Jollyes The Pet People - Coleraine Reviews 

671
TrustScore 5 out of 5

4.9

Beresford Court, Cloeraine, BT52 1SU Coleraine, GB


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Rated 5 out of 5 stars

My dog is dying of cancer, according to the vet he should be dead already, but he has a very strong will to live and one of his highest stimulation is to go to Jollyes to buy some treats. The staff c... See more

Rated 5 out of 5 stars

I really like going to jollies. The price is very competitive to other stores. I know where everything is when I am in store. The staff are so welcoming and extremely courteous and helpful. Nothing is... See more

Rated 4 out of 5 stars

Jollyes Coleraine has lovely friendly helpful staff who Always remember me and my dog koan. Warehouse location could Do with an upgrade but this doesn’t impact the staff or products

Rated 5 out of 5 stars

Great service as always. Interaction with 2 different members of staff. One checked stock and found the collar size I needed. The other, at the till, took time to check for my loyalty card on the s... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Beresford Court, Cloeraine, BT52 1SU, Coleraine, United Kingdom

  • 02870 327734

4.9

Excellent

TrustScore 5 out of 5

671 reviews

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4.9

All reviews

(671)

9,235 reviews in the last 12 months

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Rated 5 out of 5 stars

I enjoy going into Jolleys

I enjoy going into Jolleys. The staff are always so lovely, kind and patient.
When I was last in they were busy rearranging shelves but they took the time to physically show me where to find what I was looking for.

May 9, 2025
Rated 5 out of 5 stars

StSaff are really friendly and will bend…

Staff are really friendly and will bend over backwards to help you .They really do go the extra mile and it is always a pleasant experience going in to shop. Always make the dog feel very welcome as well and it is all about them at end of day

April 30, 2025
Rated 5 out of 5 stars

Great service

Great service as always. Interaction with 2 different members of staff. One checked stock and found the collar size I needed. The other, at the till, took time to check for my loyalty card on the system and update the postcode despite me saying that it didn't really matter. She was so pleasant and efficient at the same time.

April 21, 2025
Rated 5 out of 5 stars

Excellent attention.

I regret not getting the ladie's name. She was in her 40s. I hope she doesn't mind me saying. Pleasant friendly and helped choose new cat food as it seems IAN's maybe discontinued. Time was spent on my shop and I really appreciated it.

April 17, 2025
Rated 5 out of 5 stars

Patience of saints

I had a very large trolley filled with all the bits for a new dog, staff where helpful and knowledgable and when it came to checking out they spent time talking with me about our new pet and allowed me to take my time as I was very overwhelmed.
Really kind and friendly will definitely be back

April 15, 2025
Rated 5 out of 5 stars

The two girls that I spoke to are…

The two girls that I spoke to are really friendly and helpful. The store is clean and organised. I was asked did I need help out to the car. I’ve had really good experiences every time I go to this shop.

April 11, 2025
Rated 5 out of 5 stars

Great Customer Service

I had issues with a product and contacted head office who were helpful and gave me £2 off a box of cat food. But when this happened again, I took it into the Coleraine (my usual store) and the Manager couldn't have been more helpful. In fact, all the staff in the Coleraine store go out of their way to help so thank you.

April 3, 2025

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