Jollyes The Pet People - Chichester Reviews 118

TrustScore 4.5 out of 5

4.7

Bognor Road, Portfield Trade Center, PO19 8NS Chichester, England, GB


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Rated 5 out of 5 stars

Easy to use website, able to book pups vaccinations easily and choose day and time to suit. On arrival staff friendly and directed to vets area. Vet quickly checked pup, carried out weighing and vacci... See more

Rated 5 out of 5 stars

It really does not matter from which branch you ourchase, the value given is exceptional. The staff take a personal care in the customer reaction. recently I called into Chichester and I was amazed... See more

Rated 4 out of 5 stars

Staff are friendly and knowledgeable, always ready to help. However after finding several products which were perfect for my dogs needs I was disappointed when they were withdrawn, for example the pi... See more

Rated 5 out of 5 stars

Visited the new Jollyes at Chichester. We and our greyhound Hero enjoyed walking around and seeing all of the amazing products at great prices too. The staff were very friendly and helpful, Hero tho... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Bognor Road, Portfield Trade Center, PO19 8NS, Chichester, England, United Kingdom

  • 01243973030

4.7

Excellent

TrustScore 4.5 out of 5

118 reviews

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Rated 5 out of 5 stars

Amazing store every thing you need for…

Amazing store every thing you need for your pets
Staff really friendly and helpful

April 30, 2026
Jollyes The Pet People - Chichester logo

Reply from Jollyes The Pet People - Chichester

We're happy to hear that you had a great experience in our store! We appreciate your kind words about our helpful staff and the products we offer.

Rated 5 out of 5 stars

Easy to get appointment and speedy…

Easy to get appointment and speedy service - Chichester store

January 15, 2026
Jollyes The Pet People - Chichester logo

Reply from Jollyes The Pet People - Chichester

We're glad you enjoyed your experience with our speedy service and easy appointment scheduling at the Chichester store. Thank you!

Rated 5 out of 5 stars

It really does not matter from which…

It really does not matter from which branch you ourchase, the value given is exceptional.
The staff take a personal care in the customer reaction.
recently I called into Chichester and I was amazed such a great team attitude

February 17, 2026
Rated 5 out of 5 stars

Staff are so friendly

Staff are so friendly. Always have a good range of toys and treats for my pomapoo dog. They don't sell everything I need so I so have to go to 2 pet shops monthly to get all the food my dog likes... but it is always a pleasure to visit Jolleys. :)

January 9, 2026
Rated 2 out of 5 stars

CHAPPIE SHORTAGE? I have been trying to buy the trays of…

I have been trying to buy the trays of 24 tins of Chappie since before Christmas yet everytime I go into, or phone the Chichester store they have none! One person tells me that it's very popular so they sell out quickly. Well if it's that popular, which I expect it is, then why on earth don't they stock more of it?! This has now happened on 5 occasions and I continually have to go elsewhere like PETS AT HOME so you're clearly losing business and I for one won't bother using your store soon as it's a complete waste of time. I need this food as I have an elderly dog who now has to be fed this due to a medical condition and she's on 2 tins a day. The last time I went in I was told that it's head office that does the ordering and there's never enough ordered. You need to pull your socks up over this as it seems that every single time in the last few months the shelf is constantly empty of the cases of 24 tins. I know I'm not the only one who is fed up with it and has to go searching elsewhere. You have competitors not far from you and you will lose customers.
Your staff are great, your stock not so much!

February 4, 2026
Jollyes The Pet People - Chichester logo

Reply from Jollyes The Pet People - Chichester

We appreciate you bringing this to our attention. We're sorry you've consistently found the Chappie trays out of stock at our Chichester store. We understand your frustration, especially with your dog's dietary needs. We'll investigate the stock levels and ordering process to improve availability. We value your feedback.

Rated 5 out of 5 stars

Great price and reasonable products.

I have always found Jolleyes to be a fair competitive retailer. By comparison to others I find even with the distance to travel to Chichester I am still saving on my monthly bag of dog food. The bugs that Jolleyes have for the gecko seem lively and healthy and are gone in a flash. Store staff are friendly and approachable and shopping is always a good experience. Can't fault anything.

February 1, 2026
Rated 1 out of 5 stars

I'll tell you what went wrong I shopped…

I'll tell you what went wrong I shopped with jollies chichester west sussex since it opened spent 100 a month and never ever received the 2 pound voucher ever bit con being a member of the pet club

January 17, 2026
Jollyes The Pet People - Chichester logo

Reply from Jollyes The Pet People - Chichester

We appreciate your feedback and are sorry you haven't received your voucher. We'll investigate this issue with our pet club to ensure our members get their benefits.

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