 7, 2025
Advice from staff and quality products
Willow, my dog is 10 years old and has been suffering with stomach/digestion issues for over a year. She's also been quite fussy about her food and not always eaten until she's really hungry.
She's also had issues with constant itching around her paws. Over the last couple of years we've had various vet appointments and medication for both of these issues without much success (but lots of cost!).
I went to Jollyes, and asked a member of staff if they had any treatments for consistent itchy paws. A member of staff gave me some advice about how certain foods can affect particular breeds. They recommended their LifeStage pate dog food for Senior Dogs. Since starting this food about 6 months ago, Willow has not had any issues with itchy paws or with her digestion/stomach. Plus, she loves the food and eats it eagerly as soon as it is put in her bowl.
I also recommended this dog food to a friend who's 11 year old dog was having digestion/stomach issues and wasn't eating her food. She had tried a couple of foods recommended by her vets but her dog was still having problems. Her dog also absolutely loves the LifeStage Senior dog food and their digestion has improved considerably.
Every time we go into Jollyes, the staff are very helpful with lots of knowledge and are friendly.
October 16, 2025
A pleasant shopping experience
Everything we needed was in stock. The staff helped us to find where if was in the store. They were helpful and friendly.
October 15, 2025
Easy to find what I wanted and the…
Easy to find what I wanted and the queue moved quickly to my turn to be served.
October 10, 2025
Staff friendly and super helpful.
Staff friendly and super helpful.
Great deal on products
Easy to navigate the store
Would highly recommend
Thank you Jollyes
October 16, 2025
Very attentive to detail by the sales…
Very attentive to detail by the sales staff, making sure we got exactly what we required for our dog.
October 2, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.