The natural food pick n mix is a good idea how ever when you get to the till not so much. The staff struggle to find the products on the iPad/till, they struggle with knowing what the products are cal... See more
Company replied
Location
Switch locationUnit 2b, Markham Retail Park, Markham Road, S40 1SU Chesterfield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff incredibly approachable and knowledgeable about products. Store is set out well and my favourite thing of all- being able to purchase natural treats individually not just in packs.
Friendly and efficient service from staff members at the new Chesterfield branch. Will definitely be my regular pet store.
I gave this score as the staff were very helpful and knowledgeable about the products that I wanted information on and I then bought them
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2b, Markham Retail Park, Markham Road, S40 1SU, Chesterfield, United Kingdom
4.6
Excellent
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything i need for my dog good prices
April 22, 2026
Reply from Jollyes The Pet People - Chesterfield
We're happy to hear that you found everything you needed for your dog at good prices. Thank you for your positive feedback!
Very friendly staff
Very knowledgeable staff always a pleasure to go into the store .
February 28, 2026
Very good product and helpful staff
February 28, 2026
Received a reciept and wasnt my items
Received a reciept on email and wasnt my items ! Didnt visit the store this day!
Why is this ?
Reciept # 11564
February 28, 2026
Reply from Jollyes The Pet People - Chesterfield
We appreciate your feedback and the chance to address this. We will investigate why you received an incorrect receipt. Thank you.
Staff very friendly and helpful on my…
Staff very friendly and helpful on my visits
February 24, 2026
Almost there
I managed to get most of my things and the staff were lovely as always however I could have done with more small treat that werent wagg and I definitely needed better live food the ones out were all dead they would last better with a few water balls in them live food is very hard to get in chesterfield I was hoping to save myself having to go all the way to Mansfield
February 23, 2026
Reply from Jollyes The Pet People - Chesterfield
We appreciate you sharing your feedback. We're glad you found our staff lovely. We'll look into offering a wider variety of small treats and improving the quality and storage of our live food, especially given the limited availability in Chesterfield.
Excellent choice and keen pricing
February 6, 2026
The natural food pick n mix is a good…
The natural food pick n mix is a good idea how ever when you get to the till not so much. The staff struggle to find the products on the iPad/till, they struggle with knowing what the products are called then input them wrong. We have been over charged 3 times now. An easier way of putting these products through needs to be thought out because it’s so annoying.
January 24, 2026
Reply from Jollyes The Pet People - Chesterfield
We appreciate your feedback about the natural food pick and mix. We're sorry to hear about the issues you've experienced at the till and the overcharges. We will review our till processes and product identification to improve the customer experience. Thanks for bringing this to our attention.
Well stocked store with loads of…
Well stocked store with loads of choice.
Friendly staff too !
January 17, 2026
Great place
Just good customer service, helpful, friendly, genuine. I will be going there for all “ Stan the man’s gear “ 😀👍
January 6, 2026
Everything under one foof
Good selection of dog food and treats at reasonable prices
December 31, 2025
The staff helped me choose the right…
The staff helped me choose the right lead for my dog.
December 19, 2025
Friendly and efficient service from…
Friendly and efficient service from staff members at the new Chesterfield branch. Will definitely be my regular pet store.
December 10, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.