I shopped here today after YEARS of loyalty to pets at home (terrible experience as a 1st time vet user that iv decided never to shop there again) and I have to say I wish I started shopping h... See more
Company replied
Jollyes Petfood Store, Unit 4, Clyde Retail Park, G81 2XA Clydebank, GB
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I shopped here today after YEARS of loyalty to pets at home (terrible experience as a 1st time vet user that iv decided never to shop there again) and I have to say I wish I started shopping h... See more
Company replied
First ever visit to a Jollyes store. Great selection of cat food,toys & accessories. Fair prices too.Able to locate everything easily.Delightful & very helpful lady at checkout—I think she was a supe... See more
Very fresh chew for dogs,great size although I hacksaw the cone end socket off ,as it is hard to break down and can be hard to swallow & digest.At £1 each it is ideal for medium/large dog.
We've recently got a kitten and there are NO vets where we live able to register her with their practice. I found the Jollyes shop purely by chance and discovered that they have a community vet of... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Jollyes Petfood Store, Unit 4, Clyde Retail Park, G81 2XA, Clydebank, United Kingdom
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I LOVE Jollyes, always go there for my dog and bird stuff.
Never had any complaint.
This time however, it was like walking into a morgue, no atmosphere, no music on, no animal noises as all cages, tanks, enclosures empty.
The best part of the trip to jollyes is seeing the animals but I was told the company cant afford to keep animals in stores now!? Such a shame. Maybe Jollyes should consider lowering their prices so more people can afford to shop there.
There was one lovely girl on the cash desk and then 3 girls huddled around what looked like a black bin bag laughing and carrying on while bagging up the LIVE insects.
I REALLY hope that bin bag was not getting put out in a normal bin!
The staff are lovely and your prices competitive. Thank you.
Always a friendly and welcoming staff who can advise you on products. Good prices too.
Purchased 2 x Royal Canin German Shepard Puppy 12kg via the ‘click and collect’ online service. After returning home with my purchase I noted that both bags of food were beyond the best before date by around 3 weeks. I appreciate that mistakes happen and staff may not have been aware, but I feel the company overall should improve its stock rotation of specialty foods that maybe don’t sell as fast as other brands.
As a result I had to return both bags of food for a refund. The staff in store were very apologetic and couldn’t have been more helpful in providing me with a refund.
Unfortunately I had to shop with a competitor to obtain the same products and I am unlikely to use the ‘click and collect’ service with Jollyes as a result of this experience.

Reply from Jollyes The Pet People - Clydebank
We've recently got a kitten and there are NO vets where we live able to register her with their practice. I found the Jollyes shop purely by chance and discovered that they have a community vet offering vaccinations and other routine treatments- and what is even better at a fraction of the normal cost at a veterinary practice.
We have seen the vet twice now for vaccinations he was lovely and very kind and gentle with our small kitten.
He took his time in looking her over and did vaccines and microchip on 2 consecutive weeks.
The shop is also very good for pet supplies with a loyalty programme.
I highly recommend.
The staff are always polite and helpful. Good range of frozen raw food now being introduced in store.
Easy to find kitten food and staff were helpful
Very well set a out shop,and always very helpful and pleasant staff
Excellent staff friendly very helpful got what I need with the help, from the staffing well done as always m.
Staff were very helpful and polite and also knowledgeable
For the past three years I have
taken my dog for her booster to Clydebank store, making appointments there. Yesterday, I was told that I have to make them on line. I told her that I am blind and live alone. She said that I could get someone to do it for me!
In future, I resptfully suggest that you should consider ways Osidge the needs of visually impaired and blind people. This would keep us independent.
Kind regards
Tomi

Reply from Jollyes The Pet People - Clydebank
The selection was really good way better than the local competition.
The staff member was extremely helpful and friendly.
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