Visit website

Jollyes The Pet People - Cardiff Reviews 

243
•
TrustScore 5 out of 5

4.8

Pet Store
Write a reviewVisit website
Write a review

Location

Switch location

Unit 2B, City Link Retail Park, Newport Road, CF24 1PQ Cardiff, GB

•
029 2003 3750

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always lovely when I come in! Highly Recommend shopping here and I’m not sure of their names but the two ladies who are always there and remember my dog even when he’s not with me are fabulous and I... See more

Company replied

Rated 5 out of 5 stars

the gentleman ( james? Jamie , tall , auburnish hair at your cardiff newport road store kindly lifted the bag of cat kibble into my shopping trolley , as I had a bad shoulder, the 7kg... See more

Rated 5 out of 5 stars

Absolutely love the amount of loose treats for all size of dogs and bought some very high quality treats that you don’t very often come across eg bulls pizzles , fur on rabbit ears , large authentic p... See more

Rated 5 out of 5 stars

Super helpful staff who were very accommodating of our 2 lively and boisterous Golden Retriever puppies when we visited. Lots of advice on the puppy foods they carry and gave us a decent sample of ne... See more

Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.

Contact info

  • Unit 2B, City Link Retail Park, Newport Road, CF24 1PQ, Cardiff, United Kingdom

  • 029 2003 3750

4.8

Excellent

TrustScore 5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(243)

9,220 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

First class staff

I went to this shop to buy food for my newly acquired Lovebirds, the section was easy to find and had everything I was looking for. Most importantly the shelves were well spaced and navigating around in my wheelchair (obviously with my motor unit called Neil) 🤣 was very easy. The lady who served us at the till was wonderful, quite often because I’m in a wheelchair shop staff talk to my husband not to me, it’s incredibly frustrating, but this lovely lady did the whole transaction, talking to me, explaining why the till didn’t work and offering me a bag and apologising because there wasn’t one with a bird on it. Please thank her from me, I left the shop smiling from ear to ear and I felt like a normal person again. We will return and use your shop again for anything we want for our bird babies. By the way lovebird shopping bag, hint hint 🥰

March 3, 2025
Rated 5 out of 5 stars

They are so helpful and informative

They are so helpful and informative. Nothing is too much trouble.lovely friendly staff. Their prices are fantastic really cheap but very good quality. We had trouble finding somewhere that sold food for our cockatiel with plenty of variety, now we will always go to Jollyes . Also we buy wild bird food again very good variety and value. Would highly recommend this fantastic store.

February 28, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look