We shop at the Dover branch regularly, and it's always a genuinely great experience. The staff are friendly and super-helpful, even spending time to help scan the shelves with us for just the right do... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sunday 28th Sept, lady and young lad working. Young lad was lovely, friendly, smiley and really great customer service. The woman on the other hand was unbelievably rude, telling me to hurry up as... See more
The 2 members of staff that looked after me were excellent. went out of their way to ensure I had everything I needed for my visit. I am disappointed that the range of reptile stock has been shattere... See more
Very friendly young man served us our dog food was on offer £8:00 off the price always a bonus. The young man recommended a lotion for our dog as she keeps itching. Good experience visiting the shop y... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Castleton Retail Park, Charlton Green, CT16 2QH, Dover, United Kingdom
- 01304 215631
4.8
Excellent
686 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shop assistant was really friendly and…
Shop assistant was really friendly and helpful, about joining the club offers. Definitely going to shop here in future.
October 1, 2024
Very impressed with a worker called…
Very impressed with a worker called Beth, she went above and beyond to find the item I needed, it was nice that staff still help as much as possible.
October 1, 2024
Unprompted review
Friendly and Kew what they were talking…
Friendly and Kew what they were talking about
September 20, 2024
Great selection of dog food
September 17, 2024
Always friendly staff and always have…
Always friendly staff and always have what I need in store
September 9, 2024
I found what wanted straight away and…
I found what wanted straight away and the staff are very friendly
August 30, 2024
I like jollyes i always get the crate…
I like jollyes i always get the crate of dog food there its cheaper then the supermarkets was even better with 20% off but suppose all good things stop, staff are always nice & polite
August 30, 2024
The assistant Connor at the Dover…
The assistant Connor at the Dover branch was amazing he was so helpful when I asked for some help he definitely deserves a raise Thankyou Connor
August 28, 2024
Staff are always friendly
August 28, 2024
Great store & excellent service
Great store & Service
Excellent customer service at the store and such a great range of products. Store clean and inviting.
August 28, 2024
1st time I've been in there the guy…
1st time I've been in there the guy assistant was very helpful explaining your reward scheme very useful will be using your store more now
August 28, 2024
The choice of things was excellent and…
The choice of things was excellent and the service was very good
August 22, 2024
Friendly to hoomans and Labradors alike
August 21, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.