I shopped here today after YEARS of loyalty to pets at home (terrible experience as a 1st time vet user that iv decided never to shop there again) and I have to say I wish I started shopping h... See more
Company replied
Location
Switch locationJollyes Petfood Store, Unit 4, Clyde Retail Park, G81 2XA Clydebank, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First ever visit to a Jollyes store. Great selection of cat food,toys & accessories. Fair prices too.Able to locate everything easily.Delightful & very helpful lady at checkout—I think she was a supe... See more
Very fresh chew for dogs,great size although I hacksaw the cone end socket off ,as it is hard to break down and can be hard to swallow & digest.At £1 each it is ideal for medium/large dog.
We've recently got a kitten and there are NO vets where we live able to register her with their practice. I found the Jollyes shop purely by chance and discovered that they have a community vet of... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 4, Clyde Retail Park, G81 2XA, Clydebank, United Kingdom
- 01419526972
4.7
Excellent
653 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service in store is greatt the…
Customer service in store is great the staff are very willing to help when choosing a product to suit your animals needs. The offers are also very good especially when it's something you would buy regularly. Never had a dissapointed visit to the store.
December 14, 2024
I go as my grandson used to work there…
I go as my grandson used to work there and staff are helpful and pleasant
December 12, 2024
Great 1st impression!
First ever visit to a Jollyes store. Great selection of cat food,toys & accessories. Fair prices too.Able to locate everything easily.Delightful & very helpful lady at checkout—I think she was a supervisor.The only drawback is that this store is not particularly local to me.
Will definitely visit again!
December 7, 2024
I like shopping at Jollyes
I like shopping at Jollyes, partly because it is very accessible, also because the staff are so helpful and friendly.
The only downside is that there is not always a great stock of cat food, often what I go in for is sold out.
December 1, 2024
Found what I was looking for and got a…
Found what I was looking for and got a Christmas present for my dog on sale, bonus!
December 4, 2024
Really helpful staff
R4ally helpful staff, prices could do with being a little cheaper , but inishaly a great service
December 3, 2024
Staff are so friendly and helpful
Staff are so friendly and helpful. Well worth being a member of their Pet Club as the savings are great.
December 1, 2024
Perfect
I came, I saw, I found what I was looking for. That's the way I want to dhop.
November 25, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have been a loyal customer with yous…
I have been a loyal customer with yous over 4years and over the last year the store that I use never has turtle food and am discussed that use have stop selling pets
November 23, 2024
Reply from Jollyes The Pet People - Clydebank
We understand your frustration about the lack of turtle food at your preferred store. We value your loyalty and appreciate you bringing this to our attention. We're committed to providing our customers with the products they need, and we'll look into this matter further.
Vet and staff
Great service with vet within jolly's today. Friendly vet and friendly staff in store.
November 21, 2024
I like to stock up on my grain free dog…
I like to stock up on my grain free dog treats from jollies every couple of went
November 19, 2024
Helpful friendly knowledgeable customer…
Helpful friendly knowledgeable customer advisor .
November 16, 2024
Can always find everything i need if…
Can always find everything i need if not the staff are always very helpful and friendly and because there was 4 in the que they opened up another till so no long weights to be served and rewards are a bonus great shopping experience
November 16, 2024
I needed the assistance and guidance…
I needed the assistance and guidance from a member of staff regarding a suitable dried food for my dog.
A sound knowledge of products and very helpful - came away satisfied with the service I experienced.
November 15, 2024
Good selection of dog food
November 11, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.