Needed help & advice about the right food for my dog Maizy. I spoke to two lovely ladies who were extremely helpful & nothing was too much trouble, very personable, but professional. I asked for their... See more
Location
Switch locationJollyes Unit1C, Dartford Heath Retail Park, Princes Road, Dartford, DA1 2QA Kent, GB
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See what reviewers are saying
The staff are amazing. Previous dog grooming company that I used made my dog very anxious whenever having a groom. The lady that deals with my dog (Millee, I think that is her name) is absolutely wo... See more
Everyone who loves their pets will know how important it is to give them the right food, the right quality of playthings and the right store to get these things is Jollyes. I love going to Jollyes, b... See more
Jollyes have managed to hire the most passionate teams in stores who really care about the customer and your pet’s experience. Jane and her team were fantastic. Without fail, every store I... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Unit1C, Dartford Heath Retail Park, Princes Road, Dartford, DA1 2QA, Kent, United Kingdom
- 01322 277 231
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Very helpful assistant
Very helpful assistant. I couldn’t reach dog collars . She helped me try it on my dog. So was able to purchase the right size .
The gentleman was very helpful
Always greeted with cheerful
Always greeted with cheerful, helpful employees who go out of their way to help. Great selection of products at good prices
Staff polite and helpful
The staff are always polite and helpful. Even offer to carry things to your car.
Plus they make sure people can afford to keep their pets or as we say extra family happy at affordable prices. It's great they do cheaper version to help with costs
Unable to book Grommer for our dogs .
Unable to book Grommer for our dogs .
Over 3 hours I had to go into store I am not the only person with this issues
The staff at the Dartford branch are…
The staff at the Dartford branch are helpful, friendly, and well-informed. They provide clear information and assistance, making the overall experience efficient and straightforward.
Good range of products
Good range of products, always friendly and helpful staff who are also very knowledgeable
Took my dog in there today 19/5/25 they…
Took my dog in there today 19/5/25 they were very friendly, they made a great job on my dog he smelt lovely, he’s nails were short , what ever you ask for you got I would recommend Jolleys to my friends , very pleased with the service, I wouldn’t go anywhere else.
The staff were very helpful
The staff were very helpful, asked if I needed any help. At the till the young man put all my things in my bag for me, I have an injured arm and can only use my left arm, so holding my dog with my left hand it would have been difficult to pack my bag. Made life a lot easier for me.
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