Jollyes are my go to for all things pet related. In addition to stocking so many brands of feed/toys/meds/equipment etc for a wide range of pets, their staff are so helpful and friendly. Great value... See more
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We are always happy when we visit the Jollyes Dereham because we find the staff friendly and helpful. Unfortunately we are not so happy with some of the stock, we often cannot find the food we want,... See more
Our first time of visiting and we were looking for dog food for a dog with allergies. The lad that served us was so very helpful and knowledgeable. He told us that staff were trained in nutrition an... See more
Visited Dereham Jolleys for dog and cat food ,I was unable to lift the bag but the young lady cheerfully helped me out with my purchases. We use this store regularly and are always greeted with curte... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Yaxham Road, Dereham, NR19 1HB, Dereham, United Kingdom
- 01362 690802
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Quick no hustle very good service 👍👍👍
Staff at Dereham branch are always…fantastic
Staff at Dereham branch are always really helpful and friendly, very knowledgable. Great team x
Polite shop assistant
I collected an online order and bought a bulk pack of dog food.
The assistant was very polite and efficient at the till point.
We will return again soon. Thank you
The store only caters for dogs
2nd visit to the store to get some some biscuits for my senior cats. This was a 2nd wasted journey as there wasn’t any in stock. I checked the dog section and found every life stage of biscuit was in stock. The hunt is on now to find a biscuit my cats like but I won’t be shopping in Jollyes.
Competitive prices lots of offers very…
Competitive prices lots of offers very helpful staff
Very friendly and helpful staff
Very helpful staff
The assistant
The assistant was very friendly and extremely polite. She greeted me cheerfully and when I had paid she asked if I had got everything I needed. As I left she cheerfully, once again, said goodbye and wished me a good day.
Apart from your ott prices
Apart from your ott prices. i mean £15 for a dog lead. Food prices weren't bad. Staff very friendly and helpful
Always helpfull
Wonderful local pet supplies
Wonderful local, well stocked pet supplies store. Nice quick and precise transaction. Thankyou.
Great staff
Helpful staff when I couldn't find what…
Helpful staff when I couldn't find what I was looking for
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