We shop at the Dover branch regularly, and it's always a genuinely great experience. The staff are friendly and super-helpful, even spending time to help scan the shelves with us for just the right do... See more
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Sunday 28th Sept, lady and young lad working. Young lad was lovely, friendly, smiley and really great customer service. The woman on the other hand was unbelievably rude, telling me to hurry up as... See more
The 2 members of staff that looked after me were excellent. went out of their way to ensure I had everything I needed for my visit. I am disappointed that the range of reptile stock has been shattere... See more
Very friendly young man served us our dog food was on offer £8:00 off the price always a bonus. The young man recommended a lotion for our dog as she keeps itching. Good experience visiting the shop y... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Castleton Retail Park, Charlton Green, CT16 2QH, Dover, United Kingdom
- 01304 215631
4.8
Excellent
686 reviews
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Click & Collect is a con. Appalling customer 'service'.
Tried to order frozen foods on the website, which stated the items were click & collect only and would be ready in 1 hour, so I proceeded with my order.
2 hours later, I called the store to enquire about collection, and I was told that they hadn't received a click & collect email yet, but to drive down and they'd sort it out.
I did, only to be informed that they had no stocks of the food I'd paid for, despite the website confirming 3 packs in stock.
A complete waste of my time and my fuel getting there and back, and my credit card of course has already been debited.
I have submitted additional info as requested, but it has now been 2 days and no-one has contacted me yet, either about delivery or refund. Shockingly poor customer 'service'.
November 17, 2024
Unprompted review
Reply from Jollyes The Pet People - Dover
Good afternoon,
Thank you for your review.
We understand your frustration with the experience you had trying to order frozen foods. It's disappointing to hear that you encountered issues with the website's information and availability of the items you wanted. We appreciate you bringing this to our attention, and we'll use your feedback to improve our processes and ensure a smoother experience for future customers.
Please add further information and a member of our team will be in contact shortly to resolve.
Kind regards
Jollyes customer services
Good selection of goods
Good selection of goods, some things a bit expensive but other things a bargain. Very friendly staff.
November 11, 2024
Dover store
Dover store, always helpful, always ready to offer useful advice. Great stock knowledge and really clean. Thank you
November 8, 2024
Got what I needed
Just needed tins of dog food. Got a discount at till. Chap serving was very helpful and pleasant.
November 6, 2024
A good pet shop. The store is well laid out so items…
The store is well laid out so items were easy to find. The staff were pleasant and helpful. There was a good selection of products. Prices were reasonable and there were some interesting special offers.
October 22, 2024
Good service
October 22, 2024
Use life style for our French bulldog…
Use life style for our French bulldog great food and good for my dogs stomach
October 20, 2024
Very helpful staff - I visited the Dover store and found the…
I visited the Dover store and found the staff really helpful and friendly, willing to advise me on all my questions.
October 18, 2024
Very helpful and friendly lady served me
October 16, 2024
Staff excellent
Lady who served me was very helpful, I found everything I needed. Offered help to carry items to car.
October 12, 2024
The assistant was really helpful and…
The assistant was really helpful and friendly. Was able to find just what I needed and at a good price.
October 8, 2024
Staff in Dover are always super helpful…
Staff in Dover are always super helpful and friendly.
October 7, 2024
Great customer services very friendly…
Great customer services very friendly staff. Just felt a bit let down by stock on the shelves there wasn't alot of choice of cat meat in gravy
October 4, 2024
Connor was extremely helpful and polite…
Connor was extremely helpful and polite & is a credit to your store
October 4, 2024
Really helpful with new pup
October 4, 2024
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