The natural food pick n mix is a good idea how ever when you get to the till not so much. The staff struggle to find the products on the iPad/till, they struggle with knowing what the products are cal... See more
Company replied
Unit 2b, Markham Retail Park, Markham Road, S40 1SU Chesterfield, GB
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The natural food pick n mix is a good idea how ever when you get to the till not so much. The staff struggle to find the products on the iPad/till, they struggle with knowing what the products are cal... See more
Company replied
Staff incredibly approachable and knowledgeable about products. Store is set out well and my favourite thing of all- being able to purchase natural treats individually not just in packs.
Friendly and efficient service from staff members at the new Chesterfield branch. Will definitely be my regular pet store.
I gave this score as the staff were very helpful and knowledgeable about the products that I wanted information on and I then bought them
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Unit 2b, Markham Retail Park, Markham Road, S40 1SU, Chesterfield, United Kingdom
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The store is spotless, the staff are friendly.... And they smile, the prices are very reasonable, and there's a loyalty scheme. What's not to like?
Miles better than the competitor down the road (P@H) on all counts!
Thanks Jollyes, will definitely recommend and definately be back!
Just found the staff very helpful and reasonable prices for the things we wanted
Very helpful cheerful staff, items easy to find, price very good.
the staff couldn't have been more helpful, from finding me what I needed to carrying heavy items to the car, we had a voucher that the till wouldn't accept, so the manager had to intervene and finally sorted it
Wonderful customer service every time we visit with our retriever Nell. Making us feel very welcome in the store. Extremely helpful staff
Staff was extremely helpful polite and kind
Being able to take my dog in with me is amazing too
Staff incredibly approachable and knowledgeable about products.
Store is set out well and my favourite thing of all- being able to purchase natural treats individually not just in packs.
Price and helpfull staff who carried my dogfood to my car
The staff are friendly and helpful. The shop is set out well
The staff are all very friendly and helpful. Good range of products too
Great staff. Fabulous alternative treats to Chicken and Beef (my dog is allergic to them). Will definitely become a regular customer.
I gave this score as the staff were very helpful and knowledgeable about the products that I wanted information on and I then bought them
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