I would love to say I really enjoy shopping here the people who guides me to find the perfect size yesterday for my dog 😀
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I am a local dog behaviourist and take some of the dogs im working with to Jollyes to help them learn about different environments, meet people and choose their own treats amongst other things. I'm a... See more
Peter was a tremendous help, going above and beyond his Normal duties to fit a dog mask on my very anxious girl, he took the masks to the car, for me to fit, thus alleviating her stress levels of havi... See more
Purchased a new dog harness from your company and it lasted less than a month. Had to go your another pet store to buy a another harness.
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Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, United Kingdom
- 01249 448620
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Helpful staff and was able to leave pet…
Helpful staff and was able to leave pet bedding donation too!
Easy to purchase what was required and…
Easy to purchase what was required and speedy through the Till and helpful staff.
The staff were very helpful
The staff were very helpful and friendly also, the product prices were very reasonable.
Quick and easy to get what I needed
Quick and easy to get what I needed. Priced fairly.
Great store
Staff all seem to be happy in their work and the prices of the biscuits I use are great
Jollyes are always willing to help and…
Jollyes are always willing to help and go beyond. They’re happy to change or refund if you have fault with your purchase too. Excellent service. Thank you.
Great Customer Experience
Basically, the lad behind the counter - such a pleasant young chap.
A member of staff gave time for me to…
A member of staff gave time for me to ask for advice and he happily informed me of the product that would help.
The young lady on the till was very…
The young lady on the till was very helpful, pleasant and had a lovely smile.
Very pleased with purchase as usual
Very pleased with purchase as usual . My dog was also super happy
Great staff
Always great products and staff are always helpful at their Chippenham Branch!
Helpful staff as always
Helpful staff as always, was looking for hemp bedding but only hay or straw
The man in the store was most helpful…
The man in the store was most helpful anticipating my needs & pointing me in the right direction
Great service
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