Jollyes are my go to for all things pet related. In addition to stocking so many brands of feed/toys/meds/equipment etc for a wide range of pets, their staff are so helpful and friendly. Great value... See more
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We are always happy when we visit the Jollyes Dereham because we find the staff friendly and helpful. Unfortunately we are not so happy with some of the stock, we often cannot find the food we want,... See more
Our first time of visiting and we were looking for dog food for a dog with allergies. The lad that served us was so very helpful and knowledgeable. He told us that staff were trained in nutrition an... See more
Visited Dereham Jolleys for dog and cat food ,I was unable to lift the bag but the young lady cheerfully helped me out with my purchases. We use this store regularly and are always greeted with curte... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Yaxham Road, Dereham, NR19 1HB, Dereham, United Kingdom
- 01362 690802
4.7
Excellent
895 reviews
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Wide range and great value
Jollyes are my go to for all things pet related. In addition to stocking so many brands of feed/toys/meds/equipment etc for a wide range of pets, their staff are so helpful and friendly. Great value for money items, and if you join their Pet Club there are additional saving to be had. Love that they support local animal charities too.
July 22, 2025
Found everything I needed and the staff…
Found everything I needed and the staff are always friendly and helpful
July 20, 2025
That my dog is put first
So very helpful.
That my dog is always welcomed in to the shop she’s made to feel loved whilst there they are excellent at the Dereham branch
July 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The shop assistants where to busy…
The shop assistants where to busy talking to each uther to worry about the customers
July 15, 2025
Reply from Jollyes The Pet People - Dereham
We appreciate your feedback and are sorry to hear about the poor service you experienced. We will address this with our team to improve customer attention.
Very friendly staff and helpful good…
Very friendly staff and helpful good stock in store
July 19, 2025
Staff helpful and friendly
Staff helpful and friendly,
Nearly everything I needed for my animals and wildlife.
July 19, 2025
Nice assistants .have everything i want…
Nice assistants .have everything i want for my pets under one roof.
Good value for money.
July 17, 2025
Visited Dereham Jolleys for dog and cat…
Visited Dereham Jolleys for dog and cat food ,I was unable to lift the bag but the young lady cheerfully helped me out with my purchases. We use this store regularly and are always greeted with curtesy and helpfulness .
July 16, 2025
I always find what I need
I always find what I need in stock and lots of inspiration for treats and toys. Very helpful staff
July 16, 2025
It's a good nice place 👍 good costomer service
It's a good shop. I only go to jolls as it's in walking distance customer service 👍 .However I'am a little disappointed and confused 🤔 the shop sell's rabbits but store's such little goodies and accessories for them especially bedding extra hideaway house maybe 🤔 they don't have the space if I need anything else, I have to purchase from Amazon or eBay
July 14, 2025
Always pleasant friendly staff.Clean…
Always pleasant friendly staff.Clean and tidy ,well organised shop.
July 16, 2025
Your staff were so helpful
Your staff were so helpful. They had the best advice about how to look after my puppy. I could not have asked for a better experience.
June 11, 2025
Review ok …
Only one packet of you move adult 120 left .Service ok but not up to usual excellent friendly standard .
May 26, 2025
Reply from Jollyes The Pet People - Dereham
We appreciate your feedback and are sorry to hear about the limited stock and that our service wasn't up to par. We'll address this to improve.
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